Selfridges Reviews

Name: Selfridges
Address: 400 Oxford Street, London
Rating: 1.99

2.0 Rating 276 Reviews

24 %

of reviewers recommend Selfridges

About Selfridges:

Selfridges has all the latest designer collections, must-have toys gifts for all the family. Selfridges London is a national institution with the most famous shop windows in the world. The Manchester and Birmingham stores bring the same creative customer experience and now Selfridges.com is positioned to create some magic online.Across every single department, from food to fashion, home to beauty, Selfridges sets the standard for up-to-the-minute style, lasting quality and exceptional customer service, all with a dose of creativity, wit and flair.

Visit Website

Phone:

0800 123 400

Location:

400 Oxford Street
London
W1A 1AB

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Selfridges 1 star review on 28th October 2024

Anonymous

Selfridges 1 star review on 20th December 2021

Amanda

Selfridges 1 star review on 5th March 2021

Sarah

Anonymous

Anonymous // 01/01/2019

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“THIS ONLINE COMPANY IS A BIG SCAM . we lost $1500 recently and they are not responding even Please report to your local frauds department and TV news channels for the investigation. Please write on their all social media pages to make people aware . Also Report it to Master card companies . They definitely will held them accountable . Most of their employees are thieves.. I'm starting a page Name SELFRIDGES UK DO NOT SHOP page . Please follow and tag local news channels”

Helpful Report

Posted 1 year ago

“Trustpilot reviews Looks like you’re in the Netherlands. Go to the Dutch Trustpilot site Thanks for your review! selfridges Your review is pending.Read more Alistair Vaughton 13 reviews GB Rated 1 out of 5 stars Nasty little Clowns Really unsure whether I have had such a bad online shopping experience. 1. Ordered a sandpit for my sons birthday well in advance. 2. Two days before, no sign of it, I call them and they apologise, they have messed up on their system. They offer me £30 goodwill voucher while I wait. Buy another gift as an emergency pressie. 3. Get an email saying that they have cancelled the order as the item is not available 4. One week later nothing from them. I call, big apologies something is wrong with the system. We will process your refund. 5. 2 weeks later - call them again as there is no refund. Oh sorry, yes, the item was from a third party so we have to get the refund from them. WHAT? - no, my contract of sale was with Selfridges, not anyone else. You need to refund me. Manager comes on the call, apologises and tells me another £30 goodwill will be issued. 6. No goodwill payment received 7. 1.5 months later, I receive £109.99. So the £30 was NOT a goodwill payment, instead they just stole my money for 6 weeks. ABSOLUTELY DISGRACEFUL (I shout out loud). I will never shop with these clowns again. My poor sons birthday gift ruined by a shoddy bunch of lying muppets. Date of experience: September 03, 2023”

Helpful Report

Posted 1 year ago

“Bought a Balmain Monogram Shirt from the online store. The item arrived and was defective / missing a button. I have since returned it to store for a full refund, and still awaiting for it to be processed after 10 days waiting. I have called the customer service dept. today and was informed the item is not showing as returned. I used to love shopping at Selfridges, but I really would reconsider shopping with them from now on and would encourage to use small boutiques instead.”

Helpful Report

Posted 1 year ago

“Worst Customer Service I have ever encountered. I purchased an item online, next day delivery, it arrived but wrong item, same brand, more expensive actually. I contacted Customer Service immediately advised to sent back cover letter to explain etc, all done same day!! Item received back at Selfridges, and status online account says - Return Rejected…it’s over a week and I have had no communication from Selfridges as yet. When I contact them they say out of their hands different department….so I have had to raise to PayPal. II am currently out of pocket for an error they made with little or no regard to following up with me! Just don’t buy online from Selfridges, the chances of something going wrong and having a fight on your hands is high, read the reviews, there seems to be a serious issue with their online department, Ugg shoes being sent instead of handbag, no handbag empty box!!”

Helpful Report

Posted 2 years ago

“The shipped me a designer bag with no bag in the box. Haven’t heard back from customer service in four days.”

Helpful Report

Posted 2 years ago

“Online Experience AWFUL I ordered & received goods to be delivered to Australia, they arrived very quickly only thing they were the WRONG Goods! I started the refund process and returned the item. Selfridges paid return postage. Selfridges then refunded me the cost of the item but NOT the $45 they charged me for delivery nor the duty I paid! I had to cover shipping charges for goods that were not what I ordered plus pay duty on goods I don’t have! Selfridges keeps sending me the same message word for word telling me they’re looking into it. When I don’t get a result and complain again they reply telling me the same thing OVER & Over but don’t refund my shipping costs! It’s a DISGRACE that a buyer should have to be out of pocket $65 for something they had no control over. This was a mistake made by Selfridges not me I shouldn’t have to pay for their error! BUYER BEWARE don’t order INTERNATIONALLY from SELFRIDGES their online support & customer service is beyond WOEFUL it’s a disgrace! Never EVER again will I shop with this store they have deceived me, made profit out of their error. It is dishonest they lack integrity and have no duty of care!”

Helpful Report

Posted 2 years ago

“Purchased 3 items before Christmas, they were delayed in the US due to bad weather and when they arrived, one of the items was missing. I promptly contacted Selfridges thinking it was probably an oversight on their part because of the Christmas rush. Wrong! Selfridges customer service has done nothing but give me excuses and tell me that the items were scanned and put in my packaged and that they fulfilled their contract. They will not be issuing a refund?? What? I was speechless, and have spent the better part of 3 weeks arguing back and forth with them, only to have them stop responding. Online chat told me they were starting the refund process and that I would get a confirmation email. Nothing. They told me a manager would ring me. Nothing. I am shocked beyond belief that a store of this size would dismiss a customer like this. I am bitterly disappointed since I had purchased many times with no issues. I was planning on making many more purchases in the future, but that's over. IF YOU ARE THINKING ABOUT ORDERING FROM THEM - THINK AGAIN. Their customer service is abysmal and they now have my £153 and my item.”

Helpful Report

Posted 2 years ago

“WIshed I had not bothered. Finally able to order a hamper. Guess what, arrived promptly enough, but some ten items missing, some were substituted, it has also been opened by someone else. Since when do you pay hundreds and expect second hand products. Now I am brining covid into my hosue with some t*** clearly opened and nicked some of the contents. Cannot email selfridges - no email No live chat What a disgrace”

Helpful Report

Posted 2 years ago

“Wanting to order a few items in the sale. Items added to baskets ok but upon check out they disappeared. Finally got connected to CS via chat, they informed me those items are out of stock. So why, 2 days later, they are still showing as being available allowing one to add them to the baskets. These are click baits. Wasting my time. Hope they go bankrupt. Cannot stand dishonesty.”

Helpful Report

Posted 2 years ago

“they might be little cheaper price and you can get little bit discounted price, but, you will end up paying for shipping charge with no tracking, and their customer service is ridiculous. Do Not Buy From HERE!! WARNED YOU!”

Helpful Report

Posted 2 years ago

“Scam artists. Bought supposedly a new Valentino Garavani Rockstud Bag. Shoulder chain missing, immediately returned it. They claimed the purse looked used and hardware was scratched. Disputed charge with PayPal and my bank. PayPal issued me full credit within hours of my filing dispute.”

Helpful Report

Posted 2 years ago

“Strongly recommend people think about join their one year delivery plan due to their limited and blocked to sale the product to Australia and HongKong, I have been their customer for many years. In the past two years, many luxury brands have not sold in other countries. I feel that they are deceiving customers to buy global free shipping. It is not stated that the sales are gradually reduced. There are many restrictions on sales outside the UK. feel cheated 🤬🤬 And their online system also worsted”

Helpful Report

Posted 2 years ago

“Saw a watch on line that I wanted to order (the site said one left in stock). I placed the order, and got a confirmation. Not having heard anything more a couple of days later, I checked the order status. It said “cancelled”. So I emailed customer service, and they wrote back that the order was cancelled because the item was not in stock. But they didn’t contact me; I had to contact them. And, over a week later the web site still says “one left in stock”. I don’t trust them. Will never order from them again.”

Helpful Report

Posted 2 years ago

“This is a review for Hermes Selfridges. I went there wanting to buy a pair of oran sandals, which I thought would be straight forward and fast but the guy in charge of the queue (Indian guy with glasses) takes my name and keys it into the phone and am asked to wait. To the security guard at selfridges Hermes who was telling the SA the queue sequence and tried to skip my turn as if I am invisible even though we are standing in line…I’m sorry you are so bitter with your life that you choose to play such games with customers. I feel sorry for your life.. Thank you to the wonderful ladies behind me who said I was waiting before them. I appreciate it. The SA was neither friendly nor unfriendly, just indifferent. .. I find it odd that I have to wait as I’m not trying to get a bag or anything.. so anyway, I left and went to goyard, queued went in, got a bag and walked back to selfridges. This is Almost an hour later, I went back to the store asked the guy, and he said I still have to wait!! And the worst part is, when I asked if they had oran sandals, he said I will have to wait until my turn. I mean…it’s just a pair of sandals. I really don’t understand. Needless to say, I left without getting the sandals. I will buy it at my home country where I will get better service for sure. I always wonder if Hermes trains their staff to behave this way as part of their marketing gimmick? I mean, I’m sure outside of work they don’t have this uppity I’m-better-than-you behaviour I always wonder why some Luxury brands SAs are so rude and judgmental.. if they were so great, shouldn’t they be on the other of the table as a customer instead of working as a sales assistant right?”

Helpful Report

Posted 3 years ago

“I was served today by Justyna in selfridge in Trafford centre I can’t thank her enough for her patience and advice in helping with an outfit for a wedding outstanding”

Helpful Report

Posted 3 years ago

“Avoid i brought a phone but Selfridges don't know the tracking number the delivery company or when its going to be delivered as its sent direct from supplier and cant get the information never again will i buy frin this company”

Helpful Report

Posted 3 years ago

“My husband & I have been customers of Selfridges for many years. We always were so happy with the customer care but the past two years 2021 and 2022 it has been the terrible. It is February 2022 and they can not use Covid 19 as an excuse any longer. The stores are all open and going in full force yet; their customer care is null & void. They are not customer orientated at all. They were at one time a top notch store and caring for their customers was top priority not it's at the bottom of the list; maybe not even on the list. They need to bring back John Kelly as the CEO he was phenomenal at giving "the Best" customer care ever. Ms. Anne Pitcher is doing a lousy job and it shows right down to the newest customer care representative working for Selfridges.”

Helpful Report

Posted 3 years ago

“order 4 bottles red wine for Chinese new year Eve but send the wrong items because the online sale team list the wrong item and put the wrong price on the website!! when make the refund it goes wrong again order 4 bottle but just refund 1 bottle ,so far still wait for the money back!!!!”

Helpful Report

Posted 3 years ago

“DONT EVER BUY A SAMSUNG TV FROM SELFRIDGES. IT COMES DIRECT FROM SAMSUNG AND SELFRIDGES HAVE NO CONTROL OVER WHEN YOU RECEIVE IT OR WHEN YOU GET A REFUND AND YOU CANT SPEAK TO SAMSUNG OR A MANAGER OR A SUPERVISOR. I bought the tv on 5th Jan with next day delivery. The tv didnt turn up. After several days of contacting customer service and being lied to, ignored and fobbed off, still no clue as to when the tv will arrive I emailed to cancel. Low and behold then I got a shippIng notification! I called customer services immediately asking what to do as I'd already emailed to cancel my order as no one would give me a straight answer and by now I totally lost faith in Selfridges so definitely just wanted my money back. So I was advised to take the tv and Selfridges will arrange a courier to collect. I was assured this was the right thing to do. The tv was collected and returned 9 days ago, despite constantly chasing customer service being promised call backs from supervisors which never happen, I still dont have my £699 and despite now having someone in customer service who has taken some ownership of the problem i still have no clue as to when i'll get my refund. ITS BEEN A TOTAL FARCE FROM THE START AND I CANT EVEN SAY TO THE FINISH BECAUSE SELFRIDGES YOU STILL HAVE £699 OF MY MONEY!”

Helpful Report

Posted 3 years ago

“Awful. Cancelled 2 orders with no explanation. Then promised refunds for days, which never happened. Then when I called today they told me I need to call my bank with 'refund codes' and that's the only way to get a refund from Selfridges. It all seems ludicrous.”

Helpful Report

Posted 3 years ago

Selfridges is rated 2.0 based on 276 reviews