ScotClans Reviews

Name: ScotClans
Address: Unit 4, 7 Sandport Place, Edinburgh
Rating: 4.71

4.7 Rating 3,923 Reviews

94 %

of reviewers recommend ScotClans

Company Reviews

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Metrics

4.7

Based on 3,923 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01315550248

Email:

rodger@scotclans.com

Location:

Unit 4, 7 Sandport Place
Edinburgh
EH6 6EU

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ScotClans 1 star review on 3rd September 2025

115

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order was processed very speedily and arrive properly packed”

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Posted 9 years ago

“Beautiful scarf - fast international shipping!”

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Posted 9 years ago

“The history of Scotland CDs were awesome. I particularly liked the narration. I've listened to the CDs several times, and I plan to give them to family members to listen to how their heritage developed!”

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Posted 9 years ago

“Both ordered items arrived fairly quickly, considering that they had to come across The Pond, and were in good condition upon receipt. The mug was just what I expected. It was very gratifying to have a hot-drinks mug with my paternal grandmother's maiden name (Craig) on itt. My father remembered her fondly enough to make that my middle name. The book was certainly interesting enough; some of the tricks the Scottish whiskey smugglers came up with to get their product to market were ingenious. Their traditions, determination to get their product to market, and general orneriness have lived on in our own moonshiners, many of whom were, and are, Scots-Irish. I did find myself wishing for an expanded glossary, due to the differences between British and American English and units of measurement. Again, overall, very interesting. Cheers, Richard Craig Pierce”

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Posted 9 years ago

“My Outlander shawl is amazing! I actually didn't know that wool could be so soft - I had to double check the label to see what it was. I think the shawl is really good quality so I'll be able to wear it for years and years. I've already gotten tons of compliments on it even from people who have no idea what Outlander is :) Perfect winter piece.”

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Posted 9 years ago

“I was extremely satisfied with not only the quality of the product I ordered, but also with the quick response I received and the prompt delivery of the product! I would definitely order from Scotclans again!”

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Posted 9 years ago

“They were very nice to deal with, Very help full. thanks so much”

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Posted 9 years ago

“Great experience! Will buy again!”

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Posted 9 years ago

“Hi! I received my order within the week and it was exactly as I requested in time for Christmas! As always, you did an awesome job, my friends! Anne Blackadar”

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Posted 9 years ago

“The whiskey crystal glasses with clan inscription are wonderful. I gave them as gifts and many wished there was some description of the high quality crystal in their packaging. I ordered too close to Christmas for a guarantee delivery, but somehow they managed to get all of them delivered by Christmas.”

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Posted 9 years ago

“Very quick delivery and good packaging. Item as described thank you”

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Posted 9 years ago

“The pay over the internet function wasn't working so I called up, explained what was needed. The item I requested may not have been dispatched in time for Christmas so the person I spoke to said she would check and call me back. She called me back very quickly and the item arrived on time. Very happy with the service and the product.”

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Posted 9 years ago

“Very pleased with the service and the products I ordered for my brother for Christmas. The gifts prompted him into doing several hours of Craig Clan internet research.”

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Posted 9 years ago

“As a Canadian shopper, I visited many websites (including the US) that would provide me with the items I was looking for but chose to shop with ScotClans for a number of reasons: 1) Value for the item I purchased (Clan scarf) 2) Quality of the item (excellent) 3) Shipping was reasonably priced and quick 4) Variety of items available online (extensive) Thank you for your excellent service and please know that I will continue to shop with ScotClans. Val-British Columbia, Canada”

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Posted 9 years ago

“The two items I got are beautiful and very affordable. I plan on buying more clan gear in the future; this will probably be the tradition for all holidays. I am trying to get the kids interested in the rich history of our Scottish heritage, and these got their attention.”

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Posted 9 years ago

“Absolutely brilliant. It is very hard to get a scarf in the young Tartan and such a reasonable price.”

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Posted 9 years ago

“Fantastic service! I requested some items quite last minute and they delivered them well before Christmas. I was amazed and delighted, and so was the receiver of the gifts! The quality was excellent and the pricing extremely reasonable. Will recommend to others looking for custom made tartan gifts.”

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Posted 9 years ago

“The service was great & my family loved the gifts.”

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Posted 9 years ago

“It was exciting to order directly with someone in Scotland! Unfortunately I had made my decisions ten days before Christmas, and the factory was closing down for the holiday in a couple. The order taker was very gracious but let me know it would be 4 weeks or more for delivery. Disappointed as I had hoped to give as Christmas gifts. There was also a problem with processing with my bank - had to make arrangements with them for international purchase and then call back. So I had NO expectations on delivery. BUT the box came on Christmas Eve!! Surprise! Delighted with the quality of the items. Will definitely order again from ScotsClan.”

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Posted 9 years ago

“The products arrived quickly and were exactly what we wanted. We really like that they are both 100% wool which is really hard to find. Very happy customers and plan to repeat our business with this company”

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Posted 9 years ago

ScotClans is rated 4.7 based on 3,923 reviews