Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,034 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

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Secret Linen Store 1 star review on 24th June 2025

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Outstanding customer service and wonderful linen bedding! A winning combination”

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Posted 5 years ago

“Good experience ordering from Secret Linen Store. Genuinely think I’m sleeping better since their cotton pillow cases & sheets have been on the bed! Lovely packaging too!”

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Posted 5 years ago

“Lovely quality, good service.”

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Posted 5 years ago

“The pillow I ordered, despite the lengthy delivery window, was worth the wait. It's gorgeous.”

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Posted 5 years ago

“Very impressive! In the past, I have ordered two fitted sheets and they have been the most comfortable bed linen I’ve ever slept in. Most recently, I ordered another fitted sheet together with a mattress protector and realised I had ordered the wrong colour for the fitted sheet after I had confirmed and paid. I then phoned the company and one of the ladies was very helpful and attentive. Excellent service I would say. Thank You Ladies and well done!”

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Posted 5 years ago

“I ordered three sets of towels and they are wonderful, the quality is second to none. The customer service provided throughout has been exceptional and I wouldn’t hesitate to order again, very impressed!”

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Posted 5 years ago

“Highly recommend, superb quality, choice of products, impeccable customer service”

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Posted 5 years ago

“Don't even think to spend your hard earn money on here...”

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Posted 5 years ago

Hi Dinyl Thanks so much for stopping by again, we are sorry that your issue was not resolved as you would have liked. On this occasion, we feel that we did all we could for you. Do get in touch again if you would like us to look at this again. Thanks so much, Kind Regards Jodie

Posted 5 years ago

“I purchased two sets of the linen sheets and I am in love! So soft, incredible colors, and easy to care for. Could not be more pleased.”

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Posted 5 years ago

“Wonderful products and service”

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Posted 5 years ago

“I love my Blush pink duvet and pillow cases, they feel wonderful and wash well also and have just ordered the small pin striped Blush pink set also. Bridget A”

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Posted 5 years ago

“The best bedding ever, absolutely love it. Will never go back to ordinary cotton covers again after the sheer soft comfort of the washed linen, it’s amazing.”

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Posted 5 years ago

“Worse bedding I ever bought...”

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Posted 5 years ago

“quality and service are amazing !”

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Posted 5 years ago

“I love my new bedding. Have been using it for about a month now and what I can say is that it's incredibly difficult to get out of bed!”

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Posted 5 years ago

“Beautiful bedding. Fast responses to queries. Fabric samples which helped me to check colours and matching. A really good company and I would buy all my bedding from them.”

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Posted 5 years ago

“Great customer service, knowledgeable about the products.”

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Posted 5 years ago

“Love my new sheet, beautiful colour. The linen is slightly rougher than some I've had before but I like that and it will soften. Good price for pure linen and quick delivery. I would buy again from Secret Linen.”

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Posted 5 years ago

“WE have not received the order as yet. Could you please advise on a delivery date. I would then be more than happy to write a review many thanks chris dickinson”

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Posted 5 years ago

“Bed linen is beautifully made and finished and feels so soft. Towels are thick and soft, excellent quality. Delivery was quick and eco-friendly with lovely little touches. Thank you so much. I’ll be back!”

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Posted 5 years ago

Secret Linen Store is rated 4.9 based on 8,034 reviews