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Select Fashion Reviews

2.0 Rating 129 Reviews

25 %

of reviewers recommend Select Fashion

Company Reviews

2.0

Based on 129 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat

Read Select Fashion Reviews

About Select Fashion:

Select Fashion is a high-street womenswear retailer aimed at 18-25 year olds. With over 1,000 products and new lines added each week, Select offers quality products inspired by the latest fashion trends at an affordable price.

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Email:

Customerservices@selectfashion.co.uk

Location:

Alpha HouseRegis RoadKentish Town
London
NW5 3EW

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Select Fashion 1 star review on 23rd June 2021

Select Fashion 1 star review on 23rd June 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The order I placed throw the online PayPal account on lockdown period. But the address on PayPal was old. But unfortunately, for the system from Select, I am unable to update the delivery address. I contacted the customer service and they said I have to wait (while the Product will transfer to the delivery team harness). While the team got the product, before delivery I called them to let them know about updating the address. They confirmed to me about successful updates. After that, I knocked them several times throw an online customer service number from their website, but the number was inactive. Recently I emailed them from my unused email id. I already emailed to customer service email address, but I didn’t receive anything from them. Reply of mines: What kind of joke it is? I am chasing this order since I placed the order. I had called to select customer service to update my delivery address, and she confirmed that. Since then I tried to contact with customer service number and also head office. I sent several emails and I also contacted the local stores regarding that. After updating the address you delivered to the old address. Is it my fault? I am Looking for a solution for nearly six months. Reply from Select: Pravin (Select Fashion) 6 May 2021, 11:23 CEST Hello, We can see the order was placed on 28-11-2020 and the same was despatched on 28-11-2020, the delivery address was put by you while placing order was 123 Keogh Road, London E154NT. We have checked the Hermes tracking and its shows secure delivery at the above address. As the delivery has been made at the address provided by yourselves on order, we are unable to help any further Kind Regards Pravin”

Posted 3 years ago

“I ordered 5 items, 3 items went back in perfect condition. I was told by numerous customer services I was not entitled to a refund as the items were not damaged. Definitely avoid this online shop, you won't get any monies back. Worst customer service since lockdown I've ever known. Hopefully you won't be opening back up in our area”

Posted 3 years ago

“Took money from my bank without my knowledge .customer service phone number doesent work!”

Posted 3 years ago

“Spent £100 on clothing for it to not arrive!! Called/emailed sent fb messages and no reply!! The customer service woman is rude!! DONT SHOP HERE AS YOU WONT GET YOUR ITEMS OR YOUR MONEY BACK!”

Posted 3 years ago

“SELECT FASHION NEWTON AYCLIFFE WORST CUSTOMER SERVICE IN THE WORLD YOU ARE A SCUM THEY STOLE MONEY FROM MY BANK ITS BEEN MORE THAN A YEAR UNTIL NOW WAITING FOR YOUR ACTION YOU TAKE OFF TWICE PAYMENT IN MY BANK YOU STEALING MONEY FROM PEOPLE I AM VERY DISAPPOINTED OF YOU SEND ME TO MANY CONTACT BUT NO ACTION RECEIVE DISGUSTING😡😡😡😡😡👿👿👿”

Posted 3 years ago

“It’s actually disgusting how awful this company is! Complete thieves! Hermes delivered to the wrong address. We’ve searched everywhere in our locality. Hermes said they left it in an “outbuilding” we live in a mid terrace NEW BUILD with NO OUTBUILDING! Basically called me a liar by Tracey in Customer Service/head office. Practically impossible to get a refund. AVOID THIS COMPANY AT ALL COSTS! Thieving, rude and vile!”

Posted 3 years ago

“Ordered £100 worth of clothes for my daughter three weeks ago. Hermes delivered to god knows where instead, I supplied proof to select (ring footage, photos of my door compared to the photo Hermes sent) yet still select refuse to resend or refund. Because “both the doors are white” (actually stated by Tracy at customer services).. mine (in the photos) is actually grey now and has glass panels running down the right hand side, Hermes delivered to a white solid panelled door (in photos). Tracy looked on old google maps from 2017 and found my door used to be white. (White door with flower pots) Absolutely disgusting service. I’ve reported to trading standards and if I don’t hear with 48 hours I’m going to take them to small claims court!”

Posted 3 years ago

“The item came in bad stitching”

Posted 3 years ago

“2 days ago I went to buy some cloths from “Select” shop in Bristol. As you couldn’t try them on in the store I bought some to try on at home. When I found out that the trousers were to small I went back to return them. When I tried to return them I was told that, I was only able to get a voucher instead of the money. So if you ever shop in select be careful because you won’t be able to get your money back.”

Posted 3 years ago

“Newcastle under Lyme store. Dreadful customer service walked in About 4pm no where near closing time. One member of staff flinging a pink hetty hover all over the place and nearly hit my foot. But hit her colleague, the hoovering was an EXTREME safety hazard, the wire was all over the floor and she was hoovering where I was standing, whilst the hoover was on they were speaking extremely loudly over it about none professional problems (out of work conversations) Whilst this was going on, an old lady was asking for MY help with getting her a top down from the shelf and getting me to pick out sizes for her. Me? A customer. Was So shocked, I work in retail myself, and this is totally unacceptable and unprofessional, could not believe it.”

Posted 3 years ago

“BUYER BEWARE! AVOID AVOID AVOID! Select is by far, the worst company I have ever had the misfortune of dealing with! There should be an option for zero stars... even that is too much! I placed an order with Select over a month ago, for nearly £70. Hermes failed to deliver the order (that's a whole different saga in itself!) and sent the parcel back to the Select. I am still waiting for my refund and after several calls I am still no further forward in receiving it. Last week they told me that they were issuing a refund... nothing. Now now this week they are telling me that they can't issue a refund until they find out where the parcel is. Not only has Hermes not returned the parcel but Select state that they don't have any information on where the parcel is! Last week they did know that the parcel was being returned??? My tracking states that it is on its back to the sender but apparently Select have a different tracking system that doesn't tell them that the parcel is being returned??? I have now been told that they have escalated my issue and I will hear back by the end of the day... I was told that same thing yesterday... I cannot believe that it is taking this long to be issued a refund for items that I have never received!!! This company takes your money, delivers a bad service and then makes it very difficult to get it back when something goes wrong. I have told Select that I will be reporting them to Trading Standards. Someone needs to look into their business practices and their blatant disregard for basic Consumers Rights. I am an owner of a retail business myself, and I would never, ever treat my customers in this way! As I am writing this review, I have just received an email from Select, stating that they are issuing a refund and it should take 3-5 days to reach my account. I won't hold my breath but I will wait for 5 days and then if I do not receive the refund as promised in writing, I will be back on here to post an update on my experience with this company. The ironic thing is that I paid extra for express delivery! It would be funny if it wasn't so terrible!! My advice to anyone reading this... DO NOT BUY ANYTHING FROM THIS COMPANY!”

Posted 3 years ago

“Vile vile vile store and vile manager, Stacey in the Longton store. Rude, unprofessional needs a good training course on how to actually speak to people. Never use this awful store, they will happily take your money, not make you aware that you will not get a refund then refuse, humiliate you in the store then make threats when you ask to speak to someone higher.”

Posted 3 years ago

“I’ve waited for my parcel for over a month, they said on the 17 of August they would contact Hermes and sort this out, I’m still waiting I’ve phoned twice to be told it’s being sorted. Still nothing, I will not be using again as I’ve not had a refund or anything sent out or even any contact from them since. I’ve proved via Hermes parcel tracker it never got to me so what’s the problem.”

Posted 3 years ago

“One of my items wasn’t received and they are refusing to send ...ripped off,won’t use the site again”

Posted 3 years ago

“They still owe me money after 5 months”

Posted 3 years ago

“Don’t use!!! Robbed me of my money! Never received item and refusing to refund me”

Posted 3 years ago

“Appalling customer service. No reply within 3 months of a complaint, emailed, Facebook, Twitter - just nothing. Won’t be shopping again with you! Disgusting service.”

Posted 4 years ago

“wouldn't even give it 1 star! complete and utter scammers took £77 off me and still no order has arrived, don't believe the website when they say extra 30% off at checkout cause that doesnt happen and certainly dont bother paying extra for express delivery cause you'll never see your order! I wasnt even supposed to pay express as it was over 70 but it still charged me!!! Absolutely no contact from customer services other than the same blanket email with my order details saying order is shipped and on the way but still no tracking number!!! please please please I urge you to NEVER buy from select!”

Posted 4 years ago

“THE WORST”

Posted 4 years ago

“Worst customer service ever, the manager threatened me and my friends to leave the store or she’ll call the security when we simply trying on clothes in the changing rooms and creating no type of havoc she blamed us for the mess we did not create! This is select in stratford westfields!”

Posted 4 years ago

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Select Fashion is rated 2.0 based on 129 reviews