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Secret Linen Store Reviews

4.9 Rating 8,034 Reviews
97 %
of reviewers recommend Secret Linen Store
4.9
Based on 8,034 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
98%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read Secret Linen Store Reviews
Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

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Secret Linen Store 1 star review on 11th March 2025
Filia
Secret Linen Store 5 star review on 29th October 2024
Fedrick
Secret Linen Store 5 star review on 20th October 2024
Hannah Saxon
Secret Linen Store 5 star review on 20th October 2024
Hannah Saxon
Secret Linen Store 5 star review on 20th October 2024
Hannah Saxon
Secret Linen Store 5 star review on 20th October 2024
Hannah Saxon
Secret Linen Store 5 star review on 20th October 2024
Hannah Saxon
130
Anonymous
Anonymous  // 01/01/2019
Delivery was very swift: good because duvet covers were needed urgently. However, wrong pillow cases were sent & subsequent replacement order took quite a while to arrive. Quality & finish of products is good, but type of cotton used for this order is more suited for use as curtains etc rather than for beds ie: not good next to your skin. Unfortunately I did not realise this until too late because I was mega busy at the time & had put them into wash without paying a great deal of attention. Therefore I was unable to return them.
Helpful Report
Posted 8 years ago
Hi there. I'm really sorry to hear that you were disappointed. We take any negative comments very personally, and don't want anyone to be unhappy with their purchase. We'd be happy to exchange your bedding, even if it has been used. I can't see any of your details, so perhaps you could email us to sales@secretlinenstore.com or call us on 01243 822 599 so we can sort something out for you. Best wishes, Harriet
Posted 8 years ago
Would have given 5 stars for the overall service but one of my quilt covers arrived with a slit in the fabric, possibly made by a machine?
Secret Linen Store 3 star review on 4th February 2017
Helpful Report
Posted 8 years ago
We're sorry to hear there was a fault with your duvet cover. We will of course replace that for you, and will be in touch today to get that sorted. Very best wishes, Harriet
Posted 8 years ago
The sheets for a European matress are "baggy" on the bed after a few days. I have washed then at 60 to see if that helps.
Helpful Report
Posted 8 years ago
Hello Anne. We're sorry to hear that. We do make all our sheets a little bigger to allow for shrinkage on the first wash so you should find that you have a nice snug fit after washing. If you are still unhappy for any reason, please do get in touch so we can sort it out for you. Very best wishes, Harriet
Posted 8 years ago
Service was good and presentation of product good but felt the quality of the product not what I expected. Also sent me a deep fitted sheet when I ordered ordinary double. Too late for me to return as I had thrown out packaging before I made the bed! Would not use again.
Helpful Report
Posted 9 years ago
Nice to talk to you Teresa. As we discussed, we'd be more than happy to exchange your bedding. Please let us know if you would like to do this. Best wishes and a very Merry Christmas, Molly & Harriet
Posted 9 years ago
The sheets are fine but you have serious size problems. I ordered SUPER KING sheets 1.80 x2.00 (British) but your SK size is actually a King size 150x200. Fortunately I had a bed to use them. Misleading info. Good quality sheets and nice packaging. pity about the size details.
Helpful Report
Posted 10 years ago
Hi Antonia..Were really sorry. There must have been a mistake here. We will mail you now to sort this out for you. Kind Regards, Molly.
Posted 10 years ago
Secret Linen Store is rated 4.9 based on 8,034 reviews