Secret Linen Store Reviews

Name: Secret Linen Store
Address: Number 5 Durban Business Park Durban Road, Durban Road, 5 Durban Business CentreDurban Road, ,, Bognor Regis
Rating: 4.86

4.9 Rating 8,033 Reviews

97 %

of reviewers recommend Secret Linen Store

4.9

Based on 8,033 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01243822599

Email:

harriet@secretlinenstore.com

Location:

Number 5 Durban Business Park Durban Road,
Durban Road,
5 Durban Business CentreDurban Road, ,
Bognor Regis
PO22 9FE

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Secret Linen Store 1 star review on 11th March 2025

Filia

Secret Linen Store 5 star review on 29th October 2024

Fedrick

Secret Linen Store 5 star review on 20th October 2024

Hannah Saxon

130

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great quality linen pillow cases! Love them. Wish they didn’t come in plastic though :)”

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Posted 5 years ago

“Have now purchased from Secret Linen on a couple of occasions and have been very satisfied with both the service and quality of the products”

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Posted 5 years ago

“Very pleased with my purchase. Will certainly use you again.”

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Posted 5 years ago

“Beautiful products, excellent quality! My only negative point is the choice of delivery company DPD is very expensive to Northern Ireland despite being part of the United Kingdom! Other delivery companies do not charge this much.”

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Posted 5 years ago

“I liked the sheets and pillowcases, nice and cosy and very comfortable, Thank you and love the colour, teal. Mary Bennett”

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Posted 5 years ago

“I wouldn’t have believed that linen could be so soft and comfortable. I feel enveloped in a sea of warmth.”

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Posted 5 years ago

“The service was excellent, even during Covid-19, delivery was quick and I was well informed about when it would arrive. I was also impressed with communication directly from Molly and Harriet.”

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Posted 5 years ago

“Very pleased with my linen! Will certainly use again.”

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Posted 5 years ago

“Wonderful colours and excellent service. Linen is perfect for skin. Slightly taken aback by how much it sheds. Just spent another weary hourban vacuuming duvet underblanket and carpet. But despite that unexpected opportunity to exercise overall very glad we switched from cotton.”

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Posted 5 years ago

“You have been very helpful in dealing with my return of an unsuitable throw and supplying me with fabric samples. Am nearly ready to order three curtains, just need to settle on a choice of colour. Too much choice!! Be in touch again soon. Sally Liddington”

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Posted 5 years ago

“Easy ordering and no delay in receiving goods. It is a pity that all of the bedlinen wasn't the same shade of black. I am hoping that when I wash them they will eventually blend. A pocket at the foot of the duvet cover would have been an asset so that the duvet didn't show so easily from the bottom.”

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Posted 5 years ago

“I'm pleased with what I have bought. I do have some problems with the linen being big for my standard double bed and my king size duvet. However this does mean if I tumble dry them and they shrink it's not a problem. The quality is excellent but then the price paid I would expect nothing less.”

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Posted 5 years ago

“I absolutely adore the bedding I purchased, it makes me happy and looks incredible (it features heavily on my instagram). However it’s just so costly, I tend to wait for sales etc then I’m there!”

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Posted 5 years ago

“All good. Unfortunately the colour wasn’t good but quality of linen lovely. Shame will try again”

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Posted 5 years ago

“Happy with delivery and duvet and pillow case exactly as expected. Have not washed yet as spare bed so cannot comment on that aspect.”

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Posted 5 years ago

“Very please with the over all product. The delivery was spot on too. I’ll call again Very best regards Derek Stryjski....”

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Posted 5 years ago

“I was very pleased with the fitted sheet, all pillowcases and the duvet cover I purchased. The quality is excellent. However I am disappointed with the width of the flat sheet. I notice you provide the same specifications for the King size as for the Super King. We have a Super king and although the length is plentiful ( it could even be slightly shorter as there is plenty to tuck under the mattress) there isn’t enough width to tuck in properly. We often just use a flat sheet in the summer and it would be much better if it was wider. It is a shame as I wouldn’t order this set again and I am pleased with all of the other elements.”

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Posted 5 years ago

“Beautiful colour, exactly what I expected!”

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Posted 5 years ago

“I was very impressed how fast the goods were delivered and the quality and finish of the products I bought were very good”

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Posted 5 years ago

“Store itself did great. Prompt delivery. I also loved the extra touch with the tea ❤️”

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Posted 5 years ago

Secret Linen Store is rated 4.9 based on 8,033 reviews