Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,034 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

Write Your review

Tell us how Secret Linen Store made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Secret Linen Store 1 star review on 24th June 2025

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A pleasure from start to finish, product arrived very quickly, and beautifully packaged, I originally ordered in the blush pink, but decided to swap for white, the returns process was very simple, the quality of the Linen was fantastic, a very happy customer and I will be back for more soon!”

Helpful Report

Posted 6 years ago

“Order arrived quickly, nicely packaged. Unfortunately, the measurements weren't quite right for my king size bed so I had to return the item which was simple to do and I was refunded quickly. No complaints!”

Helpful Report

Posted 6 years ago

“Absolutely love our pebble grey linen bed set looks gorgeous and we sleep so well in it - arrived quickly- generous size - washed fine - recommend”

Helpful Report

Posted 6 years ago

“Great service and products are fabulous Lovely quality and design Weill definitely use this company again”

Helpful Report

Posted 6 years ago

“I love the inspired designs, the colours and the quality of the fabrics. I also love the way the parcel comes wrapped and with a teabag treat in it too. The service is always prompt and I just wish I could afford to change my bed linen every year.”

Helpful Report

Posted 6 years ago

“Beautiful quality products at competitive prices.”

Helpful Report

Posted 6 years ago

“Easy to navigate the site, delivery on time”

Helpful Report

Posted 6 years ago

“arrived really quickly and absolutely lovely bedding”

Helpful Report

Posted 6 years ago

“Love this linens!”

Helpful Report

Posted 6 years ago

“Great quality products. Thank you”

Helpful Report

Posted 6 years ago

“I am delighted with my purchase, and will be using the Secret Linen Store again.”

Helpful Report

Posted 6 years ago

“Best linen I’ve come across. Thank you.”

Helpful Report

Posted 6 years ago

“Beautiful quality,excellent customer service,and quick returns,all you could want from a great company.”

Helpful Report

Posted 6 years ago

“I do love them. They needed a good wash before use as they smelt a bit like the dye and were very dusty. Caused a lot of fluff around the room. Currently On the second wash since starting to use them so I’m hoping it will die down a little.”

Helpful Report

Posted 6 years ago

“Very efficient service. Colour of duvet cover (teal) not same as shown on website but nice anyway”

Helpful Report

Posted 6 years ago

“The duvet set is so soft...exactly the coastal/ hamptons look i wanted.. 100% soft cotton...will definately shop again with secret linen”

Helpful Report

Posted 6 years ago

“We bought one set of pure white 100% linen on a friend’s recommendation and loved it so much we’ve bought second set. Love it.”

Helpful Report

Posted 6 years ago

“Good fast service”

Helpful Report

Posted 6 years ago

“The great customer service combined with the high quality product makes this store one of the best. Really wish I worked in social media and qualified for some #gifted products. But well worth the money and recommend to anyone to check the store out, and ask questions as they seem more than happy to help out.”

Helpful Report

Posted 6 years ago

“Oh my bloody good god, I love it so much! I’m a new convert to linen bedding and I’m never going back. I enjoyed the 20% Black Friday discount and (because I’m a cheapskate) I will defo be buying more bedding when there’s another 20% discount offer on.”

Helpful Report

Posted 6 years ago

Secret Linen Store is rated 4.9 based on 8,034 reviews