Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,034 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

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Secret Linen Store 1 star review on 24th June 2025

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent quality bed linen but awful colour choice all so drab.”

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Posted 6 years ago

“I often order bedding from Secret Linen and highly recommend them. The quality is high and the customer service is excellent.”

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Posted 6 years ago

“Love the quality of the things we purchased , especially the waffle throw it is just so nice and my daughter loves it. So please I find this site and would highly recommend”

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Posted 6 years ago

“Absolutely love our new Bed linen, such good quality, washes really well and feels super soft. Speedy delivery and wonderfully packaged. Can highly recommend 5*.”

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Posted 6 years ago

“An absolute dream thank you so much perfect!!!”

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Posted 6 years ago

“Thank you. Orders always dealt with really quickly. Great communication and love my bonus tea pig!”

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Posted 6 years ago

“An easy to navigate site, clear presentation of products and all-round good shopping experience together with prompt delivery.”

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Posted 6 years ago

“I purchased some 100% linen in natural colour. It arrived quicker then expected,beautifully packaged, with some personal touch to it. It washed well.We're so pleased that I'm on my way to order more. Thank you Molly and Harriet.”

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Posted 6 years ago

“The quality of the bed linen is really lovely and the delivery and return arrangements are excellent.The staff are also extremely helpful - Jodie has been fantastic - and the website is easy to use and again very helpful.I will certainly use again.”

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Posted 6 years ago

“Sadly I was very disappointed with the pure linen duvet cover I bought for my daughter’s birthday. It’s rough and scratchy despite several washes. Not what was promised at all and with a big price tag.”

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Posted 6 years ago

Hello Sheryl We hope that you are having a lovely day so far, thank you so much for taking the time to review your recent order with us. We are so very sorry to hear that the linen is not feeling the way it should - 100% linen will get softer the more this is used and washed and you will not want to leave. We will be in touch with you to chat through this further with you. Kind and Comfy Regards Jodie

Posted 6 years ago

“Very expensive for what's turned out to be something I'll probably have to alter myself.”

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Posted 6 years ago

Hello Carol We hope that you are having a lovely day so far! Oh no we are so very sorry to hear that the Blush Pink Duvet Cover is too big, please forgive us. We will be in touch to get this sorted for you. Please do let me know if i can be of any more help. Kind and Comfy Regards Jodie

Posted 6 years ago

“Post and package arrived in time. Lovely packaging nice design. Good quality pillowcase that wash well and keep the desired colour.”

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Posted 6 years ago

“Good service and good quality”

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Posted 6 years ago

“Was happy with my towels and the prompt service would definitely use this company again”

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Posted 6 years ago

“beautiful soft linen in fabulous colours. washes well.”

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Posted 6 years ago

“Great quality”

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Posted 6 years ago

“Excellent service and product is even better”

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Posted 6 years ago

“Excellent service (even during a global pandemic) and I’m loving the sheets! I hope they last well as they were on the pricey side, but they look and feel great. Arrived nicely packaged and with a tea treat ☺️”

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Posted 6 years ago

“Lovely linen super comfy - we never want to sleep away from home any more!”

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Posted 6 years ago

“I love my new bedding from Secret Linen Store. The quality of the linen is superb, the management of the order and the delivery was just as good but what I appreciate the most is the colours which I think are exceptional. Thank you Secret Linen Store.”

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Posted 6 years ago

Secret Linen Store is rated 4.9 based on 8,034 reviews