Name: SEEDSMAN
Address: The Granary, Unit 2, Great Barrington, Burford, Oxfordshire
Rating: 4.52

“I didn’t get what I ordered. I didn’t want what I got. However, I kept it anyways, and got an okay enough resolution with service I guess with most of my refund.”

Helpful Report

Posted 1 year ago

Thank you for your review! We really appreciate all those who take time to leave us feedback. We have done a lot of improvements to our website and the way we work. We now have a quicker, better website with products that are easy to find. An excellent, diverse range of the most exciting seeds, combined with what we aim to be, the best service. Further to this we are soon to be launching a range of high quality, clones in the USA. And will be releasing our new customer service bot powered by the most up to date AI, ready to answer the most important questions about our service, your orders, as well as providing grow information. Our mission is to ensure our customers have no reason to shop elsewhere. We hope you like the direction we are heading in. Please come back and shop again soon and recommend us far and wide. Thank YOU! Best Seedsman

Posted 1 year ago

“I bought three different kind, two seeds each, got only three little plants. At this price I feel I should’ve had 100% of success, I’m a little disappointed.”

Helpful Report

Posted 1 year ago

Thanks for your review. We do test seeds from all the batches of seeds that we sell - and only release for sale seeds that test over 95% germination - we are therefore very confident with the quality of the seeds that we sell. We also hold our suppliers to the same high standards. This said these are live products and competencies & environments vary so we try to help customers if they have issues. Please reach out to our customer service team to see what they can do to help, and check on our blog for our recommended germination techniques. Best Seedsman

Posted 1 year ago

“Payed for products usually get delivered. Have always seem to have problems with the promotional items from not receiving them, to them being removed from my order after payment.”

Helpful Report

Posted 1 year ago

Many thanks for your review. If you had seeds in your basket that you did not receive then please get in touch with out customer service team. If you expected seeds but they weren't added please next time check our promos page. We run a LOT of promos and they are constantly changing. Best Seedsman

Posted 1 year ago

“I was always pleased with your seeds. I do understand your policy on your seeds germinating. This year I lost 10 seeds. And not cheap ones. I couldn’t get replacements. So I probably won’t be back to by seeds because of that.”

Helpful Report

Posted 1 year ago

Thanks for your review. We do test seeds from all the batches of seeds that we sell - and only release for sale seeds that test over 95% germination - we are therefore very confident with the quality of the seeds that we sell. We also hold our suppliers to the same high standards. This said these are live products and competencies & environments vary so we try to help customers if they have issues. Please reach out to our customer service team to see what they can do to help, and check on our blog for our recommended germination techniques. Best Seedsman P.S. i will get our customer service manager to contact you to see if he can do anything.

Posted 1 year ago

“So far out of 24 feminized seeds i have only 3 that sprouted, we are almost to week 2 of germ. phase. Crossing my fingers... spent 275$ on my order hope to maybe be recompensated with something if these dont turn out. In addition i know what i am doing and this is not my first rodeo.”

Helpful Report

Posted 1 year ago

Thanks for your review. We do test seeds from all the batches of seeds that we sell - and only release for sale seeds that test over 95% germination - we are therefore very confident with the quality of the seeds that we sell. We also hold our suppliers to the same high standards. This said these are live products and competencies & environments vary so we try to help customers if they have issues. Please reach out to our customer service team to see what they can do to help, and check on our blog for our recommended germination techniques. Best Seedsman

Posted 1 year ago

“The 2 Northern Light seeds have not came up. A little disappointed.”

Helpful Report

Posted 1 year ago

Thanks for your review. We do test seeds from all the batches of seeds that we sell - and only release for sale seeds that test over 95% germination - we are therefore very confident with the quality of the seeds that we sell. We also hold our suppliers to the same high standards. This said these are live products and competencies & environments vary so we try to help customers if they have issues. Please reach out to our customer service team to see what they can do to help, and check on our blog for our recommended germination techniques. Best Seedsman

Posted 1 year ago

“Ordering and delivering went well. But my seeds aren’t sinking in water. :(”

Helpful Report

Posted 1 year ago

Thank you for your review! We really appreciate all those who take time to leave us feedback. We have done a lot of improvements to our website and the way we work. We now have a quicker, better website with products that are easy to find. An excellent, diverse range of the most exciting seeds, combined with what we aim to be, the best service. Further to this we are soon to be launching a range of high quality, clones in the USA. And will be releasing our new customer service bot powered by the most up to date AI, ready to answer the most important questions about our service, your orders, as well as providing grow information. Our mission is to ensure our customers have no reason to shop elsewhere. We hope you like the direction we are heading in. Please come back and shop again soon and recommend us far and wide. Thank YOU! Best Seedsman P.S. they dont need to sink - dont make them! They will germinate on the surface of the water also.

Posted 1 year ago

“Shipping came in a timely moment 2 time I ordered it took so long because only half germinated last time hopefully better luck this time”

Helpful Report

Posted 1 year ago

Thanks for your review. We do test seeds from all the batches of seeds that we sell - and only release for sale seeds that test over 95% germination - we are therefore very confident with the quality of the seeds that we sell. We also hold our suppliers to the same high standards. This said these are live products and competencies & environments vary so we try to help customers if they have issues. Please reach out to our customer service team to see what they can do to help, and check on our blog for our recommended germination techniques. Best Seedsman

Posted 1 year ago

“We recently purchased several packs of your auto flower seeds. Out of 13 seeds, only 6 of them germinated. We had a great experience as far as the order process. I just wish more of the seeds would have germinated.”

Helpful Report

Posted 1 year ago

Thanks for your review. We do test seeds from all the batches of seeds that we sell - and only release for sale seeds that test over 95% germination - we are therefore very confident with the quality of the seeds that we sell. We also hold our suppliers to the same high standards. This said these are live products and competencies & environments vary so we try to help customers if they have issues. Please reach out to our customer service team to see what they can do to help, and check on our blog for our recommended germination techniques. Best Seedsman

Posted 1 year ago

“the buying experience was easy. but only one seed germinated. thats not a great percentage”

Helpful Report

Posted 1 year ago

Thanks for your review. We do test seeds from all the batches of seeds that we sell - and only release for sale seeds that test over 95% germination - we are therefore very confident with the quality of the seeds that we sell. We also hold our suppliers to the same high standards. This said these are live products and competencies & environments vary so we try to help customers if they have issues. Please reach out to our customer service team to see what they can do to help, and check on our blog for our recommended germination techniques. Best Seedsman

Posted 1 year ago

“i am a novice on grorwimg gut you seed are good iwill more”

Helpful Report

Posted 1 year ago

Thank you for your review! We really appreciate all those who take time to leave us feedback. We have done a lot of improvements to our website and the way we work. We now have a quicker, better website with products that are easy to find. An excellent, diverse range of the most exciting seeds, combined with what we aim to be, the best service. Further to this we are soon to be launching a range of high quality, clones in the USA. And will be releasing our new customer service bot powered by the most up to date AI, ready to answer the most important questions about our service, your orders, as well as providing grow information. Our mission is to ensure our customers have no reason to shop elsewhere. We hope you like the direction we are heading in. Please come back and shop again soon and recommend us far and wide. Thank YOU! Best Seedsman

Posted 1 year ago

“The shopping was great, but it's been almost three weeks and I still have not received my order.”

Helpful Report

Posted 1 year ago

Thanks so much for your review. You absolutely should have received your order by now. I am escalating your ticket to our head of customer service who will be in touch shortly to help ensure you get your seeds. Regards Seedsman

Posted 1 year ago

“5 of 7 seeds were dead and didnt sprout”

Helpful Report

Posted 1 year ago

Thanks for your review. We do test seeds from all the batches of seeds that we sell - and only release for sale seeds that test over 95% germination - we are therefore very confident with the quality of the seeds that we sell. We also hold our suppliers to the same high standards. This said these are live products and competencies & environments vary so we try to help customers if they have issues. Please reach out to our customer service team to see what they can do to help, and check on our blog for our recommended germination techniques. Best Seedsman P.S. i will escalate this to our customer service manager who will reach out.

Posted 1 year ago

“Ordered 7 seeds only recieved 6, have planted waiting on seedlings. Delivered in only a little over a week.”

Helpful Report

Posted 1 year ago

Thanks very much for your review. Apologies if you didn't receive all of your seeds. I am escalating your review to our head of customer service. Best Seedsman

Posted 1 year ago

“My order came a day early. Which is great but only 3 out of 5 came up when I planted them but other then that I'm happy”

Helpful Report

Posted 1 year ago

Thanks for your review. We do test seeds from all the batches of seeds that we sell - and only release for sale seeds that test over 95% germination - we are therefore very confident with the quality of the seeds that we sell. We also hold our suppliers to the same high standards. This said these are live products and competencies & environments vary so we try to help customers if they have issues. Please reach out to our customer service team to see what they can do to help, and check on our blog for our recommended germination techniques. Best Seedsman

Posted 1 year ago

“Seeds were sent as promised, but only 2 out of 16 came up.”

Helpful Report

Posted 1 year ago

Thanks for your review. We do test seeds from all the batches of seeds that we sell - and only release for sale seeds that test over 95% germination - we are therefore very confident with the quality of the seeds that we sell. We also hold our suppliers to the same high standards. This said these are live products and competencies & environments vary so we try to help customers if they have issues. Please reach out to our customer service team to see what they can do to help, and check on our blog for our recommended germination techniques. Best Seedsman I will ask one of our customer service reps to contact you.

Posted 1 year ago

“Was glad to get 3 good seeds, but I know I did not opt for delivery insurance but got charged. And I was led to believe I was going to get free seed because I was asked to select strain, did not get. See photo of 3 seeds started at the same time, same way, can you explain the vast difference?”

Helpful Report

Posted 1 year ago

Thanks very much for your review. We don't add on the insurance if people opt out. I am afraid you must had had a n incorrect interaction with our system. IN regards to free seeds we give a huge amount away as most of our customers can tell you. These are based on promos clearly set out on our promo page. Lastly in regards to stability of seeds - it will vary a little unless you start intentionally looking for more stable seeds - f1s or beyond. We do not label those we can clear on our Mega Menu under 'Generational Type'. Best Seedsman

Posted 1 year ago

“Discounts weren't displayed in my cart had to log out and then log in for the correct amount to show”

Helpful Report

Posted 1 year ago

Many thanks for your review. We are sorry about the issue you encountered its been fixed and shouldn't happen again. Best Seedsman

Posted 1 year ago

“Ordered by card which you said had failed so i re-entered my order and paid by bank transfer, ended up with both orders being delivered..”

Helpful Report

Posted 1 year ago

Hey - thanks so much for your review. Sorry to hear that you had issues when ordering. If we can do anything to help please reach out to our customer service team who will be happy to help. Best Regards Seedsman

Posted 1 year ago

“The first year, every single seed came up. Last year, not a single seed came up. This year, none of my Dream Queens (6) came up, nor did the Moby Dick.”

Helpful Report

Posted 1 year ago

Thanks for your review. We do test seeds from all the batches of seeds that we sell - and only release for sale seeds that test over 95% germination - we are therefore very confident with the quality of the seeds that we sell. We also hold our suppliers to the same high standards. This said these are live products and competencies & environments vary so we try to help customers if they have issues. Please reach out to our customer service team to see what they can do to help, and check on our blog for our recommended germination techniques. Best Seedsman

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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