Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,034 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

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Secret Linen Store 1 star review on 24th June 2025

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really lovely duvet set - it was a gift and went down really well. Great fast service, beautifully packaged. Thank you Secret Linen Store.”

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Posted 6 years ago

“Haven't used recent purchase yet,but am looking forward to getting into bed with my new linen sheet and duvet cover.That sounds so sad, oh to be young again.Seriously they look great,and are a gorgeous deep pink.”

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Posted 6 years ago

“undoubtedly fan of your brand, feelings of serenity, thanks”

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Posted 6 years ago

“Daughter happy”

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Posted 6 years ago

“Ordering was simple, delivery was very fast indeed and any dealings i have had with the company have been very helpful.”

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Posted 6 years ago

“Bought few bedding sets from the secret linen store - always loved them. Quality that lasts”

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Posted 6 years ago

“I purchased a set of bed linen for my daughter for Christmas and after it arrived treated myself as well. Very good quality, more than I would usually pay but definitely worth it. I liked the description of how easy it was to iron - I don't mind ironing with the exception of duvet covers, and went for linen described as easy to iron, which it was. Loved the paper package it arrived in but it would have been even better had each item not then been enclosed in thick plastic.”

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Posted 6 years ago

“Placed an order on Thursday evening, parcel arrived Saturday morning, very prompt service. Bought as a Christmas gift and the recipients were very pleased with the quality and softness of the linen.”

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Posted 6 years ago

“My third purchase from Secret Linen....love the quality and designs. The delivery service was extraordinarily speedy....so all good!”

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Posted 6 years ago

“I'm a recent convert to real linen bedlinen and I love it. Secret linen's linen bedding is soft, beautiful and the colours are great. The service is prompt and courteous. What more can you ask?”

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Posted 6 years ago

“Good quality bed linen.100% cotton with a soft silky feel to it. Fast efficient delivery.”

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Posted 6 years ago

“Lovely quality and beautifully packaged”

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Posted 6 years ago

“Fabulous quality bed linen with gorgeous yet sedate patterns. Purchased previously and will do so again. Speedy dispatch and delivery.”

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Posted 6 years ago

“Super company to do business with. The items arrive beautifully packaged. Can't recommend highly enough. A+++”

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Posted 6 years ago

“Came beautifully wrapped, and just what I was hoping for. Very pleased.”

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Posted 6 years ago

“We received a square pillow case rather than the standard case we ordered and only realised on Christmas Day as this was a present.”

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Posted 6 years ago

Hello Sasha We hope that you are having a lovely day so far! Once again we are so very sorry that you had a square pillowcase instead of the standard, please forgive us. We hope that your daughter is now getting the best nights sleep in her new bed. Please do let me know if i can be of any more help. Kind and Comfy Regards Jodie

Posted 6 years ago

“Good to cuddle in under duvet covered in a soft, natural fabric.”

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Posted 6 years ago

“Absolutely stunning bedding with such fun and unique packaging. It really feels special and luxurious when you see it for the first time. Thanks you sooooooo much 🤗🤗”

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Posted 6 years ago

“Good quality products without any delivery drama.”

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Posted 6 years ago

“Hi Molly and Harriet, once again I am blown away by the quality of your products! The duvet I ordered is fabulous, thank you so much. I WILL be back!!(again!)😂”

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Posted 6 years ago

Secret Linen Store is rated 4.9 based on 8,034 reviews