SCS Reviews

Name: SCS
Address: 45 49 Villiers Street, Sunderland
Rating: 1.46

1.5 Rating 1,856 Reviews

11 %

of reviewers recommend SCS

Company Reviews

Questions

Metrics

1.5

Based on 1,856 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0800 731 0048

Email:

scsonline@scs.co.uk

Location:

45 49 Villiers Street
Sunderland
SR1 1HA

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Anonymous

172

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Refuse to refund after delivery has been put back twice. It’s now nearly 3 months since we placed our order for a corner sofa. Not happy , customer service so rude too !”

Helpful Report

Posted 4 years ago

“My experience with ScS was the most stressful, antagonising, and frustrating time of my life. I have had lots of experience with purchasing domestic items and occasionally, when things unfortunately were wrong, the companies, in general, strived to correct the problems and life carried on. Not so, with ScS, for myself. My issue was a faulty carpet. I had all the same problems as anyone else has written with, contact, phone-back, promises of dates, etc. ScS agreed to replace the carpet after six months of repeated contact instigated by myself, and when it finally arrived with the fitter, it had the exact same fault. I decided enough was enough and went the path of Small Claims Court to get a refund. They ignored all the relevant official letters until a County Court Judgment was served on them, after which, they repaid me. I dont believe that I would have got that result without resorting to the courts. It is a very easy process, and any costs can be claimed at same time. I believe that I should not commit any liable acts against ScS by down-voicing their operation, but if this review helps just one poor pending ScS customer to rethink their purchase then I will be happy.”

Helpful Report

Posted 4 years ago

“Sofa was damaged on delivery. 5 weeks before it was collected. Still no refund after sofas were collected 12 days ago. No communication and impossible to get through by phone. Online contact form doesn't work as it doesn't recognise my post code even though they delivered there. Appalling customer service... In fact there isn't any.”

Helpful Report

Posted 4 years ago

“Custo.er service very rude. Wont repair anything.”

Helpful Report

Posted 4 years ago

“I ordered a chair and two seater couch, they were delivered on 5th Oct. After the delivery i notice a bit ofdamage on the chair. To say that SCS are impossible to contact on this matter is an understatement, i have sent numerous emails, with pictures of the damage, but had no response what so ever. My last email stated that i am refusing to pay for the item, and that i want them to senda van to take the items away. I am completely at my wits end with this company. I am now going to have to contact the ombudsman to try and resolve this issue. I sure wont be recommending scs to any of my family and friends,. Absolutely disgusting way to treat customers!!!”

Helpful Report

Posted 4 years ago

“Ordered 2 sofas and a carpet on the 17 th of July paid in full was told upto 12 weeks got near to date and hadn’t heard anything so called into the store to be told then it would be end of October now in November and had lots more dates and promises and still have no clue apart from them trying to get me to have my carpet fitting weeks before my sofas might come All stress No calls or emails or text to inform you what’s going on you have to find out yourself hours and hours to find out things Most companies have tracking in place these don’t haven’t go a clue where my sofas are Sales people are not bothered once they have your money Avoid avoid avoid avoid 6 months of stress and hassle and call after call and still no further ahead I want my money back please scs so I can buy elsewhere”

Helpful Report

Posted 4 years ago

“Ordered a small unit 3 weeks prior due for delivery Jan got my other furniture else where and turns out no room for unit tried to cancel told no, no cancellation policy no one mentioned that!! Wrote to head office yes cancel it for 25 % of cost 89 pounds!! Shocking, just going ahead with order 69pounds delivery even more disgusting wish I had been warned I wouldn't have went into shop so beware there not very good conditions!! Gosh dont have order yet whats ahead.”

Helpful Report

Posted 4 years ago

“6 weeks ago I had a stair carpet fitted by your recommended carpet fitter, I have a disabled son who is two to one care, the carpet is unsafe coming away at stairs have tried to speak to a manager tried to get someone to call me back, absolutely shocking aftersales no care no empathy I have had another carpet fitter out who has checked it he was absolutely shocked and says the whole thing needs replacing, I am absolutely disgusted with Scs leaving me in this predicament”

Helpful Report

Posted 4 years ago

“On 6th Oct I bought a carpet and was told it would be fitted on 15th,after leaving the store I bought 2 couches to be delivered 18th, however when I got home I received a call saying now the carpet will be fitted on 5th November,so now I have 2 couches to move out the room for fitting,I'm 62 and not a spring chicken anymore,so I waited then today 3rd November I got a call saying it won't be fitted till the 11th now,I find once they have your money they don't care at all,their salesmen are liars just to get a sale and customer service don't give a toss,save yourself time and money and shop elsewhere.”

Helpful Report

Posted 4 years ago

“Shocking at how poor the service is from SCS. I appreciate that we are in a new world and things can take s little more time, however we ordered 2 sofa's and paid in full in July, we have now had 3 delivery dates cancelled and still have no idea when we will be getting our sofa's. When the first delivery date was set on the day of sale, and that date arrived and passed, we contacted SCS who apologised and gave us a new delivery date. We accepted the new date and understand that with Covid it can be difficult to meet dates, however the second date came and passed, still no furniture, then a third date set by SCS came and passed, now they have not even given a proposed date, and have just said they will be in contact when they have them in stock, but could not be sure it would be this year! Horrendous... steer well clear of scs!!”

Helpful Report

Posted 4 years ago

“Wrong carpet sent twice. Ordered grey they sent cream both times. Service is appalling. Had to get money back and order elsewhere. Would never use again. No tel numbers direct to store, after sales service is the worst experience I have ever had. Still waiting for a manager to get back to me a week later. Disgusting service.”

Helpful Report

Posted 4 years ago

“Will never use again! Whilst the sales guys were friendly, they didn’t give me any paperwork when I purchased in store, when I got home I checked the email confirmation and realised 1 of the sofas were missing on the order? Instead they had added insurance and cleaning products to the same value! I attempted to cancel but another manager called me back and managed to save the sale after amending my order and free delivery charge, although told 9 weeks and it’s now 10 weeks with still no sign? Avoid Cambridge branch especially!”

Helpful Report

Posted 4 years ago

“Ordered a sofa in July which is delayed due to a foam supply problem. This I understand these things can happen. However communication is garbage, we have been lied to and had little or no communication as to where our sofa is. Also trying to speak to someone on the phone at the store we ordered from is like getting blood from a stone. Don't bother ordering.”

Helpful Report

Posted 4 years ago

“I ordered and paid for my suite the first week in August - £1100. It was supposed to be delivered in the first week of October. When I called on 7th to chase them, they said it would be 21st - no apology, no explanation. A few days before the 21st I got two text messages saying they'd be in touch about a delivery time within a few days. Guess what? Nothing. I have called them again and now been told there's a foam availability problem, but I still haven't got a clue where my sofas are or when I'll get them. I understand that there's a global pandemic, but this company's lack of communication and misinformation is dreadful. Let's hope I have them for Christmas and they're what I'm hoping. Currently on garden furniture as we moved house. Not good enough!”

Helpful Report

Posted 4 years ago

“I paid £4,800 cash for a lazy boy electric 2 seater reclining sofa & 2 electric reclining chairs, that was on the 22-08-2020 and was given a delivery date of 30-10-2020, waited for a phone call to say what time it would be delivered only to be told it would be delivered on the 19- 11-2020, but we shall wait and see,”

Helpful Report

Posted 4 years ago

“Hi I am now really very unhappy, got a 2 & 3 seater sofa on the 21/9/20 but they had different feet, wrong ones on the 3 seater. Have been to shop twice, called and reviewed on here and was told I would get feet plus the option to have them fitted with in the last 2 weeks. Received parcel yesterday left with a neighbour. It only contains 1 foot that does not really match the others. Not really sure how this resolves my problem. I am now very very annoyed at SCS’s total incompetence.”

Helpful Report

Posted 4 years ago

“I wish I had read these reviews before ordering a 2 and 3 seater sofa! I paid £500 on day of order in Aug my goods were meant to come 10 October that date got put back to 26th October!! I got a text to say my delivery was due 28th Oct so I rang to pay the balance of £678 the next day I got a text to say delivery won’t be going ahead and they don’t know when I will get my sofas!! They say there is supposed to be a foam shortage! I’m absolutely fuming I will never use Scs again”

Helpful Report

Posted 4 years ago

“Ordered 2 sofas and paid £300 deposit on the 30th of June with the balance due 72 hours before delivery. I was told the delivery would be on 10th of October so I went to the shop and paid the £700 balance on 5th of October. I got a text 2 days later on the Wednesday at 6:30pm to say there was a delay with my order and could not deliver on the 10th of October it is now the 30th of October and still no delivery date customer service is very bad and no one Returns calls. And no one seems to care that we have been sitting on garden chairs for a month now”

Helpful Report

Posted 4 years ago

“Deliver ridiculous. Payment laborious. Why???”

Helpful Report

Posted 4 years ago

“Went SCS on 28-06-2020, ordered 2 seater & 3 seater sofas & stair carpet. Carpet fitted within a month , great. Thought we would get new carpet for living room to go with new sofas, went back to store to be told our new sofas were being delivered to them on 09-10-20, said they could get new carpet fitted in time for our new suites. New carpet fitted, great. Old sofas sold & away. Phoned to see when they were going to be delivered, ********GET THIS 04-01-2021******** another 3 months, disgusted doesn't even come close to how we feel. Totally let us down, Deckchairs for christmas ref- SO111-4427377”

Helpful Report

Posted 4 years ago

SCS is rated 1.5 based on 1,856 reviews