| 
                                     
                                            Shipping & Delivery
                                         
                                     | 
                            |
|---|---|
| 
                                         
                                            Delivery Methods                                         
                                     | 
                                                                            
                                             
                                                Postal Service, Courier                                             
                                         | 
                                                                    
| 
                                         
                                            Average Delivery Time                                         
                                     | 
                                                                            
                                             
                                                Over 7 Days                                             
                                         | 
                                                                    
| 
                                         
                                            On-time Delivery                                         
                                     | 
                                                                            
                                             
                                                                                                    Greater than
                                                                                                74%
                                             
                                                                                     | 
                                                                    
| 
                                         
                                            Accurate And Undamaged Orders                                         
                                     | 
                                                                            
                                             
                                                                                                95%
                                             
                                                                                     | 
                                                                    
| 
                                   
                                          Customer Service
                                       
                                   | 
                            |
| 
                                         
                                            Communication Channels                                         
                                     | 
                                                                            
                                             
                                                Email, Live Chat, Telephone                                             
                                         | 
                                                                    
| 
                                         
                                            Queries Resolved In                                         
                                     | 
                                                                            
                                             
                                                2 - 3 Hours                                             
                                         | 
                                                                    
| 
                                         
                                            Customer Service                                         
                                     | 
                                                                            
                                            |