Sarah Chapman Ltd Reviews

Name: Sarah Chapman Ltd
Address: 25 Ives Street, London
Rating: 4.74

4.7 Rating 725 Reviews

96 %

of reviewers recommend Sarah Chapman Ltd

Company Reviews

Product Reviews

128

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Phone:

02075899094

Email:

michael@sarahchapman.com

Location:

25 Ives Street
London
SW3 2ND

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The eye make up remover with lash serum is a fantastic product. Since using it.....friends have been asking whether I have had false lashes added. At £32 a bottle it is not something I would normally use.....but this was a Christmas gift. I would happily forgo other treats so I could continue to purchase this product if only you got to use all of the lotion and not watch half of it squirt across the bathroom. At that price it is devastating to see half it wasted because the pump on the bottle does not work properly!!”

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Posted 8 years ago

“Order came very quickly and the product works!”

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Posted 8 years ago

“The website is very easy to use, and the descriptions of the products very comprehensive. The delivery is quick and reliable, and beautifully packaged. Have used quite a few products in the past and they are all to a good standard.”

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Posted 8 years ago

“Makes my skin look healthy and young!”

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Posted 8 years ago

“Quick delivery, good products.”

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Posted 8 years ago

“Products looks very good and the order come quickly”

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Posted 8 years ago

“Happy about product I purchased, and little sample I received with it..just delivery bit slow”

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Posted 8 years ago

“All in all I was satisfied with your customer service, the products are really nice, but I miss discounts for bigger orders.”

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Posted 8 years ago

“Unfortunately the order arrived later than expected and one of the bottles (ultimate cleanse) seemed to be rather empty. The pack was for a pre-wedding treat for myself so there wasn't time to send it back.”

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Posted 8 years ago

“I love the products and am a complete convert”

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Posted 8 years ago

“An excellent product, I suffer from puffy eyes especially in the mornings. I have already noticed an improvement. I've tried many eyes creams and this is the best.”

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Posted 8 years ago

“I absolutely love the products and the service at the Clinic on Sloane Square - however online shopping experience shows me that International shipping is not quite up to to speed yet : 1) Very slow (from UK to Switzerland) 10 days 2) From a 300 GBP order, I paid on top 120 GBP on taxes, charges (excl. shipping), because the online shop doens't have the option to deduct VAT when exporting ... 3) Customer Service at Shipping Department was ok but leaves space for some improvements. Matt didn't seem involved / willing to go the extra mile in exception for my question regarding a promotion I missed for one day (expiration date was not mentioned) and where he eventually would give me a promo code for my next order. 4) Also the box my products had been shipped with, seemed to be of "cheap / poor" quality. It arrived in quite a poor state. (photos are available should you wish to see them) All in all, it just wasn't an uplifting shopping experience. When I compare to brands like, Net-a-Porter, Victoria Beckham or JoLoves - all UK base, big & small companies - I think there absolutely is some space for improvement. Some small changes could make quite a positive impact ;) When dealing with the back office, lady who answered the phone / shipping department, it was somehow lacking of positivity, "being happy & proud to work for such a great company such as Sarah Chapman" vibe. Outstanding customer service is just a crucial part to a great shopping experience, isn't it. Again, products are really great, love them ! Best regards, Catherine Campart”

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Posted 8 years ago

“Excellent products but slow delivery”

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Posted 9 years ago

“Saw and and felt the results immediately. Dark shadows are reduced. Great product!”

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Posted 9 years ago

“Is amazing?I'm oil skin?it's useful for me.”

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Posted 9 years ago

“Item is good but I didn't use it long enough to be able to see result yet.”

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Posted 9 years ago

“Get the star feeling with these products!”

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Posted 9 years ago

“Gives an instant face mask and pick up for skin.”

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Posted 9 years ago

“It took a few days for my order to be shipped but once it arrived I was really pleased! The product is really nice and feels great and light on the skin in the evening (no greasy feel). The smell of the product is also relaxing. Only had the product for a week but if there was anything not right trust me I would be able to say as I have a very sensitive skin.”

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Posted 9 years ago

“I've only had this product a week and already my skin feels great ... Dolly”

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Posted 9 years ago

Sarah Chapman Ltd is rated 4.7 based on 725 reviews