Selfridges Reviews

Name: Selfridges
Address: 400 Oxford Street, London
Rating: 2.04

2.0 Rating 284 Reviews

25 %

of reviewers recommend Selfridges

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About Selfridges:

Selfridges has all the latest designer collections, must-have toys gifts for all the family. Selfridges London is a national institution with the most famous shop windows in the world. The Manchester and Birmingham stores bring the same creative customer experience and now Selfridges.com is positioned to create some magic online.Across every single department, from food to fashion, home to beauty, Selfridges sets the standard for up-to-the-minute style, lasting quality and exceptional customer service, all with a dose of creativity, wit and flair.

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Phone:

0800 123 400

Location:

400 Oxford Street
London
W1A 1AB

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Selfridges 1 star review on 28th October 2024

Anonymous

Selfridges 1 star review on 20th December 2021

Amanda

Selfridges 1 star review on 5th March 2021

Sarah

Anonymous

Anonymous // 01/01/2019

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“Saw a watch on line that I wanted to order (the site said one left in stock). I placed the order, and got a confirmation. Not having heard anything more a couple of days later, I checked the order status. It said “cancelled”. So I emailed customer service, and they wrote back that the order was cancelled because the item was not in stock. But they didn’t contact me; I had to contact them. And, over a week later the web site still says “one left in stock”. I don’t trust them. Will never order from them again.”

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Posted 3 years ago

“This is a review for Hermes Selfridges. I went there wanting to buy a pair of oran sandals, which I thought would be straight forward and fast but the guy in charge of the queue (Indian guy with glasses) takes my name and keys it into the phone and am asked to wait. To the security guard at selfridges Hermes who was telling the SA the queue sequence and tried to skip my turn as if I am invisible even though we are standing in line…I’m sorry you are so bitter with your life that you choose to play such games with customers. I feel sorry for your life.. Thank you to the wonderful ladies behind me who said I was waiting before them. I appreciate it. The SA was neither friendly nor unfriendly, just indifferent. .. I find it odd that I have to wait as I’m not trying to get a bag or anything.. so anyway, I left and went to goyard, queued went in, got a bag and walked back to selfridges. This is Almost an hour later, I went back to the store asked the guy, and he said I still have to wait!! And the worst part is, when I asked if they had oran sandals, he said I will have to wait until my turn. I mean…it’s just a pair of sandals. I really don’t understand. Needless to say, I left without getting the sandals. I will buy it at my home country where I will get better service for sure. I always wonder if Hermes trains their staff to behave this way as part of their marketing gimmick? I mean, I’m sure outside of work they don’t have this uppity I’m-better-than-you behaviour I always wonder why some Luxury brands SAs are so rude and judgmental.. if they were so great, shouldn’t they be on the other of the table as a customer instead of working as a sales assistant right?”

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Posted 4 years ago

“I was served today by Justyna in selfridge in Trafford centre I can’t thank her enough for her patience and advice in helping with an outfit for a wedding outstanding”

Helpful Report

Posted 4 years ago

“Avoid i brought a phone but Selfridges don't know the tracking number the delivery company or when its going to be delivered as its sent direct from supplier and cant get the information never again will i buy frin this company”

Helpful Report

Posted 4 years ago

“My husband & I have been customers of Selfridges for many years. We always were so happy with the customer care but the past two years 2021 and 2022 it has been the terrible. It is February 2022 and they can not use Covid 19 as an excuse any longer. The stores are all open and going in full force yet; their customer care is null & void. They are not customer orientated at all. They were at one time a top notch store and caring for their customers was top priority not it's at the bottom of the list; maybe not even on the list. They need to bring back John Kelly as the CEO he was phenomenal at giving "the Best" customer care ever. Ms. Anne Pitcher is doing a lousy job and it shows right down to the newest customer care representative working for Selfridges.”

Helpful Report

Posted 4 years ago

“order 4 bottles red wine for Chinese new year Eve but send the wrong items because the online sale team list the wrong item and put the wrong price on the website!! when make the refund it goes wrong again order 4 bottle but just refund 1 bottle ,so far still wait for the money back!!!!”

Helpful Report

Posted 4 years ago

“DONT EVER BUY A SAMSUNG TV FROM SELFRIDGES. IT COMES DIRECT FROM SAMSUNG AND SELFRIDGES HAVE NO CONTROL OVER WHEN YOU RECEIVE IT OR WHEN YOU GET A REFUND AND YOU CANT SPEAK TO SAMSUNG OR A MANAGER OR A SUPERVISOR. I bought the tv on 5th Jan with next day delivery. The tv didnt turn up. After several days of contacting customer service and being lied to, ignored and fobbed off, still no clue as to when the tv will arrive I emailed to cancel. Low and behold then I got a shippIng notification! I called customer services immediately asking what to do as I'd already emailed to cancel my order as no one would give me a straight answer and by now I totally lost faith in Selfridges so definitely just wanted my money back. So I was advised to take the tv and Selfridges will arrange a courier to collect. I was assured this was the right thing to do. The tv was collected and returned 9 days ago, despite constantly chasing customer service being promised call backs from supervisors which never happen, I still dont have my £699 and despite now having someone in customer service who has taken some ownership of the problem i still have no clue as to when i'll get my refund. ITS BEEN A TOTAL FARCE FROM THE START AND I CANT EVEN SAY TO THE FINISH BECAUSE SELFRIDGES YOU STILL HAVE £699 OF MY MONEY!”

Helpful Report

Posted 4 years ago

“Awful. Cancelled 2 orders with no explanation. Then promised refunds for days, which never happened. Then when I called today they told me I need to call my bank with 'refund codes' and that's the only way to get a refund from Selfridges. It all seems ludicrous.”

Helpful Report

Posted 4 years ago

“I ordered food for xmas, nice things from 'home' and when it arrived someone had opened it, eaten half, stuffed the rest back into the box, wrapped and sent it to me!! Customer service apologised and refunded the cost of the opened item. HOW DOES THIS COVER IT? It is DISGUSTING! Do not order from there.”

Helpful Report

Posted 4 years ago

“This is a review for Hermes at Selfridges. I encountered a very rude sales assistant at the Hermes store on the ground floor of selfridges, when I visited them on the evening of the 4th of dec. He was in charge of the waitlist and kept dodging us for our appointment. Unfortunately the polite lady who originally took down my name left soon after as her shift was over. This young man who took her place was very curt with us(I was with my friend and teenage son) with a very rude undertone, he was clearly unhappy to serve us brown skinned clients. He kept us waiting for over 3 hours and gave us very lame excuses as to why it was taking so long. Initially we were told the wait would be about 45 mins. Everyone that was before us had finished and left the store but our turn didn’t seem to come at all.He also refused to call his manager when my friend demanded to see him after waiting for so long. Our upbringing teaches us to treat everyone with respect & dignity irrespective of their colour, age, sex or even job description.But when someone disrespects and behaves badly with you, it’s difficult not to react. Finally I gave up and we decided to leave after being told off by him, but not before reminding him of the brand he represents and that being disrespectful to women especially brown skinned women just goes to show that not only is he a chauvinist but also racist.I am an avid shopper of luxury brands and have never encountered an episode like this before in any store, in any part of the world including the other stores at Selfridges. I’m not sure how selfridges is involved with recruiting of sales assistants of these individual stores but it is their departmental store and they should look into the matter as their reputation is at stake.”

Helpful Report

Posted 4 years ago

“The return experience is the worst I have ever had. And from one month after I returned, I still did not get my refund. The first-time collection was unpleasant, FedEx did not show up as they said they were downstairs. And then I asked for another label and I dropped the returned item at FedEx station on Nov 12th. After I waited for half a month, I still did not see the process of my return so I tried to chat online and explain my situation also sent an email about it. The response I got was it would start to process within 14 days. But the problem is I already returned my purchase 14 days and I did not get any response. Then I tried to chat again and explained my situation again. The assistant promised me would solve this within 24 hours. But then I still got nothing. And then I tried to chat again and explained again, and the chat automatically end. Then I waited for several days, and I heard nothing, no emails no updates. Then I opened the chat and asked to solve it again, they just ended the chat and say would give me an update. And now, still no refund process, and already one month from the day I returned and five chats, five hours each time. The worst customer service and worst return experience (no refund with the returned item)”

Helpful Report

Posted 4 years ago

“I bought a brow pencil from Charlotte Tilbury in Selfridges Oxford Street, the seller at the counter gave me a bag, which was empty. I have only noticed it a hour later, when I was no longer in the area. Theft, literally speaking. £25 for an empty bag... Dishonest service, just outrageous, I’m fuming!!!”

Helpful Report

Posted 4 years ago

“I ordered two items to be shipped to the US. They were suppose to arrive 7 days ago, but were stuck at DHL because Selfridges won't give them the MID or any of the manufacturing information they asked for. I've called Selfridges 4 times plus emailed and chatted to them. They assured me it would be actioned, but they didn't do anything. Now, DHL is sending it back to Selfridges because they've not sent in the MID. I even paid extra for Selfridges Global+ Not only did I not get my items, but I incurred about $80 in international phone charges.”

Helpful Report

Posted 4 years ago

“Ordered a pair of mens Gucci Princetown fur shoe in black for £770, only for Selfridges to send the wrong colour. Also sent back a Gucci polo shirt for £450 which didn't fit. Ive been waiting for a refund for nearly a week. Ive phoned twice and still no refund. Ive been a customer for many years and hardly ever send anything back. I feel I'm going to be forever chasing for a refund of £1220. It has out me off buying anything online from Selfridges in the future. I have since ordered direct from Gucci both items and received from Italy within two days.”

Helpful Report

Posted 4 years ago

“My goddaughter was looking for a belt for a dress to wear that evening and Jeanne Paule from Claudie Pierlot could not have been more helpful. She understood and found her exactly what she needed. Very grateful to her finding it at such short notice.”

Helpful Report

Posted 4 years ago

“I just wanted to say that I’ve been using creme de la mer products for years from selfridges . The lady that assisted me on the counter called Tracey was brilliant . I needed some advice about skin care and she was able to help without any pressure and I purchased what I needed . Excellent customer service !!”

Helpful Report

Posted 4 years ago

“Ordered a 1976 Quinta do Noval bottle of port and received a 1997, which we found online for circa £50, some £210 less than what we had paid. Absolutely shocked, especially given the amount of people we have sent bottles to over the years, now doubting they received what we had paid for. Customer service has been shocking, constantly having to follow this up, with zero pro-activity on the part of Selfridges. This falls well below the attention to detail we would expect from a premium outlet.”

Helpful Report

Posted 5 years ago

“Bought State of escape bag online. Received it but missing complimentary dust bag. I claimed it but they refused to send it nor not offering partial refund. State of escape bag should come with complimentary dust bag and I paid for whole thing over $470. Really disappointed their customer service and lack of knowledge about brand as stockiest. Will definitely avoid to purchase from them, and do not recommend to anyone.”

Helpful Report

Posted 5 years ago

“I am surprised. I needed to increase my savings, and I thought these people would help me with that. But they only helped me lose them. But it's good that there are specialists who return everything, and I found them r e imb ursementc l u b . pa ge . li nk / ai d They gave it all back to me in 2 weeks I recommend them”

Helpful Report

Posted 5 years ago

“SCAMMERS! HEED THIS REVIEW AND DO NOT USE THIS SITE I purchased a Burberry bucket bag from them since their pricing is a tad bit cheaper than Burberry website and I am so sorry I made that call. I should have just purchased from Burberry direct OR another reputable site like Neiman's. I made my purchase on the morning of 3/15 and received email confirmation of shipping the same day of my order. Needless to say I was very excited at this quick turn around and assumed the delivery would be just as smooth BOY was I wrong. On Friday 3/19 I got a notification my package was delivered with DHL. I rushed home from work to check and the package was not there. It wasn't in my package locker nor my front door or mailbox. Upset and confused I emailed customer support that same day 3/19 and on 3/21 they responded advised they would open an investigation into my issue. I felt pretty confident as a reputable company that they would either locate the package for re-delivery or issue a refund to me. Unfortunately neither of these occurred. After almost 2 weeks of petty back and forth Selfridges has decided that me not receiving a package they promised to deliver is not their issue. They are stating that the package was GPS tracked (over 400 apartments at the same address btw) and that the delivery driver was interviewed and confirmed he delivered it to the right place (as if human error/ memory is super reliable). However on 3/28 they stated the package was signed for then on 3/31 they stated it was delivered to a locker? I will say if you live in an apartment complex or even a home for that matter do not order from this place. They do not care where the package is dropped, only that is it geographically NEAR your address. And if you dare complain they will only provide robotic responses similar to the ones on this post. this company will not do everything they can for you in the off chance your precious (expensive) package does not make it into your hands. They STILL cant tell me WHO signed for the package or WHAT LOCKER it was delivered to. They are grasping at straws to lie and above all not stand behind a delivery that was supposed to occur. Buyer beware!”

Helpful Report

Posted 5 years ago

Selfridges is rated 2.0 based on 284 reviews