Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,034 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

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Secret Linen Store 1 star review on 24th June 2025

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and items”

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Posted 4 years ago

“Lovely curtains”

Secret Linen Store 5 star review on 7th January 2021

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Posted 4 years ago

“Good communication. Prompt delivery”

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Posted 4 years ago

“Very happy with my purchase ! Pillow cases and throw were exactly as described and came beautifully packaged and very quickly I might add!”

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Posted 4 years ago

“I’ve used linen bedding from a few other companies over the years and I’ve been hugely disappointed . Though cozy and soft they’ve been thin, shapeless and developed holes in no time at all which is absolutely gutting since linen bedding is not cheap! Secret Linen linen bedding blows all those other brands out the water, so thick and luxurious and best fit yet. I know that this bedding is going to last longer than the old bedding (now cleaning cloths). I also have the cotton/linen mix bedding for my daughter’s bed which is gorgeous, insanely cwts-y and, again, so thick and well fitting. From now on, I won’t go anywhere else for bedding. My only complaint is the plastic packaging the bedding arrives in and that staples are used in the fold of the paper delivery bag that I’ve snagged my finger on - twice! Otherwise, a solid FIVE stars from me.”

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Posted 4 years ago

“Great customer service, lovely product! Thank you!”

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Posted 4 years ago

“I purchased a linen duvet cover and some pillow cases. The linen is super comfy and great quality. I will be purchasing more in the future.”

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Posted 4 years ago

“Order took a little longer to arrive because of problems due to the Pandemic, which was no fault of of Secret Linen Store and the sales team were very, very helpful when I phoned to enquire. They kept me informed with what was happening and as soon as the product came in it was sent out on a next day delivery. It was a Christmas present and my sister is delighted with her new duvet. She says it is cosy and warm. Would recommend this company highly.”

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Posted 4 years ago

“Great service, beautiful quality”

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Posted 4 years ago

“Great website, speedy delivery and beautiful products”

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Posted 4 years ago

“Delivery was prompt and product was well wrapped and presented. The bed linen was bought as a Christmas gift for my son whom I wasn’t able to see so I will let you know how it was received when I am eventually able to hand it to them !”

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Posted 4 years ago

“Best bed linen I've ever bought ! Definitely will buy more Thank you”

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Posted 4 years ago

“Love it - thank you Secret Linen Store!”

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Posted 4 years ago

“A wonderful treat!”

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Posted 4 years ago

“You were recommended to me by a girlfriend who said great things about you.. I love my linen, and especially the colour! Thank you”

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Posted 4 years ago

“Products met high expectations and service was prompt. Nicely packaged too so would also make excellent gifts. Updating bedlinen can feel like a guilty pleasure but I can see these will last for many years.”

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Posted 4 years ago

“Ordering via Secret Linen Store's web site I had questions about size. I phoned them and they answered my inquiries clearly. Unfortunately the bigger emperor size fitted under sheet not available. The rest came fast so I was still able to use the duvet covers and pillow cases as a Christmas Present.”

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Posted 4 years ago

“I Love your company . Your service is fast and reliable . The quality of your bed linen and curtains is amazing and very durable but still feels luxurious. . We just Love it . I have bought your linen for my sons flat and two lots of bedding for two bedrooms at home . I am working my way way round the house replacing all bed linen . Keep up the excellent work”

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Posted 4 years ago

“Wonderful caring customer service. Gorgeous products!”

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Posted 4 years ago

“Beautiful selection of excellent quality bedding. I am a serial repeat customer!”

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Posted 4 years ago

Secret Linen Store is rated 4.9 based on 8,034 reviews