ScotClans Reviews

Name: ScotClans
Address: Unit 4, 7 Sandport Place, Edinburgh
Rating: 4.71

4.7 Rating 3,923 Reviews

94 %

of reviewers recommend ScotClans

Company Reviews

Questions

Metrics

4.7

Based on 3,923 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01315550248

Email:

rodger@scotclans.com

Location:

Unit 4, 7 Sandport Place
Edinburgh
EH6 6EU

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ScotClans 1 star review on 3rd September 2025

115

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was very pleased with service and the quality of the goods I ordered recently. Thankyou, Edna Carr”

Helpful Report

Posted 9 years ago

“Ordered a shawl for my wife here in the USA. It was fantastic and the time it took to get here was perfect, just in time for Christmas. Thank you guys!”

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Posted 9 years ago

“Your service was terrific, the pin arrived last Friday and i have worn it with a plaid shawl (not my clan plaid though) I have had many compliments on it. Thank you for you fast response.”

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Posted 9 years ago

“Good quality merchandise and delivery service trouble free.”

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Posted 9 years ago

“Everything arrived remarkably quickly (shipped from Scotland to my door in Canada in under 48 hours), was as advertised, and in perfect shape. I am very impressed.”

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Posted 9 years ago

“I ordered my clan crest kilt pin from ScotClans recently, and wow, was I ever surprised! Not only did it arrive carefully, and might I say, artfully packaged, but it was so much nicer than it appeared on the website. It arrived within the stated time frame, too. It's of a fine weight, and the artistry is much more defined than it appears in the picture. I know it's made for a kilt, but I wear it on my beret, and have gotten many compliments on it. Another plus is people say how badass it looks! Nothing says, "Don't F@ck with me, I'm Scottish" like a nice crested sword pin on a Lady's hat! Thank you ScotClans! You Rock!”

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Posted 9 years ago

“This was my first experience ordering from ScotClans and I couldn't have had better service. My ordered arrived in six days and all three items that I ordered were exactly as described online, the quality was great. I would not hesitate to order from your company in the future. It was a pleasure doing business with you. Susan Armstrong”

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Posted 9 years ago

“Beautiful scarf pin. Well made.”

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Posted 9 years ago

“Wow! Not only are we pleased with our order, but ScotClans gift wrapped and Internationally shipped to arrive just in time for Christmas! A beautiful, meaningful, and well received gift. Thank you!!!”

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Posted 9 years ago

“This is a gift for an upcoming birthday. However I was pleased at the quick delivery of item. Everyone that has seen it is very impressed. I will be making more purchases from ScotsClans.”

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Posted 9 years ago

“Absolutely thrilled with my purchase. It was a Christmas order that I placed in November and when the manufacturer took a while to make the item, scotclans complimentary express shipped it just in the nick of time. I ordered a flask and cufflinks and the quality was beautiful. I will definitely order again.”

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Posted 9 years ago

“Great service”

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Posted 9 years ago

“There was excellent communication with this company. I was pleased with the result. Thank you.”

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Posted 9 years ago

“Enjoyed site easy to get around, easy to order and fast delivery”

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Posted 9 years ago

“I ordered a few items from the US that I couldn't find anywhere else for clan McDuff. ScotsClans sent regular e-mails updating the status of my purchase and I received it within a few weeks. Most importantly everything was of high quality and fully intact! Very pleased.”

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Posted 9 years ago

“Very pleasant experience. Fast Shipping.”

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Posted 9 years ago

“My husband is the man who has everything so finding a good gift for him can be hard. But I knew that as a proud clan Graham member he would appreciate his coffee mug and scotch whiskey glass and indeed they made a perfect Christmas gift. The items seem to be of high quality and we are very pleased.”

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Posted 9 years ago

“Beautiful gift wrapping and prompt international shipping! The product was lovely as well. Thank you!”

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Posted 9 years ago

“I bought the Kennedy Clan coat of arms, framed and gift wrapped for my daughter's boyfriend who is from Ayrshire and he loved it. Every tiny detail was pefect for a young man who loves his heritage. Couldn't be happier - many thanks”

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Posted 9 years ago

“Feedback from the recipients of the gifts: Very interesting, informative and increased their interest in WHISKY. There are more Scottish spirits to taste and appreciate!”

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Posted 9 years ago

ScotClans is rated 4.7 based on 3,923 reviews