Scotby Cycles Reviews

Name: Scotby Cycles
Address: Church Street, Caldewgate, Carlisle
Rating: 4.91

4.9 Rating 3,360 Reviews

99 %

of reviewers recommend Scotby Cycles

4.9

Based on 3,360 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01228 546 931

Email:

support@scotbycycles.co.uk

Location:

Church Street, Caldewgate
Carlisle
CA2 5TL

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Scotby Cycles 5 star review on 19th September 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great product at a great price.”

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Posted 6 years ago

“Scotby was the only company to have the backpack in the colour I wanted - quick delivery, well packaged and used a decent courier. Nice to support a smaller company rather than always just using that cycle gear behemoth we all know and love...”

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Posted 6 years ago

“Found the product I needed cheaper than anywhere else, it arrived very quickly and as expected.”

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Posted 6 years ago

“Great company to deal with product arrived early.”

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Posted 6 years ago

“Excellent efficient service Can't fault Would happily do business with Scotby cycles again Don't hesitate Highly recommended 👍”

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Posted 6 years ago

“Good price and good service”

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Posted 6 years ago

“Ordered an Assos Cycling jacket around the middle of January. Order shipped with Royal Mail. Initial delivery failed on 2 occasions; which was frustrating but, understandable not Scotby’s fault. However, the third delivery that was attempted was scanned by Royal Mail as signed for and delivered - despite me receiving a card through my door advising that delivery had been unsuccessful and that I need to either rearrange delivery or collect the parcel from my local depot. I brought this to Scotby’s attention, who were quick to blame Royal Mail for their mistake. However, since then, no solution has been reached. Simon, from their customer care team, has been waiting for a callback from Royal Mail for a number of days but has not offered any actual solution that leaves me with either a jacket or a refund. So far, I’m not hopeful I’ll receive either and Scotby’s Cycles will keep my money and continue to blame Royal Mail - whilst leaving their customer unsatisfied and overall really disappointed. One of the downsides of using such a small retailer. It’s a shame that their customer service doesn’t match larger companies in instances such as this. An update to my previous review: RM Have concluded their investigation and confirm the delivery of my order - despite it not being with me. Simon from Scotby seemed delighted to tell me there was 'nothing more he could do' and that it was now up to me to contact RM to claim for their mistake, claiming it's 'Always how they've done business' TLDR: Ordered from Scotby. Item never delivered. Poor customer service and I'm ultimately left £215 out of pocket and with no jacket. I wouldn't trust this company again and would recommend to stay away when ordering online and shop elsewhere.”

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Posted 6 years ago

Initially Royal Mail attempted delivery, but no one was available to sign for it. When redelivered Royal Mail tracking showed the item was signed for. We asked customer to check with his neighbours. After much complaint from customer and a huge amount of our time spent trying to find out why he had not received the item the customer then went to one of his neighbours (over a week later) to find they had signed for it and taken delivery for him. Still not happy he returned the item to us and we gave an immediate full refund without any quibble. Is it fair to say this is bad customer service? We did everything possible, and quickly.

Posted 6 years ago

“Prompt Delivery. Great Product”

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Posted 6 years ago

“Quick service, and delivered exactly what I was looking for.”

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Posted 6 years ago

“Good selection of products, website is good, ordering was easy and delivery was quick.”

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Posted 6 years ago

“great service”

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Posted 6 years ago

“Excellent fast efficient service with great prices”

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Posted 6 years ago

“Great company with a good choice and great prices”

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Posted 6 years ago

“Excellent service.”

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Posted 6 years ago

“EXCELLENT SERVICE. Best price and order arrived quickly”

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Posted 6 years ago

“Awesome survice, super fast delivery, and a reward scheme. What more do we want 🤘🏻”

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Posted 6 years ago

“product and delivery was exactly as expected and when I call with a query regarding the product, the question were handled very well”

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Posted 6 years ago

“Great communication and really fast delivery.”

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Posted 6 years ago

“delivery was efficient and service was helpful and accommedating with respect to getting the right product”

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Posted 6 years ago

“No issues with my purchase. Easy process. Arrived as expected. Price wasn't as competitive as CRC who had them on sale for £25 cheaper. I bought the wrong size while my size sold out.”

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Posted 6 years ago

Scotby Cycles is rated 4.9 based on 3,360 reviews