SCS Reviews

Name: SCS
Address: 45 49 Villiers Street, Sunderland
Rating: 1.46

1.5 Rating 1,851 Reviews

10 %

of reviewers recommend SCS

Company Reviews

Questions

Metrics

1.5

Based on 1,851 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0800 731 0048

Email:

scsonline@scs.co.uk

Location:

45 49 Villiers Street
Sunderland
SR1 1HA

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169

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Did not deliver our sofa only our chair. Dont know how long will have to wait and have already taken old sofa to tip. Rude delivery man did not try to get into living room. Left after a few mins said had another delivery. Have waited months for this.”

Helpful Report

Posted 2 months ago

“Not delivered before Christmas even though they promised pre Christmas delivery. SCS don’t answer phones or emails. 2 decliners don’t work. Will now contact the Ombudsman involved. Absolute shambles. Wish we’d never purchased sofas from them. Extremely frustrating and upsetting. £3000 of furniture and not happy.”

Helpful Report

Posted 2 months ago

“Truly atrocious company, never buy from them ever. They have messed me around for months now, with no resolve whatsoever, and I hopefully won't lose all the money I spent on the sofa I wanted.”

Helpful Report

Posted 2 months ago

“Title: Disappointing Experience with Sofa Purchase I regret to share my negative experience with this company regarding my recent sofa purchase. After selecting a model that I liked during my visit to the showroom, the product delivered did not meet my expectations in terms of quality and materials. It lacks the density and durability I anticipated, resulting in a product that feels subpar and, unfortunately, reminiscent of lower-quality imports. Additionally, shortly after delivery, one of the sofas was damaged. Since August of last year, I have made multiple attempts to address these issues through emails and submitted photographs, but regrettably, there has been little to no response. An inspection was conducted, but no further action was taken. I was also misled regarding the size, as what was marketed as a three-seater has proven to be more akin to a two-seater, which is not fit for my needs. This has left me feeling quite dissatisfied with my purchase. Given these ongoing challenges, I am considering pursuing this matter through a small claims court and obtaining an independent assessment to support my case. I hope this review serves as a cautionary note for potential customers in the future.”

Helpful Report

Posted 2 months ago

“I've emailed SCS 4 times and written on trust pilot once Lynsey from SCS said that she was looking into the issue of the delivery of my sofas for me but ive still not heard anything from SCS as to when my sofa's might be delivered. If I don't get an answer from SCS I intend going back to SCS straiton Edinburgh to get my cash money refunded . I mean cash as that is exactly how I paid for my sofa's. I will shop somewhere else for a sofa . Sale's order number S0113-1000144178”

Helpful Report

Posted 2 months ago

“Appalling customer service. Messaged me at 4.20 pm Tuesday 11th Feb saying delivery Friday 14th - when I’m away on holiday. If you want to change it you have to give at least 2 working days notice so I called to get the message that wait time was 3 hours! Tried Live Chat but it isn’t working. Pressed 1 for a call back but no call. Emailed and asked for a call but nothing. Don’t you dare try and charge me for less than 2 days notice!”

Helpful Report

Posted 2 months ago

“Rubbish sofa. I can't believe what I've got for £2500 Shocking!!!!!”

Helpful Report

Posted 2 months ago

“Wendy Etchells. Sofa & chair delivered 11/12/24. Recliner on the wrong side. Still awaiting this to be resolved. They rang & told me 31/1/25 distribution centre would call. Now told they are not coming!! I don't want to deal with this Co. Have requested collection, but they are not making it easy”

Helpful Report

Posted 3 months ago

““Supreme Asset7 was a game-changer for me after I was scammed by a fraudulent broker. Their team acted swiftly, with professionalism and transparency, to recover my lost funds. I was impressed by their knowledge and dedication, and they made what seemed impossible, possible. If you’ve been scammed, I strongly recommend contacting them. They truly deliver on their promise! 📧 𝔼𝕞𝕒𝕚𝕝: 𝕤𝕦𝕡𝕣𝕖𝕞𝕖𝕒𝕤𝕤𝕖𝕥𝟟 @𝕘𝕞𝕒𝕚𝕝 .𝕔𝕠𝕞 𝕆𝕣 📲 𝕎𝕙𝕒𝕥𝕤𝔸𝕡𝕡: +𝟜𝟜 𝟟𝟛-𝟠𝟠-𝟞𝟡-𝟟𝟡-𝟝𝟠 Trust them to help you like they helped me!””

Helpful Report

Posted 3 months ago

“Promised delivery before Christmas then told Jan then told couldn’t due to weather then told couldn’t for a third time Due to traffic! 160mins + waiting time on phone to try and speak to customer service and no reply when contact forms sent numerous times. Disastrous!”

Helpful Report

Posted 3 months ago

“After years of buying with SCS I can quite safely say I won’t be dealing with them again. In 2022 my mother who unfortunately had been diagnosed with cancer was told she needed a recliner chair to support her needs. We decided to buy a Lazy boy sofa as we were confident of its quality . In Nov 2024 I noticed whilst the chair was reclined a huge tear on the side of the sofa. I investigated further and soon realised that part of the structure on the seat next to it had caused the damage as it had been clearly rubbing on a piece of wood each time it was reclined. There was also significant damage to the other seat. I contacted the warranty company who were prompt coming out, they confirmed a manufacturing fault and offered a solution of 1) recovering just the two seat covers and 2) modifying underneath the sofa to stop the problem happening again…. It shouldn’t be happening in the first place, it’s a manufacturing fault ! I asked the warranty company to put the claim on hold as I wanted to speak to SCS as I had concerns over the solutions and didn’t feel my consumer rights and their guarantee promise were being met. By recovering two seats there will be a difference in colour and condition of the rest of the sofa after two years and why should my sofa be modified underneath to meet standards a high quality brand should meet! So much for the 10 Year Guarantee, where you can sit back and relax, knowing that your ScS sofa and/or chair is covered against manufacturing defect ! Is this also a case of being mis sold ? as SCS clearly don’t care. I have emailed the company twice and sent a recorded letter to raise these concerns to try to come up with a suitable and fair solution that meets my consumer rights and meets there guarantee promise but have been ignored and have had no response what-so ever this started in December! My mother is now not using the recliner as she is worried the tear will get worse. I am now going to be perusing this matter further. Caring for an elderly sick mother I need to be investing the time into her and not chasing up a company who once they have your money don’t care about the quality of their products they are selling or the guarantee promises. My mum needs a sofa that she is confident will meet her needs! Please look at my profile pic and you will see some of the damage!”

Helpful Report

Posted 3 months ago

“Absolutely the worst in the history of customer service AVOID at all costs”

Helpful Report

Posted 3 months ago

“Can’t put minus stars for this company”

Helpful Report

Posted 3 months ago

“The question should be what went right. Have never in my 70 plus years experienced such diabolical customer service. Having said that I should explain there was absolutely no customer service. Hundreds in the phone queue, they do not respond to emails. Sent one computer generated response about their problems nothing about my order. Only response I got was from Steve Carson ceo.within minutes only to be informed he no longer works for them, lucky him. He referred me to someone else who totally ignored my emails and concerns. I have only listed my disgust at their customer service but could add the lies they spout about their delivery dates. Surely reviews should be primarily about their products and not the horrendous way they treat their customers. Like so many avoid at all costs shameless, charlatans”

Helpful Report

Posted 3 months ago

“Avoid!!! I ordered in September with the promise of delivery before Christmas. Now its January 2025 and its not due (estimated date) till February 2025. So now its after 28 days of the delivery date we are now getting a refund!”

Helpful Report

Posted 3 months ago

“Ordered 2 sofas. Paid in full. Waited 8 weeks for delivery, they turned up the wrong colour. I ordered dark grey and got white. Waited nearly 2 hours for customer service to answer the phone and she was rude. 12 weeks later the new sofas turned up again in white. Not the colour I ordered. We won’t be using scs again. Nearly 6 months and still haven’t got what I paid for. Terrible service and customer care. .”

Helpful Report

Posted 3 months ago

“Ordered settee and chair on 22nd may paid in full was told 14 weeks max after 14 weeks had text saying furniture was in distribution centre would have delivery date in couple of days gave my old furniture to charity shop and cleaned room ready heard nothing so rang for delivery slot was told it was clerical error what a joke, was told for months it was in container at docks on 29th November container with my furniture in was damaged and all contents scrapped and asked if I wanted it reordering it would only take 12 weeks as problems have been sorted so I said reorder it I would wait 12 weeks checked tracking and it says expected 28th February checked next day now says 22nd march that would make it 10 months if it come on that date it’s now 28th January emailed 3 times 5 weeks ago they’dont reply”

Helpful Report

Posted 3 months ago

“Everything. Ordered sofa in September said delivery would be 27th December then cancelled said 7th January, contacted me yesterday (6th) said further delay it will be in their distribution centre on 9th. Arranged delivery for next week 15th. I won't hold my breath. Never shopped there before never will again. They've got my money. If I could give this review no stars I would. You cannot speak to anyone directly, constantly told call wait is about 400 minutes finally called me back this morning. In the meantime still getting text messages saying delivery drivers on their way. Apparently texts generated before they were told there was a delay so I really didn't know what was happening. Poor and shoddy service. Cannot even phone the store you ordered from. One disappointed and extremely angry customer.”

Helpful Report

Posted 3 months ago

“Sofa was due in September, paid in full. October and November I was told it was delayed. December comes along and I get a call to say the sofa I ordered is no longer being made. Had to then wait a further week to get a refund sorted. Avoid this company at all costs.”

Helpful Report

Posted 3 months ago

“SCS main product is not sofas its DISSAPOINTMENT, Every step of the way. Can't imagine how this company remains in business. The catalogue of error reads like a horror story. The one star rating is a complete exaggeration”

Helpful Report

Posted 3 months ago

SCS is rated 1.5 based on 1,851 reviews