Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,034 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

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Secret Linen Store 1 star review on 24th June 2025

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good quality superking pillows even though I buy the cheap ones! At least as far as pillows are concerned, they are my go-to place. I think the website is a bit confusing and not the most logical especially for those with slow rural internet. Investing in a geek to tweak and update would be a wise invetment”

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Posted 6 years ago

“Just love this linen So light and soft and very sleep inducing”

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Posted 6 years ago

“Overall it has been a good experience and I’m really happy with my cushions and loving the feel of the linen bedding but the amount of fluff/fibres that have come off the duvet cover and pillow cases is quite astounding! And I don’t like the way my duvet is now covered in navy fibres and At first I was constantly having to vacuum the bedroom and my eyes were itching. I did wonder if it advised to wash them before first use which might have reduced the problem”

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Posted 6 years ago

“My bed linens were more beautiful than expected and they are so delicious on my skin! Love them so much!”

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Posted 6 years ago

“Good products but 2 weeks is a long time to wait”

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Posted 6 years ago

“Great service and the down pillows are fantastic!”

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Posted 6 years ago

“Very pleased with my order, really good quality and they arrived in no time.”

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Posted 6 years ago

“Wow, these guys have a TOP quality offering. Stylish and cool and COMFORTABLE. The sheets, bedding, throws and pillows are fabulous. And when we got out order wrong it was sorted immediately and they try...We are going to try their towels next !!”

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Posted 6 years ago

“Beautiful product, handsomely packed and delivered in good time. Everyone who has enjoyed a stay in our guest bedroom has raved about the tactile luxury of the bedding and the quality of their night's sleep. You are a credit to your trade.”

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Posted 6 years ago

“Great service when I needed to exchange a sheet. Wet friendly with the personal touch. My bed linen is lovely and cosy and great quality. Will definitely purchase again”

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Posted 6 years ago

“So lovely to sleep under the linen bedding. Only one set so what happens on laundry week?”

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Posted 6 years ago

“Excellent product and prompt delivery.”

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Posted 6 years ago

“Incredibly disappointed with horrible, cheap feel of bed linen.....sent it straight back.....”

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Posted 6 years ago

Hello Georgia Thank you so much for taking the time to review your recent order with. We are so very sorry to hear that the Luxury Antique White was not quite what you were looking for, please forgive us. We received your returning parcel back and refunded the pennies for you, we are so very sorry once again. Please do let me know if i can be of any more help. Kind and Comfy Regards Jodie

Posted 6 years ago

“Absolutely love my new linen bedding, super soft - it looks amazing”

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Posted 6 years ago

“A painless experience. The high quality of service matches the high quality of the products”

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Posted 6 years ago

“Highly recommended. The linen bed sheets and pillows are fantastically soft and comfortable - the best I have bought so far - and at a great price. Postage is super fast and I loved the extra touches - from the packaging down to the included extra touches. (Wonderfully on brand!) I'll be back for more for sure.”

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Posted 6 years ago

“Fantastic quality and beautiful tones”

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Posted 6 years ago

“Lovely curtains fair price good service!”

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Posted 6 years ago

“Lovely bedding and great service!”

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Posted 6 years ago

“Great products!”

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Posted 6 years ago

Secret Linen Store is rated 4.9 based on 8,034 reviews