ScotClans Reviews

Name: ScotClans
Address: Unit 4, 7 Sandport Place, Edinburgh
Rating: 4.71

4.7 Rating 3,924 Reviews

94 %

of reviewers recommend ScotClans

Company Reviews

Questions

Metrics

4.7

Based on 3,924 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01315550248

Email:

rodger@scotclans.com

Location:

Unit 4, 7 Sandport Place
Edinburgh
EH6 6EU

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ScotClans 1 star review on 3rd September 2025

115

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The goods arrived in a timely fashion and were exactly as described. I am very satisfied with the service and products!”

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Posted 9 years ago

“Got to love it. It is my tartan. Thank you.”

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Posted 9 years ago

“I ordered the small clan lapel pin. The background plaid is accurate and the overall look is beautiful.”

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Posted 9 years ago

“The website was very easy to use and navigate around (always a bonus) my purchase arrived before the due date, and I was kept informed throughout the process. Thank you for a pleasant experience”

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Posted 9 years ago

“Wonderful service and products”

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Posted 9 years ago

“Service and information was prompt from start of on-line order. The delivery from Scotland to Australia was a bit slow (exactly one month!). I assume your postal service is a bad as ours!!! Happy with product.”

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Posted 9 years ago

“I was very pleased to find the Taylor motto and crest available on a money clip for my husband. He'll be so thrilled with it!”

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Posted 9 years ago

“Order was timely and was as nice as it looked online”

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Posted 9 years ago

“I was initially impressed with the website and the clear information. It was easy to order, I was kept informed of progress with my order and it arrived in good time. Great service”

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Posted 9 years ago

“The product was delivered quick and efficiently. I love the quality and style of the pin!”

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Posted 9 years ago

“I am currently checking on my Clan Hannay History. I was lucky to meet some relatives from Scotland in April at the NYC Tartan Parade. It was so exciting. I had previously ordered several items from ScotClans for my adventure and afterwards also. I enjoy going to your website to see all the available items for my clan. You have a beautiful selection.”

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Posted 9 years ago

“I ordered my clan tartan phone cover. It's great fits well and looks great. Love it!!”

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Posted 9 years ago

“Very quick service goods just what I wanted great quality will definately deal again thanks”

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Posted 9 years ago

“amazing product great customer service and very friendly !!!!!!”

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Posted 9 years ago

“I can now make matching outfits for grandchildren for Christmas. Thank you”

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Posted 9 years ago

“I contacted customer service as I checked out an item on the website and when I ordered it a few weeks later the price had increased. I was contacted immediately and the issue resolved with an apology and refund of slightly more than the increase. I was also very happy with the item I purchased an would recommend ScotClans to anyone looking for the type of merchandise they sell.”

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Posted 9 years ago

“Excellent service”

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Posted 9 years ago

“The shawl and mini sash look perfect - thank you!”

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Posted 9 years ago

“First class service as usual. I have purchased 3 times now and the items never fail to impress. You are always responsive to any communication and i look for to my next purchase.”

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Posted 9 years ago

“I have been dealing with ScotClans for over 7 years and every experience has been outstanding! I appreciate speaking directly with staff that is always professionaal and courteous. Thanks all.”

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Posted 9 years ago

ScotClans is rated 4.7 based on 3,924 reviews