Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,034 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

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Secret Linen Store 1 star review on 24th June 2025

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great quality”

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Posted 6 years ago

“Could not ask for more!”

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Posted 6 years ago

“Quick delivery and wonderfully presented almost too good to undo!”

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Posted 6 years ago

“excellent product , good quality, nice packaging and prompt service”

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Posted 6 years ago

“I bought the pillowcases for my son and he was absolutely delighted with them and very impressed with your lovely company. He even sent me a photograph of how the items were presented and said he would definitely be using your company in future. Thankyou and congratulations on reaching your 6th anniversary !”

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Posted 6 years ago

“Lovely products. Very efficient ordering and delivery service.”

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Posted 6 years ago

“Very pleased with the Linen. It has a nice feel to it . Washes well and looks good. Timely delivery.”

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Posted 6 years ago

“A short review”

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Posted 6 years ago

“The actual linen is lovely and I like the colour but after first wash it was quite bobbly. Also, I ordered king size and it is definitely bigger than a king so it hangs a little too much on the sides.”

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Posted 6 years ago

Good Morning Deborah Thank you so much for taking the time to review your latest order with us here at Secret Linen Store. We are so very sorry to hear that the King Duvet Cover is a little on the large side, please forgive us. We will be in touch with you today to get this all sorted for you. Please do let me know if i can be of any more help. Kind and Comfy Regards Jodie

Posted 6 years ago

“Wonderful products;speedy delivery.”

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Posted 6 years ago

“Having linen bedding takes going to bed to a whole other level! I absolutely adore them and the linen curtains ... thank you so much!”

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Posted 6 years ago

“Great service, fast delivery and lovely quality. Personalised note with the delivery...it's the little things that make the difference. Thanks gals!”

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Posted 6 years ago

“The Secret Linen Store products are exceptional. Beautiful to sleep in. Cosy in Winter! Totally impressed with the linen curtains also. Straight out of the packaging to hanging in 5 minutes and looking gorgeous. Will definitely be back for more. No hesitation in recommending ++++ Ann”

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Posted 6 years ago

“Service is excellent”

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Posted 6 years ago

“Beautifully soft yet crisp looking, the white striped duvet cover & matching pillowcases look stunning. I run a luxury Airbnb property so demand a lot from my linens. Washes & irons beautifully & fairly priced too. Will be buying more!”

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Posted 6 years ago

“Excellent towels ordered on the phone with a really nice girl ,arrived on time and well packed ,including a night time tea bag ! Bliss Would highly recommend this company .”

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Posted 6 years ago

“I think their customer service is brilliant and the whole experience was a delight.”

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Posted 6 years ago

“Easy to order online, really fast delivery and a quality product- thank you”

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Posted 6 years ago

“First off let me say that this is the fluffiest comforter that I've ever laid hands-on, let alone had the luxury of sleeping under. And the craftsmanship is A+. I'm going to be really honest here, I've never slept in linen sheets before, and didn't know what to expect. Linen sheets are pretty much all the rage right now and I wanted to give them a try. I searched high and low for a store that had a truly oversized king comforter and was pleasantly surprised to find an Emperor size here at Secret Linen. My biggest pet peeve is that king size comforters have never changed in size yet our mattresses get thicker and thicker... now a king-size comforter barely covers the actual mattress. The emperor was the perfect solution! I was really worried when I opened my package and I felt the texture of the linen. I've been sleeping on bamboo sheets and was used to a slipper soft heavyweight sheet... this was not that. It was very textured and a little rough. I threw my bedding into the dryer with a sheet and a wet towel to create steam, took them out after a few minutes, and made my bed. When I climbed in I instantly fell in love! I LOVE the texture! It feels so good ! I love to rub my feet and legs against my sheets and feel the linen against my skin like little cricket legs. I usually sleep hot and was regulated throughout the night. I'm so glad that I took the plunge and did this. I feel so fancy knowing that each piece was hand made and hand-dyed. I do have to say that there aren't any attachments on the inside of the duvet cover or loops on the comforter. I sewed heavy-duty snaps into the corners of the duvet cover and on the comforter and that worked like a charm... even better than loops and a ribbon. **HINT HINT FOR YOUR NEXT PRODUCT RELEASE** ;)”

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Posted 6 years ago

“Items arrived very swiftly. Unfortunately I ordered the wrong size duvet cover but the returns process was so quick and simple - I had a replacement duvet cover very quickly and a refund. Very impressed.”

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Posted 6 years ago

Secret Linen Store is rated 4.9 based on 8,034 reviews