SecureSpace Reviews

Name: SecureSpace
Rating: 4.88

4.9 Rating 991 Reviews

97 %

of reviewers recommend SecureSpace

Company Reviews

Metrics

4.9

Based on 991 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

SecureSpace 5 star review on 17th April 2025

Kevin+Gleeson

Anonymous

Anonymous // 01/01/2019

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“This storage unit is great the guy working there gave us a tour of the place and making sure we loved the unit so we can rent!!! 5 Stars! YouTube: Demons Hauntz”

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(Brea%2C+92821) - Posted 10 months ago

“Everything was fine until my recent monthly payment got lost in the mail. The robot was patient in waiting for it to come, but it never did. I then was told by said robot that I would be charged late fees and other fees. I don't have a phone number for them so I went to their office yesterday, Sunday. Sign on the door said office hours for Sunday 11-4. It was nearly eleven so I waited. We are having very hot weather here so waiting was bad. No one ever came to the office. The heat was too much so I had to leave. Later, about 3:00PM I used an email they had sent me and replied asking how much I owed. I want to send them a check to cover the usual cost and late fees. No reply. so far today. If I don't hear from them by 5:00 today I will send a check with only the monthly rental fee. And it will go reply requested so I will be sure it gets to them. It's like talking to a brick wall or a robot. I've never had to deal with a real person. If there are any there. When I was there yesterday the office looked like a disaster.”

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Posted 10 months ago

“The company has treated me terribly. They broke into our two storage units and then moved our things without our permission, breaking a number of our things. They did not have permission to do any of this. The only people I have been able to talk to are the customer service people, and they can not make any decisions. It's just an awful place run by awful people. They get a negative 100 on everything. The manager is a woman and will not return a call, and the people who work there are so scared of her that they refuse to provide her name. The top management refuses to take any calls, and you must have a unique password to call corporate. They never called me back, so I had to call them. The company blocked me from paying online. When I told them that this is what happened, they said the manager would have to call. She never called, and then she charged me a late fee, even though I attempted to pay but could not. I want a refund of the late charge because they blocked me and did not call me back to deal with this. This is all Secure Space's fault!”

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Posted 11 months ago

“C9mpletely professional, timely responses. Woman at the facility especially helpful”

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(Langhorne%2C+19047) - Posted 11 months ago

“Absolutely phenomenal !!!”

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(Langhorne%2C+19047) - Posted 11 months ago

“Easy access. Clean.”

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(Surprise%2C+85379) - Posted 11 months ago

“New, clean facility, but the office is unable to efficiently handle the volume of customers. One of the two elevators is already broken and there are only a few office parking spots (which is woefully inadequate for the size of the facility).”

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(Seattle%2C+98126) - Posted 1 year ago

“Treasure was very nice and answered all my questions. I felt very at ease there was a great experience.”

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