Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,034 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

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Secret Linen Store 1 star review on 24th June 2025

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with my purchase. Will certainly use you again.”

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Posted 6 years ago

“Excellent products, beautiful linen in fabulous colours, so well packaged”

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Posted 6 years ago

“Fabulous linen. I love it. Thank you. Really good delivery too.”

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Posted 6 years ago

“Beautiful weight and quality, divine to sleep in,mcool in the summer and warm in the winter, I used a contrasting natural double flat sheet as a summer cover, over the white bedding, king size and it looks amazing. Now is the time to upgrade on these home comforts”

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Posted 6 years ago

“Only bought replacement pillow cases because the original ones were poor quality and the duvet cover was still in decent shape. Won’t be buying anything else from you. The reason why the pillowcases needed replacing was because a button on the duvet cover snapped in half in the washing machine (on second time of washing) and pulled threads in the pillowcases. Your online reviews are unreliable as I posted a negative review at the time of original purchase and it was never published.”

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Posted 6 years ago

Hello Susanne We hope that you are having a lovely day so far - thank you so much for taking the time to review your recent order with us. We are so very sorry to hear that the Duvet Cover you purchased a couple of years ago, is not wearing well, please forgive us. I will be in touch with you to get this sorted out, please do let me know if i can be of any more help. Kind and Comfy Regards Jodie

Posted 6 years ago

“Superb products and tip-top service - delighted!”

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Posted 6 years ago

“Excellent quality, packaging & shipping.”

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Posted 6 years ago

“I love this brand, I love the products and all the little details that go into each delivery”

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Posted 6 years ago

“Very happy with the product, quick delivery, would use again”

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Posted 6 years ago

“Really love the service you get from Secret Linen and always pleased with quality of the linen I have ordered x”

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Posted 6 years ago

“My linen curtains arrived quickly , they were well packaged and I love them.”

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Posted 6 years ago

“Great product good quality”

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Posted 6 years ago

“Lovely linen fitted sheet which feels lovely and fits our super king deep mattress well. Would love it to be British linen but realise that is not necessarily an easy thing to get...”

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Posted 6 years ago

“Great products and service. Highly recommended!!”

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Posted 6 years ago

“Love it! Colour just as I imagined and wanted and I love the look. Slightly disappointed with size of balance,it could have done with being deeper.”

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Posted 6 years ago

“Good quality products so far, environmentally friendly packaging. Just wish the checkout form wouldn't try to trick you into subscribing to the newsletter by reversing what's usually opt-in into opt-out”

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Posted 6 years ago

“Absolutely great service, wonderful product, beautiful designs.”

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Posted 6 years ago

“What a wonderful company so glad l found you the quality and the price packaging amazing have recommended you to friends and family no need to buy from anywhere else.”

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Posted 6 years ago

“Probably the nicest linen I’ve ever slept on!”

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Posted 6 years ago

“love the denim linen….thank you so much”

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Posted 6 years ago

Secret Linen Store is rated 4.9 based on 8,034 reviews