Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,035 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,035 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

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Secret Linen Store 1 star review on 24th June 2025

131

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought 3 Egyptian cotton square pillowcases. The quality is lovely and the price paid for these extremely reasonable. My only gripe is that they are horrible to iron, you have to have them almost wet to get the creases out. Having said that I would buy them again because I think they are great value for money.”

Helpful Report

Posted 9 years ago

“Beautiful soft quality bedding. My only gripe is that it creases very easily so doesn't stay crisp for very long - more of a soft slumbery look”

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Posted 9 years ago

“Lovely duvet cover, denim colour is perfect for my son. Fabric is a little heavier than I was expecting. Overseas delivery was quick and everything came beautifully wrapped.”

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Posted 9 years ago

“Still decorating bedroom so not used the bedlinen yet but really nice. My only concern is that it's going to crease badly”

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Posted 9 years ago

“Beautifully packaged and presented and good value nice product - thank you!”

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Posted 9 years ago

“Fast delivery, and quick response when needed to exchange an item. Good quality products and designs.”

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Posted 9 years ago

“A shame all the bed linen is blue and grey . I bought a valence which I had to shorten , I thought it would fit a standard double . I love the look of your bad linen but nothing will go in my bedroom which has very nice new linen curtains that are natural linen colour with green voltage and subtle red poppies. . I don't think any of your bed linen will be suitable which is a real shame . Any ideas . Best wishes Rosie Birkinshaw”

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Posted 9 years ago

“fast postage and item as described and good quality. packaging wasn't the most professional looking - but i'm all for recycling! very happy overall”

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Posted 9 years ago

“Correct items were received in good time. Seem to be good quality.”

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Posted 10 years ago

“Good quality and wash well”

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Posted 10 years ago

“Great service - sample arrived quickly so I could make a decision on colours etc. Duvet covers look pretty and seem good value.”

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Posted 10 years ago

“Lovely product delivered safely in good time”

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Posted 10 years ago

“The bedding is well made,and washes well. It is also an attractive colour and nice to sleep in.”

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Posted 10 years ago

“Service, packing and delivery was amazing. The product itself, lovely and super soft (denim cotton duvet). Would have given 5 stars, however it has started to bobble after only 2 washes. Not putting us off, but just would have liked to have washed it a few more times before it went like this in places! We've still recommended your company to others though :-). Zoe Adeline”

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Posted 10 years ago

Hi Zoe, I'm going to e-mail you now about this. Best regards Molly

Posted 10 years ago

“Too big for xl quilt”

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Posted 10 years ago

Hi Shaun, I will be in touch directly with you regarding this now. Best Regards, Molly

Posted 10 years ago

“Easy to order, beautifully packaged and lovely to slumber in !”

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Posted 10 years ago

“Delivery service was poor - the courier informed us that we would have to go and pick the parcel up from their depot (a 40 minute drive away as it's on the other side of the city) - getting this information cost me £4 in phone calls as there was no other way to contact the courier. However, the quality of the bedding is amazing, feels so soft and I get such a comfortable nights sleep; although I have noticed piles have started to build up a little bit on the pillows where we sleep on (the only reasons I won't give a very good star rating). Despite this, would definitely recommend!”

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Posted 10 years ago

Secret Linen Store is rated 4.9 based on 8,035 reviews