Sarah Chapman Ltd Reviews

Name: Sarah Chapman Ltd
Address: 25 Ives Street, London
Rating: 4.75

4.8 Rating 723 Reviews

96 %

of reviewers recommend Sarah Chapman Ltd

Company Reviews

Product Reviews

128

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Phone:

02075899094

Email:

michael@sarahchapman.com

Location:

25 Ives Street
London
SW3 2ND

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After reading rave reviews about the introductory bespoke facial, I decided to treat myself and book an appointment. It is apparently considered as one of the best facials you can get in London so I was really looking forward to it! What I experienced today was a nice facial, certainly pleasant, done by a professional. However, there was nothing exceptional about it, and it didn’t feel different from other facials I’ve done in London for a much lower price. My skin was nice after the teatment but again, nothing special either. What I really didn’t like on the other hand is that you are pressured to buy products and book more treatments, which is quite annoying and not particularly relaxing. I also found out that my treatment was 170 pounds instead of 165 because of the LED lights. It’s obviously not for the 5 pounds but it’s not what I had booked initially and I wasn’t aware that I had to pay more for this. I just didn’t find it very client friendly and again, it makes you feel like all they care about is your money. Basically, there are lots of other places where you can get equally nice but much cheaper facials. I’m happy to pay more if I get a real quality product, here I simply didn’t find it was justified. Don’t get misled by reviews in magazines that may be more trendy than objective...”

Helpful Report

Posted 5 years ago

“Your delivery service is so slow - I waited nearly two weeks for a delivery and I only live in EC1. Not acceptable in 2016”

Helpful Report

Posted 7 years ago

Hi Alison, We're really sorry to hear that your order was delayed in getting to you. We do everything we can to ensure that packages are delivered as quickly as possible, but unfortunately on rare occasions there can be delays beyond our control. We hope you are enjoying your products. Thanks, SC Customer Service Team

Posted 7 years ago

“having started off well - I had an e-mail from Scott to advise my goods would be delivered the Friday after I had ordered them - they didn't arrive and then I got an e-mail from your company only 3 days ago saying they were about to be despatched. I have not received anything and have advised Scott that I am now on holiday and the order needs cancelling. Not a good experience at all I am afraid”

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Posted 8 years ago

“i read the sunday times review on the overnight facial which gave the product an outstanding review i immediately ordered it on line. It arrived a few days later with a complimentary sample of the dynamic day moisturiser which I tried the next morning and really loved so the intention was to buy a normal size. The following weekend evening I tried the overnight facial but was horrified to find upon wakening that my face was bright red and quite sore with ugly bumps all over it. I was horrified as I have never had a bad reaction to a product before it took two days to return to my normal fine textured complexion I contacted Sophie@ who immediately agreed to he exchange of the item for the skin moisturiser normal size so we basically did a swap over. I did return the product to them. Sophie ws a pleasure to deal with.”

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Posted 8 years ago

We were very sorry to hear that you did not get on with your Overnight Facial. Reactions can occasionally occur when introducing a new cosmeceutical product into your daily routine, due to their high-performance actives. Thank you very much for your feedback, our customers are extremely important to us and we were delighted to be able to find a solution for you.

Posted 8 years ago

“My skin reacted to the night serum. It reddened and I got a rash on my cheeks. Probably not fault of the product as I have sensitive skin. I should just stay with Estée Lauder which suits me”

Helpful Report

Posted 8 years ago

We are very sorry to hear that you did not get on with your Overnight Facial and thank you very much for your feedback. Reactions can occasionally occur when introducing a new cosmeceutical product into your daily routine, due to their high-performance actives. Should you have any queries regarding a product please do not hesitate to contact us by email or telephone, where we would be delighted to help you. Our customers are extremely important to us and we will always do our upmost to assist wherever possible.

Posted 8 years ago

“Products absolutely fine but customer service appears non-existent. I have contacted you at both orders@sarahchapman.net and info@sarahchapman.net regarding a missing gift and have not received any response.”

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Posted 9 years ago

Victoria, I have been unable to find an email from you on our system, so I will email you directly now to assist with your issue. I look forward to correcting the situation for you. Thank you.

Posted 9 years ago

“Rather too long between ordering and delivering.”

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Posted 9 years ago

Dear Jennifer Many apologies for any disappointment with the delivery time. Currently we specify a 5-7 day delivery on the website, however due to a recent internal stock take some orders may have been delayed slightly. Our apologies again. We really do appreciate your feedback - if you have any other questions please email us at orders@sarahchapman.net.

Posted 9 years ago

“Package described as 'Shipped' 25 February, but 'No tracking numbers are assigned to your order yet.' Haven't as yet received (3 March)”

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Posted 9 years ago

Dear Robin Thank you for giving us feedback. I know that we have since spoken over email and managed to sort the issue out quickly, we will take your comments on board and try to make our systems clearer for customers to understand order status in the future. Please feel free to email me if you have any other questions. Thank you again.

Posted 9 years ago

“When the voucher I had ordered for my mother's Christmas present arrived, I was rather excited and being a student £140 was a rather substantial present to give but I wanted to say a big thank you to my mother for helping me get through a very tough year. When I opened the voucher I was disappointed to find a voucher that was written in bad handwriting and did not look in the least bit as professional as I had expected. I have purchased vouchers before, usually from between £20 and £50 and they have always made great presents and looked professional. I wrote an email to your company explaining that I was displeased with the voucher and I felt listened to. The man with whom I corresponded with had gone to some trouble to find a solution which I was very pleased with. However, when this package arrived, it was a gift set, a lovely gift set, but there was no replacement voucher. This is all I really wanted, a replacement voucher that was professional and looked special. I don't want to sound ungrateful but after having received the package I was again rather disappointed, feeling that I hadn't been listened to at all. My mother is looking forward to coming to Sarah Chapman and having her facial and I am sure that she will love it, but it did cause me a lot of stress and disappointment.”

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Posted 9 years ago

Dear Chloe We are so sorry to hear of your disappointment. While we make every effort to remedy any issues as they arise, we will be sure to take your comments into consideration for the future and thank you for your valuable feedback.

Posted 9 years ago

Sarah Chapman Ltd is rated 4.8 based on 723 reviews