Sarah Raven have a Customer Happiness Grade of F. Customers are happy with their delivery but are unhappy with their customer service and refunds.
“
I am a new customer to Sarah Raven and I am greatly impressed with the quality of the plants delivered. All of good size, healthy and extremely well packaged. Delivery has been on time so plants are not dry and wilted.
Will certainly be ordering again from Sarah Raven.
”
- Joan Collier
“
Super quick delivery and in fantastic condition. The hydrangea is lovely and I will definitely order more plants.
”
- Kim
“
Excellent delivery time, plants very well packed and in great condition. I will use this service again.
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- Tony Cammack
“
I immediately contacted Sarah Raven through their chatbot and customer support line to be told that it was 'already processed' and that they would not cancel the order or organise a refund.
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- Anonymous
“
When my plants were lost, they wouldn't offer a refund until they were actually delivered.
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- Anonymous
“
Ordered plants, no delivery, no response to emails to ask about delivery, 6 weeks on managed to get through on the phone after a 15 minute wait to be told my plants were out of stock. Had to ask for a refund!
Awful customer service and awful communication. Won't be using them again.
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- Victoria Evans
“
Absolute shocking service.
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- Anonymous
“
I contacted Customer Services and the response from Aimee was 'Hello, sorry to hear you are disappointed with your order, your feedback will be passed onto our nursery team.
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- Anonymous
“
Truly appalling service and if there were a no star rating they would be getting it! Ordered 3 gift boxes of bulbs mid September for a relative, all were shown as in stock with a delivery date of late September.
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- Kay Flower
