Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,034 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

Write Your review

Tell us how Secret Linen Store made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Secret Linen Store 1 star review on 24th June 2025

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Am using them for my small retreat and looking forward to less ironing! I love the colours, they look great in my off-grid cabin.”

Helpful Report

Posted 4 years ago

“I initially bought a full set of your gorgeous bed linen and have since bought another two sets complete with throws. We absolutely love them, they’re excellent quality and extremely comfortable. Would definitely recommend..”

Helpful Report

Posted 4 years ago

“From ordering to delivery of my new bedding was faultless. The quality and feel of the bedding is excellent, so much so it didn’t need laundering before using.”

Helpful Report

Posted 4 years ago

“I love the secret linen store. The linen bedding is pricey but wonderful with a good selection of contemporary colours. The delivery service is fast and care instructions comprehensive”

Helpful Report

Posted 4 years ago

“Great quality, delivered quickly .”

Helpful Report

Posted 4 years ago

“Lovely bed linen and very helpful staff”

Helpful Report

Posted 4 years ago

“Excellent waffle bed throw and cushion covers - lovely colours and good quality cotton. Ordering was straightforward and delivery was prompt. I will certainly buy from Secret Linen Store again and recommend them to anyone wanting good quality cotton.”

Helpful Report

Posted 4 years ago

“I love this company and their linen! I decided to invest in some quality 100% linen bed sets as we do spend a lot of our lives in bed so why not do so in luxury? The range of colours are just beautiful - I’ve had to rein myself in! Very happy with my purchases and the customer service is excellent.”

Helpful Report

Posted 4 years ago

“This is the first linen bedding I have had, and there’s no turning back! Definitely the most comfortable I’ve ever had. Plus, it washes really well and never needs ironing! Love the subtle colours. Order arrived in good time - will order from Secret Linen again!”

Helpful Report

Posted 4 years ago

“Amazing curtains delivery was swift”

Helpful Report

Posted 4 years ago

“Super soft from the start, looks lovely and it’s washing well so far too...”

Helpful Report

Posted 4 years ago

“Really helpful in answering a couple of questions I had before purchase And my curtains arrived promptly. They are lovely and finish our room beautifully. I would absolutely shop here again - thank you!”

Helpful Report

Posted 4 years ago

“Beautiful, soft and brilliantly made bedding. Totally lives up to its 5 star reviews for style, comfort and quality.”

Helpful Report

Posted 4 years ago

“Still waiting for my order. Really dissapointed it’s taken so long. Placed my order in February. 😞”

Helpful Report

Posted 4 years ago

Good Morning Rachel Thank you so much for taking the time to review your order with us. We are so very sorry to hear this - we are investigating what on earth has happened with your order and we will be in touch today to get to the bottom of this for you. Please bear with us. Kind and Comfy Regards Jodie

Posted 4 years ago

“Beautifully wrapped, quick delivery.”

Helpful Report

Posted 4 years ago

“Beautiful bed linen - loving the colours and texture of the linen. Appreciate that they are made in Portugal Europe. I also bought towels which match or compliment the bed linen - they are good quality and a pleasure to use- soft and absorbent. Appreciate the recyclable outer packaging and presentation. Still better to replace the plastic bags that contain each item with recyclable material. This is the reason for not giving full score.”

Helpful Report

Posted 4 years ago

“Lovely soft bed linen and looks like new after every wash. Love getting into bed knowing I’ll have a great nights sleep between these beautiful sheets and duvet covers. Highly recommend”

Helpful Report

Posted 4 years ago

“Lovely stuff, and very prompt and helpful on the phone when I rang with a question.”

Helpful Report

Posted 4 years ago

“Excellent quality and fabulous company to deal with...”

Helpful Report

Posted 4 years ago

“Love this store. Great quality products and very fast delivery. The linen sheets are luxurious and very easy care.”

Helpful Report

Posted 4 years ago

Secret Linen Store is rated 4.9 based on 8,034 reviews