Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,035 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,035 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

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Secret Linen Store 1 star review on 24th June 2025

131

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great!”

Helpful Report

Posted 6 years ago

“Arrived in time. Good quality. Look forward to using it.”

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Posted 6 years ago

“Ordering was simple and delivery quick and there were no questions asked when I changed my mind about the colour it was changed immediately I returned the original”

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Posted 6 years ago

“Very pleased with my beautiful linen curtains.”

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Posted 6 years ago

“Fast service. Lovely packaging.”

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Posted 6 years ago

“Loved our new bedding and in this hot weather its been great offering a little covering but cool at the same time X”

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Posted 6 years ago

“Great, lovely colour and quality. Have not washed yet. Only comment pillow cases need to tuck under pillow as longer than standard pillow.”

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Posted 6 years ago

“Very pleased with the linen sheets, pillows cases and duvet cover. Just the job for hot summer’s nights.”

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Posted 6 years ago

“Beautifully packaged and presented. I love the dress instructions with it. The only thing I had hope for was that I had hope the pillowcases were Oxford and not housewife.”

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Posted 6 years ago

“I have bought quite a few items however very unhappy with the 600 thread count fitted sheet. After a few months it has little thread balls all over. Have never experienced this before as most of my linen is 600 up”

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Posted 6 years ago

“I purchased a Black & Natural Linen Stripe Duvet Duvet and matching pillowcases and the process was extremely easy. I was delighted when they arrived the next day, beautifully packed and presented. The only disappointment I had was when inspecting all the items, they seemed to have been to have been sewn with one side inside out as one side of the material shows darker than the other. I would have preferred both sides to look the same. Sadly I hadn't noticed this to be the case in the photo on the website. This had a little dampening effect on my pleasure of receiving the products. Otherwise, I cannot fault the company who seem to be very efficient selling lots of lovely products.”

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Posted 7 years ago

“Charming helpful staff; twill duvet cover has a lovely soft rose colour; ironing absolutely essential, otherwise, sadly, it looks like a rag without substance.”

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Posted 8 years ago

“They resolved my problem with an initial order very quickly & with extreme politeness. The quality of all products is superb, and I will now be recommending them & using them again.”

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Posted 8 years ago

“Quick delivery. Excellent customer service. Had a problem with Duvet Cover, swiftly replaced and faulty item picked up.”

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Posted 8 years ago

“Beautiful linen, great packaging, quick delivery”

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Posted 8 years ago

“Beautifully packed linen. Very good quality and lovely to use”

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Posted 8 years ago

“Lovely, high quality, nice colour bedspread.”

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Posted 8 years ago

“quick service, beautiful packaging”

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Posted 8 years ago

“Good quality sheets, beautifully packaged and shipped promptly. However, they don't fit particularly well on mattresses that aren't really deep, which is a pity.”

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Posted 8 years ago

“Ordered some bedsheets but they weren't quite the colour I wanted. An exchange was quickly organised and sent out, but again, not the right colour. Pictures online are a little misleading, but it was no problem to get a refund. Very very friendly service.”

Helpful Report

Posted 8 years ago

Secret Linen Store is rated 4.9 based on 8,035 reviews