SCANPAN Reviews

Name: SCANPAN
Address: 2319 E Gladwick St, Rancho Dominguez, California
Rating: 4.68

4.7 Rating 394 Reviews

91 %

of reviewers recommend SCANPAN

4.7

Based on 394 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

SCANPAN 5 star review on 28th January 2025

Anonymous

Anonymous // 01/01/2019

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“Two of the pits came extremely scratched as if they were used. Haven’t had a chance to call you and mention that but for the price the quality checks are sub par.”

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Posted 2 years ago

Hi Sam. Thanks for your comment. Your concern has been forwarded to our Customer Care team for additional assistance. Please be assured that SCANPAN does not sell used cookware.

Posted 2 years ago

“The product is good, the fulfillment is not. I've ordered multiple times from you and it has happened every time. You send a tracking number that shows the origin and the correct destination, but it is never updated. They were delivered within a week which is fine, but because this has happened every time, I don't think it's an issue with FedEx, there is something else going on with your fulfillment process.”

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Posted 2 years ago

Hi Alex. Thanks for your feedback. If ever you need assistance with your tracking our Customer Care team is happy to assist. Or if you prefer, you can visit www.fedex.com directly to track the movement of the package. We hope you enjoy your cookware.

Posted 2 years ago

“Love it. Browns beautifully and cleans up great.”

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Posted 2 years ago

Hi James. Thanks for your comment. Happy cooking!

Posted 2 years ago

“This is my third set of scanpan cookware. Despite the claim that you can use metal utensils the surfaces will eventually scratch and with lots of use lose their non-stick characteristics. Before anyone claims I may not know how to properly clean them, let me say I followed scanpan's own instructions to use barkeepers friend from time to time as tiny burned particles can get stuck to the pan. Overall love them and the HAPTIQ pans are beautiful. BIGGEST gripe is that they don't ship to Puerto Rico despite it being in their dropdown!”

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Posted 2 years ago

Hi Sean. Thanks for the your comment.

Posted 2 years ago

“I love my Scanpans. I’ve had them for 12 years and just bought a set for my daughter. They are made of top notch quality and PFOA free and safe for my parrots. Thank you for a quality product that last!”

Helpful Report

Posted 2 years ago

Hi Stacey. Thanks for your comment. Enjoy and happy cooking!

Posted 2 years ago

“My first SCANPAN knife I bought at Home Goods not knowing what that. I needed one and it looked like a good quality. I was impressed with the quality when I started to use it. I wanted all my knives be like that one. Recently bought set of SCANPAN knives. Great quality and surprisingly not expensive!”

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Posted 2 years ago

Hi Eva. Thanks for your comment. Enjoy and happy cooking!

Posted 2 years ago

“High quality.”

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Posted 2 years ago

Hi Margie. Thanks for your comment. Enjoy!

Posted 2 years ago

“To say I love my new Scanpan Pro S+ cookware set is an understatement. I've been buying cheap sets of non-stick pans (under $150 for the set) and they last maybe a year if I'm lucky. After seeing the Scanpan on display at Sur La Table, I decided to spend the extra money and buy the set. I'm so glad that I did! They are attractive, very durable, and amazing to cook with AND the cleaning is so easy that I don't even mind doing the dishes! This is the best $400 I've ever spent. These pans are going to last years.”

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Posted 2 years ago

Hi Kimberly. Thanks for your comment. Enjoy and happy cooking!

Posted 2 years ago

“We have had our Scanpan cookware for over forty years and we continue to enjoy them. On one occasion, we had an issue with the coating and Scanpan replaced the skillet after some negotiation.”

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Posted 2 years ago

Thanks for your comment. Happy cooking!

Posted 2 years ago

“Great pans, last for years.”

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Posted 2 years ago

Hi Shahrzad. Thanks for your comment. Happy cooking!

Posted 2 years ago

“Half of my items have not yet been delivered, so it is highly frustrating and difficult to provide a review.”

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Posted 2 years ago

Hi Jeannette. Thanks for your comment. It looks like you have been assisted with this issue by our Customer Care team. If you have additional questions or concerns, please feel free to reach out to them directly. Our team will be happy to assist.

Posted 2 years ago

“I love scanpan, but fedex never delivered the items. At this point, I’m not sure where they are.”

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Posted 2 years ago

Hi Michael. We're sorry that you didn't receive your package. We've forwarded your concern to our Customer Care team. Someone will reach out to via email to assist you.

Posted 2 years ago

“I have cooked for close to 50 years and this is the best cookware I have ever used. It heats evenly and is exceptionally easy to clean and even goes in the dishwasher. You can use metal with it even though it’s nonstick. Oven safe as well! Lids are clear. I have converted all of my old, top of the line cookware to Scanpan and am now giving it as gifts to family.”

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Posted 2 years ago

Hi Phyllis. Thanks for your comment. Happy cooking!

Posted 2 years ago

“I love my pans. The website is a bit sluggish, but customer service was helpful.”

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Posted 2 years ago

Hi Margaret. Thanks for your comment. Enjoy and happy cooking!

Posted 2 years ago

“I have had scan pans for about 20 -25 years and always like them. In the last year they showed some pitting so I decided to get new pans. I upgraded and bought the https://collector.reviews.io/scan-pan/product?token=bV9gAyDvvodPa%2FchG7eCKzzMeD1LmUM5cYLvUJRZ7SBulZQd5gfHZVWfE8kfL22M7drFaa8tCMMCkwzjlqv8YHoXTNbC%2F4YVlecNRbm22uSCPIrk7vs1p9yYBIMiUCeo. What a delight. They cooks so evenly. They clean up great. I love them.”

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Posted 2 years ago

Hi Peggy. Thanks for your comment. Happy cooking!

Posted 2 years ago

“We absolutely love our SCANPAN products. The durability and quality are excellent. I like that they can go into the dishwasher and are safe to use metal utensils with. They work well on our gas stove. The only thing I have a tiny complaint about is that there was a minor flaw in one of the lids around the glass. I think this may have an impact on the seal of it and it also does not look as beautiful as the rest of this set, which I find incredibly attractive in comparison to others we may have considered outside of SCANPAN. Overall, we are glad to have made the purchase and would recommend this product and company to others. I also appreciate that when I needed assistance after my purchase and had a question, the company was there for me. Customer service was incredibly helpful and kind while assisting with my concern between purchase and receipt of my item.”

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Posted 2 years ago

Hi Hope. Thanks for your comment. Happy cooking!

Posted 2 years ago

“Good quality”

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Posted 2 years ago

Hi Roger. Thanks for your comment. Happy cooking!

Posted 2 years ago

“So far, so good. They take a LONG time to heat up which is a pain. Tried eggs w/o butter and they stuck. With butter though, they were fine. Pan cleans easily. Flat bottom is heavy and stays flat. This is good.”

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Posted 2 years ago

Hi Linda. Thanks for your comment. You may wish to warm the pan using low to medium heat. This may shorten the time it takes warm the pan. Happy cooking!

Posted 2 years ago

“i love my scanpans. i ordered a knob for my lid. i was a little surprised when the shipping and handling was more than the order. But I'll keep using my scanpans.”

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Posted 2 years ago

Hi Linda. Thanks for your comment. Enjoy!

Posted 2 years ago

“Bought this to replace the original scan pan which developed a coating on it. I wasn’t sure if it would be covered under warranty.”

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Posted 2 years ago

Hi Mark. Thanks for your comment.

Posted 2 years ago

SCANPAN is rated 4.7 based on 394 reviews