Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,034 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

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Secret Linen Store 1 star review on 24th June 2025

131

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is the second set of bed linen that I’ve ordered and it’s as great as the first set. When I need another I won’t hesitate to use Secret Linen Store.”

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Posted 5 years ago

“Fabulous bed linen-great customer service! 😊”

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Posted 5 years ago

“Top quality, supremely comfortable sheets”

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Posted 5 years ago

“The duvet cover, pillow cases and fitted sheet are fabulous quality and I enjoyed the best nights sleep in ages when I first used them. I would highly recommend the Secret Linen Store.”

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Posted 5 years ago

“Stunning products, beautifully packaged with little personal touches. The purchase experience was easy and stylish from first looking at the website to receiving the items. Thank you.”

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Posted 5 years ago

“The very best bedding I've ever purchased washers beautifully looks lovely on the bed and the company offer an excellent service highly recommend”

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Posted 5 years ago

“Excellent quality and quick delivery”

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Posted 5 years ago

“Excellent product and customer service. Such helpful people. I have coveted linen bedding for years. I decided this was the time to indulge. It’s delicious. I’m so glad I took the leap. Quick delivery. The presentation is beautiful too. Thank you Secret Linen Store!”

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Posted 5 years ago

“I love the quality of the linen, and I love the two shades of pink.”

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Posted 5 years ago

“hello molly and harriet, this is our second order from yourselves and we are looking forward to receiving our delivery! we love the bedding we bought from yourselves hence our second order. i did send you a card in the post but it may not of got to you yet. i do hope your business continues despite all the challenges. all the best, anne carney.x”

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Posted 5 years ago

“Beautiful quality and really cooling.”

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Posted 5 years ago

“Beautiful bedding, washes and irons very well and is soft and cosy. Service was fast and goods well packed with minimum of non recyclables. Please could we have non branded ribbon though, so I can reuse?”

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Posted 5 years ago

“Spice linen duvet cover sheet and pillowcases. Gorgeously lush and comfortable.”

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Posted 5 years ago

“Excellent service from start to finish - will definitely use again”

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Posted 5 years ago

“Fabulous fabric, packaging and service. Lovely through and through!”

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Posted 5 years ago

“I ordered the Hazel Forrest duvet and pillows cases when it arrived I realised that I would have to order additional pillowcases in order to dress my super king bed properly. Secret Linen Store what have you done to me?!! I now need more bed linen absolutely loving your brand. I also bought a duvet as a Xmas present for a friend I sent her an image of what I had bought and within minutes she had gone onto your site and purchased the matching pillowcases and other extras. She too is in love with your brand. Happy New Year to you guys 🥳”

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Posted 5 years ago

“I ordered a hand towel from Secret Linen on Friday 27th November and it was delivered on Sunday 29th at 9am. Fantastic service. Also, it was beautifully wrapped, ideal as it was for a present. The recipient was delighted with the quality of the towel.”

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Posted 5 years ago

“Fast delivery, nicely presented, great quality. Would buy again.”

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Posted 5 years ago

“It has been a great pleasure to have ordered bed linen and bathroom towels from the Secret Linen Store. We had very helpful advice when we telephoned with an enquiry. The items were dispatched quickly. We have been very happy with the products. We will definitely use them again; they are now our 'go-to' store again when we are in need of further bed linen or bathroom towels.”

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Posted 5 years ago

“Lovely quality, excellent service. Very happy with my purchase”

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Posted 5 years ago

Secret Linen Store is rated 4.9 based on 8,034 reviews