Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,034 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

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Secret Linen Store 1 star review on 24th June 2025

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast delivery of an excellent product! Such good quality bed linen, and all packaged beautifully. I will definitely be purchasing again! Thank you so much 😊”

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Posted 6 years ago

“All went smoothly with the order......only just handed items over as they were an xmas gift. I am sure the supports will look lovely when plants emerge...!”

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Posted 6 years ago

“Poor quality control. One curtain has the lining hanging down below the curtain. Will send photos and complaint when time allows. At this price point I would expect better.”

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Posted 6 years ago

Hello Nigel We hope that you are having a lovely day so fr! Once again we are so very sorry to hear that you received a faulty pair of curtains, please forgive us. It was lovely talking to you and you will have shiny new pair of curtains with you by the end of the week, already to make your room super cozy. Please do let me know if i can be of any more help. Kind and Comfy Regards Jodie

Posted 6 years ago

“Pleased with the duvet cover and pillow cases, bought in white.”

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Posted 6 years ago

“Excellent quality, fast delivery, beautifully packaged. I will be buying more. Thank you!”

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Posted 6 years ago

“Straightforward and fast service.”

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Posted 6 years ago

“Very happy with my new made to order pillows. Charming packaging. Will recommend you to my family and friends.”

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Posted 6 years ago

“Lovely selection of duvet cover sets. Prompt delivery beautifully wrapped. Very impressed.”

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Posted 6 years ago

“Great products and service every time!”

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Posted 6 years ago

“I ordered three white linen curtains. The fabric has a lovely weight and handle we are very happy with them. They arrived promptly in attractive simple packaging. I'm happy to recommend the Secret linen store.”

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Posted 6 years ago

“Excellent quality, fast delivery, very good packaging”

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Posted 6 years ago

“A lovely range of products, eco friendly packaging on delivery and excellent customer service when one item I wanted wasn’t in stock. Would recommend.”

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Posted 6 years ago

“- Fabulous quality. - beautifully presented - excellent value”

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Posted 6 years ago

“I really love the teal linen to add to my collection, lovely colour, soft & comfortable. Very punctual delivery.”

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Posted 6 years ago

“The bedlinen is wonderful. Ordering is so easy, and delivery - despite it being Christmas ‘rush’ time - was very speedy. A terrific range of bedlinen to choose from. I shall be ordering more!”

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Posted 6 years ago

“Great range of products.Prompt efficient service. Everything beautifully packed and nice personal message.”

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Posted 6 years ago

“Great customer service ,and good quality linen bedding at reasonable Prices The towels are also great”

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Posted 6 years ago

“I can’t say enough about your customer service!!! I swear, I will be shopping again and again with you!!!!”

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Posted 6 years ago

“Excellent products and eloquently wrapped.”

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Posted 6 years ago

“Terrible returns policy. Wont be shopping here ever again”

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Posted 6 years ago

Hello Scott Thank you so much for taking the time to review your recent purchase with us. We are so very sorry that we were unable to refund you for the used bedding items that were returned to us, we have refunded the pennies for the unused items that were returned in the same parcel. Please do let me know if i can be of any more help. Kind and Comfy Regards Jodie

Posted 6 years ago

Secret Linen Store is rated 4.9 based on 8,034 reviews