SCS Reviews

Name: SCS
Address: 45 49 Villiers Street, Sunderland
Rating: 1.46

1.5 Rating 1,886 Reviews

10 %

of reviewers recommend SCS

Company Reviews

Questions

Metrics

1.5

Based on 1,886 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0800 731 0048

Email:

scsonline@scs.co.uk

Location:

45 49 Villiers Street
Sunderland
SR1 1HA

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SCS 1 star review on 22nd September 2025

Anonymous

NEVILLE BOWLES

Anonymous

Mrs Rosalind Newton

Sultana Poly

174

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought 2 recline sofas (Pendal)paid £1,500, delivered 5th october 2018 the material went patchy on both sofas, not just on the seats,I made a complaint as only had them 5 months, still under guarantee. SCS would not refund or change them or recover them.I complained to Resolver on the Martin Lewis web page, also escalated to the ADR complaints,but the answer off SCSwas complaint FAILED, I will never buy from them again.”

Helpful Report

Posted 5 years ago

“Sales team great at Purley, once the deal was sealed it was all downhill. The carpet wasn't laid after 10 days of purchase as promised, the initially fitting date was cancelled, excuse given "" Carpet was no longer in distribution"" Just utter nonsense. Eventually fitted after almost 6 weeks. The only saving grace was Ryan the carpet fitter, who managed to do a good job although scs had messed up the measurements. Five stars to the carpet fitter, no stars to scs. And getting through to the Purley branch is a joke, no one ever picks up the phone. Now let's see if the sofa arrives on time, or will there be more dumb excuses”

Helpful Report

Posted 5 years ago

“My Aunt who is 88 years old ordered a new carpet and sofa. The carpet was meant to arrive yesterday and sofa next week. She had to sit on a kitchen chair from 8am and sat there the whole day waiting on them coming. A phone call was made during the day, where they said to give it till 8pm!! Really!!! They were going to fit a carpet at 8pm!! We phoned again and guess what...they don't know what has happened to the carpet!! Sofa delivery has also been cancelled and after she had a 30 min wait on a phone she was told today that there is a "conditional" delivery date of 3 December!! She is 88 years old and now sitting with no carpet or sofa in the middle of winter! Appalling service don't go near this place”

Helpful Report

Posted 5 years ago

“Having been told I would receive a refund needless to say after 4weeks I'm still waiting an utterly woefull company that no one should go near.”

Helpful Report

Posted 5 years ago

“After less than 2 years, our leather corner suite began peeling. After the issue worsened to several (9+) places, I reported it to SCS and suffered the same appalling tactics as experienced my many reviewers. After 7 weeks of being ignored, I called them again, was put on hold for 35 minutes only to be told that their decision was that the issue was "wear". Really!!! This was not some low-end leather sofa. We opted for the higher-end option which we believed would last. We've had leather suites in the past which have not suffered from this issue which is obviously a quality problem. I have escalated to their senior management but have little faith that they will deal with the problem. Whilst I await their pleasure (apparently at least 2 weeks), I will be contacting trading standards and the finance company. Suffice to say that I would not recommend SCS at this point. Pity I can't give 0 stars.”

Helpful Report

Posted 5 years ago

“Would give no stars . Currently sueing SCS. DO NOT BUY FROM HERE”

Helpful Report

Posted 5 years ago

“Would give NO STARS if this was an option!! F***ing jokers this company are! Right from the word GO...and at every stage so far! And the bloody sofa hasn't even been delivered yet!!! I am dreading Saturday!!”

Helpful Report

Posted 5 years ago

“The one star is for the carpet fitters and carpet. Delivery service and customer from Hull store and head office appalling. Fitting cancelled 4 times, when questioned no fitting had ever been booked at all!! Never return your calls and when you contact the head office or store always waiting at least 30 minutes on the phone. Sent complaint email never received a reply even after second email. We do not recommend and we will never use SCS AGAIN.”

Helpful Report

Posted 5 years ago

“Buying Service was fine, product however is absolutely rubbish, had a corner sofa and love seat for around six months and I will be lucky if it lasts another 6 months. Wood frame inside the sofa and love seat have become very noisy and there are loose threads appearing on a daily basis. We also paid extra for the ungraded foam which appears to be sub par compared to most other company’s standard foam. All in all a very cheap and nasty product masquerading as a premium product.”

Helpful Report

Posted 5 years ago

“Pathetice service. My parents were expecting their order on 21/10. After numerous phone calls (which in average took 30 mins for them to answer) was the order chased up. Even then no one could provide an explanation till 5 days later. Their store manager seems to be busy to answer the phone. Although the call handlers and sales team are pleasant enough ( want the money) the procrsses are totally incompetent. The only good part of the service was the carpet fitters and they Are and external company! Please save your time and money and go to a business that will care about you as a customer.”

Helpful Report

Posted 5 years ago

Helpful Report

Posted 5 years ago

“This is the most incompetent service i have witnessed. My parents were expecting their order on 21/10 - only after numerous phone calls (which can take up 30 mins for them to answer) did someone chase it up. Only after 5 days did i get a response, even then there were delays. We still havent received our order. Please save your time and money for a business that will actually care about you as a customer”

Helpful Report

Posted 5 years ago

“PLEASE PLEASE PLEASE!!!!!!! do not buy from this uncaring, ignorant and money grabbing company. We had a battle with scs over misrepresentation made by one of their managers called John at their store in Sprowston Norwich, he lied through his teeth to get the sale, after 4 months we won our case with the credit card company and got a full refund, it took a hard battle because of the lies made by scs, if you do have a problem getting a refund through your bank, i recommend that you never give up and fight scs with all you have, scs will be hoping you give up.”

Helpful Report

Posted 5 years ago

“Avoid this company, full of promises they can't and won't keep.”

Helpful Report

Posted 5 years ago

“The aftercare have said some bizzare things to me to make me think all is being looked into, phone a few days later and no one is taking action to rectify your problem. The carpet is great just hope there is no problems come fitting day because aftercare is was like after work 3 days off staying at home waiting for solutions to be rectified and on the day no one called to say no one will be coming, I found out when I called them myself and when asked if they were going to tell me there was no response to my question apart from ummm ummm its the stores problem. Why even employ a customer service team, I think its probably just because its a legal thing there is no interest from scs to improve their cs services via training or whatever else can help, i think they have figured out that for there business model its more profitable for them to bot invest in cs. So the more people that see these reviews the better. They can then at least have an idea as i did not look at scs reviews before purchasing, obviously they probably have many happy customers more happy then unhappy But if you have an issue then based on my experience with this company i honestly feel youve got a job on your hands.”

Helpful Report

Posted 5 years ago

“The worst service I have ever had... initially a fitting date is booked.. we take furniture out the day before and we get a call to say it’s now not happening and will have to be rebooked... we put the furniture back in the lounge.. and we rebook.. we get a delivery and guess what the carpet is fitted but it’s too short!!! The after sale is horrendous.. you get passed from pillar to post.. a refitting date is booked and guess what no one turns up.. did we get told.. no!! No one calls you back.. the advisors just don’t care.. advisors thinks it’s ok to just transfer you around because they can’t be bothered to deal with you.. no resolution is being given apart from £250 off a £1000 carpet to keep as it is..I really don’t think they get it!!.. the carpet is too bloody short.. really!!! An uplift and refund is offered .. again seriously that leaves my elderly mother without a carpet!! Regional manager Simon states that’s all they can offer... maybe he needs to speak to customers to actually realise the realisation of the problem.. it’s very easy throwing a unrealistic figure at someone... you ask for the CEO details... guess what! no has them... I will get them though and will be emailing the CEO.. It’s been weeks of stress for ourselves and my mother.. lots more incompetence that we’ve dealt with but too much to put on here.. otherwise you’d be reading a book.. I will not let this lie..”

Helpful Report

Posted 5 years ago

“Ordered a carpet (very expensive) Got messed around with delivery Then when I had it fitted it was 15cm short because the man I gave messurments to messed it up . No one calls back from complaints Department and staff were all rude . Never again !!!!”

Helpful Report

Posted 5 years ago

“Absolutely fuming! Ordered sofa and footstool last month and was offered last Friday as delivery date, which I turned down as I was away and they offered today as an alternative. No sofa arrives...and not even a courtesy message or call to say it won't be coming! Paperwork shows it will be coming! I've taken day off work...cleared the space for it...and sat waiting all day!! Customer services said it's an 'estimated delivery date'... What?! How can you expect people to sit in for several days just in case it arrives that day?!... When the invoice says today's date? Prehaps I should have 'estimated' when I will pay for the sofa?!... Customer service is supposedly getting the store to call me...I'm still waiting!!”

Helpful Report

Posted 5 years ago

“Rubbish rubbish”

Helpful Report

Posted 5 years ago

“Would never go scs again absolutely rubbish after care ,, got sofa jan 2019 had them out March 2019 and now it’s November 2019 was told there is nothing wrong with this sofa pictures tell you different keep your money in your pocket because after care is none existent”

Helpful Report

Posted 5 years ago

SCS is rated 1.5 based on 1,886 reviews