Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,034 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

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Secret Linen Store 1 star review on 24th June 2025

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful quality, wonderfully packaged.”

Helpful Report

Posted 6 years ago

“I ordered a set of Linen base and under sheets, pillows, as well as pillow slips, I understood they had a little wait on them due to being made to order, and was extremely happy after a week or so to receive my order. Excellent quality, super soft to touch, and packed with extreme care, love and patience. I am extremely happy to have ordered from The Secret Linen Store, and have no hesitation in ordering again, service and the package was A+++”

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Posted 6 years ago

“Lovely bedding, well made and quality fabric.”

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Posted 6 years ago

“I love your products; the fitted sheets are roomy with plenty of fabric to tuck in. Everything I have bought washes well and the range of colours is wonderful. Picture of bedding on our boat.”

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Posted 6 years ago

“Great product. Absolutely love my new bedding. Washes and drys really well and so nice not to have to iron it!”

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Posted 6 years ago

“Lovely products which are great quality, delivery is fast and I can collect from a local shop if I’m not going to be at home. I love going to bed 😊”

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Posted 6 years ago

“Thank you, bed looks stylish and is very comfy”

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Posted 6 years ago

“Good service,packaging of bedding very appealing even arrived with ginger and liquorice tea bag.”

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Posted 6 years ago

“LOVE LOVE LOVE YOUR LINEN. Will be buying some more any time soon.”

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Posted 6 years ago

“Hi, I am glad of this opportunity to comment. The bedding, rose linen sheets pillow cases and super king duvet cover. The colour is great. I find the texture very rough and uncomfortable almost unpleasant. The duvet cover is over sized and therefore the duvet slides in it when I turn over. The crinkle in the sheet is ironed flat by my body which means that I am then lying on creases of excess sheet. Over all I am afraid that I am let down.”

Helpful Report

Posted 6 years ago

Hello Annie Thank you so much for taking the time to review your order with us here at the Secret Linen Store. We are so very sorry that the Vintage Rose Linen is not what shining its best light, please forgive us. I will be in touch with you today and we can chat this through and get this sorted for you. Kind and Comfy Regards Jodie

Posted 6 years ago

“Great communication. Many thanks.”

Helpful Report

Posted 6 years ago

“Good quality and love the duvet cover designs, very good service and nicely packaged- very pleased Jackie H”

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Posted 6 years ago

“Absolutely LOVE your linen. I think I want to live in my bed! Love that you are so environmentally friendly with your packaging and the great idea for making a pillow case into a dress for kids. All brilliant.”

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Posted 6 years ago

“Best Bedding Ever 🤩”

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Posted 6 years ago

“Very pleased with duvet and cover. So soft and cosy. Purchased emporer size for super-king bed. No more gaps and perfect weight.”

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Posted 6 years ago

“The most beautiful softest linen I own. Stunning choice of colours and the packaging it comes in is devine. So so happy.”

Helpful Report

Posted 6 years ago

“Very happy with my purchase from Secret Linen Store. It was great having the option for next day delivery unlike most other companies. Fantastic customer service when I made a mistake with the order - Jodie, the staff member who helped me, was very kind. Thank you - I will definitely be shopping with you again!”

Helpful Report

Posted 6 years ago

“Beautiful, soft and comfortable bedding. Easy order process with fantastic customer service.”

Helpful Report

Posted 6 years ago

“Loved the product, loved the service, loved the packaging. No complaints whatsoever.”

Helpful Report

Posted 6 years ago

“Super fast delivery. I bought linen pillowcases for the look and colours I found on the site... I've never slept on soft linen before. I'll never go back! It's like sleeping on a cloud”

Helpful Report

Posted 6 years ago

Secret Linen Store is rated 4.9 based on 8,034 reviews