“I had a completely different experience to many reviewers - helpful customer service when I was placing my order, delivery slightly delayed by Covid backlog but I was warned about that and it was still within about a week. The screens look fantastic in my garden and my neighbours have commented positively about them - I had no problems at all.”
“I must have been lucky, I've ordered afew screens from them at different times, all arrived but did take a while. Only down side for me is they fade alot .”
“I have had no problem with quality or delivery of screen but if you are placing an order you MUST order ALL the screens you require at the same time as I have order a further twice to complete project and I now have 3 different colours of dove grey!! I did contact the company but they didnt resolve my issue or offer any discount to cover cost of paint as I now need to paint them to match them up😠”
“Lovely product not the best service thdy did email me back eventually and did send items 2 wks later product lovely they could b quite successful if they sorted their after service out”
“Hi , really bad customer service so many different agents , no continuity, ordered screens , 2 arrived 1 still missing , they don’t phone , you cannot get through on the phone to them , no next day delivery it’s two weeks or more , no tracking , it’s all in correct, would not order again it’s too much hassle.still waiting for a call and refunds .
I’ve lost £90 ,”
“After placing order & being advised I'd receive it in 1-2 days, heard nothing for 2 weeks. Called & was told someone would get back to me. Received email saying items were 'lost' & that they'd send them out again. Told I'd get them within 5 days. Again heard nothing & on 5th day I called to say I wanted to cancel the order. Was told someone would get back to me but heard nothing. The screens arrived the next day. They were well packaged but several of them had small dents & one of the six was a completely different shade from the rest. I also wasn't expecting them to be plastic.
I definitely wouldn't have ordered if I'd read the reviews beforehand.
Have also unsubscribed from their emails but am still receiving them.”
“I recommend you avoid this site at all costs.
January order delivery delayed until April. Come April further delays. I am still chasing a refund promised April.”
“Quality is poor . My original panels bought a few years ago were great quality , the ones I’ve just received are tough and cheap looking arriving in boxes saying made in china. I thought 5hese were made in uk or certainly used to be .”
“Unlike a lot of customers who are still waiting for their orders to arrive and given one star, ours did eventually arrive, albeit wrong. The screens were the wrong thickness, and several Spacers were missing. The after sales service is appalling!, as is the s
o called 'immediate reply' chat room- not fit for purpose IMHO. If Screen With Envy are to last, serous improvements need to be made. There's nothing envious about been featured on BBC Watchdog is there??”
“Bought from the old company but still available and being supplied by the phoenix Screen with Envy operating the same web site.
Product can’t stand heat cold or rain …. Should be n stats”
“Order from screen with envy goods never arrived despite loads of emails saying they had been despatched. Gave up trying to sort it out with them and got my money back with credit card claim.”
“You can’t vote zero for this company which is a shame. The went under and then magically re-appeared with most of the same directors etc. Those of us who had paid for items prior to their administration never received them and now they pester the same customers with offers of cheap stock… JUST GIVE ME MY GATE OR MY MONEY BACK”
“Appalling.. still waiting for my order from 22 July keep being fobbed off with “it’s a courier problem “ will be requesting a refund, but looking at the reviews that’s not going to go well either. Next step Trading Standards and all other relevant organisations, the more complaints they get the more likely they will respond. So not only do I recommend that you DO NOT ENTERTAIN THIS COMPANY, BUT ALSO REPORT THEM TO THE RELEVANT AUTHORITIES”
“This company is a fraud. please do yourself a big favour check their online reviews. The people they have defrauded are legion! Don’t ignore that niggling doubt!”
“Is there any way that we can all get together to lodge a bigger complaint. I have sent a message to watchdog but alone I guess mine alone won't be a big enough story, but this is a company taking money and not providing the goods. They have blocked me from social media so I can't contact future buyers to warn them”
“I have not received my order. Little response from the company. There is no idea whether it will eventually be delivered or whether the company is completely failing.”
