ScotClans Reviews

Name: ScotClans
Address: Unit 4, 7 Sandport Place, Edinburgh
Rating: 4.71

4.7 Rating 3,924 Reviews

94 %

of reviewers recommend ScotClans

Company Reviews

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Metrics

4.7

Based on 3,924 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01315550248

Email:

rodger@scotclans.com

Location:

Unit 4, 7 Sandport Place
Edinburgh
EH6 6EU

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ScotClans 1 star review on 3rd September 2025

115

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The fabric is absolutely beautiful and we received it much sooner than we expected”

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Posted 7 years ago

“I'm thrilled with my clan crest! I'd requested a couple of small custom adaptations, which were handled perfectly. The ordering process was easy and staff were responsive. Shipping to Canada was very fast. I'm very happy with my decision to shop at ScotClans on-line; would do it again. Greg; Canada”

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Posted 7 years ago

“Ordering process went smoothly. Good quality products arrived quickly to USA.”

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Posted 7 years ago

“item as stated and good value”

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Posted 7 years ago

“Hi, I’m so pieased with my cushion’s. . Your service are realy good , all has gone perfect. I’m recommending ScotClans for all my relatives and other. Greetings Jana MacFie”

ScotClans 5 star review on 7th November 2018

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Posted 7 years ago

“Awesome product! Awesome service! Thank you, thank you VERY much!”

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Posted 7 years ago

“I ordered my family’s (unmarried name!) Clan tartan and brooch - they are both of excellent quality and shipped safely all the way here to the west coast of Canada. Highly recommended!”

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Posted 7 years ago

“I am very happy with the quality of the items I received. I was really surprised at how fast my order was processed and shipped to me. Overall I am very pleased with this company.”

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Posted 7 years ago

“I had ordered a couple of items for Christmas gifts. One being a mug. When the package arrived the mug was broken due to being handled roughly by the shipping companies it had to go through to get to the United States. I sent an email and explained my plight. Scotclans was very gracious and took care of me. The sent a new mug and it arrived in perfect condition. Scotclans has been wonderful to work with. Thank you for putting the customer first!”

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Posted 7 years ago

“Amazing selection and outstanding quality. Can’t wait to order again.”

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Posted 7 years ago

“Efficient and excellent service!!”

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Posted 7 years ago

“I ordered two different style of my clan brooches for my Sons wedding. The plainer one arrived but the 2nd more elaborate one, was not available till a week after the wedding. Although ScotClans rushed through another brooch it cost twice as much as the first one, my hands were tied though. I had to accept the Brooch at a higher price. Anyway weddings aren't cheap- All in all not a bad turnout and the Tartan shone through-”

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Posted 7 years ago

“Every time I receive something I’m excited... it’s a part of my heritage that I live to share with my children. The Christmas ornaments will be a family addition to their trees.”

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Posted 7 years ago

“Very beautiful, high quality, thank you so much.”

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Posted 7 years ago

“It took quite a while for the item to come and it seems like it wasn’t shipped until I contacted them to find out where it was.”

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Posted 7 years ago

“Goods as described, prompt delivery with many updates regarding ETA”

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Posted 7 years ago

“Absolutely love the quality of the tartan scarf I purchased. Was promptly shipped to the US. Couldn’t be happier!”

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Posted 7 years ago

“Selection was great, prices reasonable, and the shipping cost across the Atlantic was very reasonable.”

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Posted 7 years ago

“5 Clan Tartan items ordered arrived in good time. All were good quality and as described on the ScotCLANS website. Good service from a good outfit! Thanks! -JM, Okotoks, Alberta, Canada”

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Posted 7 years ago

“I was very pleased with my dealings with your site. The agent was personable and helpful. I received my order in less time then i had anticipated and for that I am thankful. The items were very well done and I`m wearing my braces and drinking from my mug. Two thoughts--the noise in your telephone room was a bit distracting but then again my hearing isn`t what it used to be. And I gave you a good instead of very good ONLY because I want you to strive to be very good and if i had given a very good you might want to rest on your laurels.”

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Posted 7 years ago

ScotClans is rated 4.7 based on 3,924 reviews