ScotClans Reviews

Name: ScotClans
Address: Unit 4, 7 Sandport Place, Edinburgh
Rating: 4.71

4.7 Rating 3,924 Reviews

94 %

of reviewers recommend ScotClans

Company Reviews

Questions

Metrics

4.7

Based on 3,924 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01315550248

Email:

rodger@scotclans.com

Location:

Unit 4, 7 Sandport Place
Edinburgh
EH6 6EU

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ScotClans 1 star review on 3rd September 2025

115

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was very pleased with ScotClans product and quick shipping. The kilt pin and Thistle brooch will be wedding gifts presented by his father and I at their rehearsal dinner. Thank you so much!”

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Posted 8 years ago

“Safely arrived in Colorado, USA as promised!”

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Posted 8 years ago

“I sent for a clan crest rubber stamp. It arrived much more quickly than I expected. The quality is excellent--very clear, nicely laid-out. It was better than I expected. The picture on the web site didn't do it justice. Thank you.”

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Posted 8 years ago

“Excellent service! I had a question and telephoned. I was impressed by how helpful and knowledgeable the person was. The products are lovely and it's reassuring that it's a gift from Scotland and that the company know their business. Thank you.”

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Posted 8 years ago

“I had a time sensitive order. When a production issue arose, ScotClans went out of their way to meet my requirement (thanks Amanda!) Excellent product, excellent service - will definitely be back.”

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Posted 8 years ago

“Good selection and it helped solve one xmas present problem”

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Posted 8 years ago

“Very helpful in giving me initial information and item delivered slightly ahead of the specified 3 week delivery period.”

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Posted 8 years ago

“I liked how you emailed to let me know when you had shipped my order. I also thought it had been packed well, since it was coming from such a long way.”

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Posted 8 years ago

“Great selection, found just what I wanted. Ordering was easy and it came quckly.”

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Posted 8 years ago

“My purchase arrived quicker than expect4ed and it was exactly as advertised.”

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Posted 8 years ago

“I was really pleased with the quality of my clan crest quaich. It arrived quickly and is good quality. ScotClans are the best.”

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Posted 9 years ago

“Very fast service,cheerful and helpful.I would like a choice of better quality photo.”

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Posted 9 years ago

“The quality of the items purchased are excellent ....”

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Posted 9 years ago

“Very easy to use website, ease of transaction.”

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Posted 9 years ago

“I'm so happy, I will be ordering more t-shirts soon Jack”

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Posted 9 years ago

“I ordered a tartan stole from the website. When it arrived, I discovered that it was not the size listed in the description. I contacted Scotclans by email, and they quickly responded, sending out the correct stole immediately. The stole is exactly what I wanted, and the customer service is top notch!”

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Posted 9 years ago

“Beautiful product; arrived in less time than expected.”

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Posted 9 years ago

“They sent me what I asked for and it is really good.”

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Posted 9 years ago

“My pendant, is awesome!!!! I love it so much. It is so beautifully designed. I am so going to buy more of the different clans my ancestors belonged too. Thank you so much. I cried because it meant so much to me.”

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Posted 9 years ago

“My purchase came in a very timely manner and was exactly what I ordered. Thank you.”

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Posted 9 years ago

ScotClans is rated 4.7 based on 3,924 reviews