Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,034 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

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Secret Linen Store 1 star review on 24th June 2025

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great quality linen pillow cases! Love them. Wish they didn’t come in plastic though :)”

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Posted 6 years ago

“The delivery was prompt and the duvet cover and pillow case are lovely and soft and are of excellent quality. Very pleased with my purchase.”

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Posted 6 years ago

“A really wonderful company. Very helpful over the telephone and excellent quick delivery service. Love the lightweight soft feel of my Natural linen sheets. Now deciding which colour to order next!”

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Posted 6 years ago

“Bought the poplin in aubergine. Love it! Feels so lovely to sleep on and easy to iron (if you feel the need!). Only problem is - I need to buy another set now!”

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Posted 6 years ago

“I received a Secret Linen Store catalogue in the post and was immediately taken with the look and messaging of the brand. We were in need of some new bed linen so I decided to put in an order. The whole process was so her-friendly. The linen is sublime. We couldn't be more pleased and I know I will be ordering from Secret Linen Store again.”

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Posted 6 years ago

“Three separate orders, all of which arrived in good time and exactly as ordered. Great service.”

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Posted 6 years ago

“I love this linen bedding so much. I would buy more if I could but, having much reduced earnings in the current crisis, will have to wait. It is a joy, in a world which currently looks pretty bleak, to sleep so well in such quality bedding”

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Posted 6 years ago

“Love the packaging, love the smell of the linen on unpacking it. Slept in my recent purchase last night and it was heavenly! Duck Egg linen cover, it’s my 3rd from you and it’s just gorgeous.”

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Posted 6 years ago

“Excellent I have reordered”

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Posted 6 years ago

“Great quality feel to the linen with excellent customer service and delivery”

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Posted 6 years ago

“An excellent and professional company, with exquisite products and easy ordering process combined with a really quick delivery service.”

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Posted 6 years ago

“I found you by accident but am so glad I did, I loved reading about your story, your customer service is just wonderful and I will definitely buy from you again - thank you!”

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Posted 6 years ago

“Have now purchased from Secret Linen on a couple of occasions and have been very satisfied with both the service and quality of the products”

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Posted 6 years ago

“Absolutely love my new bed linen set”

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Posted 6 years ago

“Absolutely love these sheets ❤️ they wash beautifully and getting into them each night is a treat. One tiny thing, maybe the pillow flap could be a little bit longer, I need to keep pushing back in my pillows because they pop out. Other than that I adore them.”

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Posted 6 years ago

“Love it! You can see and feel the quality of the linen and the colour is beautiful. Also loved the packaging - the whole thing just feels very special.”

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Posted 6 years ago

“Beautiful bedlinen, packaging and service. Can't fault it. Thank you.”

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Posted 6 years ago

“Very good service on a personal level. Would be good if there was a facility for sending a gift message.”

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Posted 6 years ago

“Linen bedding is wonderful......we dont want to go back to cotton now. The secret linen store is fantastic, delivery was prompt and items were beautifully packaged.I can't fault service.”

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Posted 6 years ago

“Excellent quality as always, lovely deep fitted sheets that fit perfectly”

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Posted 6 years ago

Secret Linen Store is rated 4.9 based on 8,034 reviews