Selfridges Reviews

Name: Selfridges
Address: 400 Oxford Street, London
Rating: 2.03

2.0 Rating 286 Reviews

25 %

of reviewers recommend Selfridges

About Selfridges:

Selfridges has all the latest designer collections, must-have toys gifts for all the family. Selfridges London is a national institution with the most famous shop windows in the world. The Manchester and Birmingham stores bring the same creative customer experience and now Selfridges.com is positioned to create some magic online.Across every single department, from food to fashion, home to beauty, Selfridges sets the standard for up-to-the-minute style, lasting quality and exceptional customer service, all with a dose of creativity, wit and flair.

Visit Website

Phone:

0800 123 400

Location:

400 Oxford Street
London
W1A 1AB

Write Your review

Tell us how Selfridges made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Selfridges 1 star review on 28th October 2024

Anonymous

Selfridges 1 star review on 20th December 2021

Amanda

Selfridges 1 star review on 5th March 2021

Sarah

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Appalling customer services I bought a small massager from the technology dept and when I opened it a day later found that the actual massager was not in the box. I called customer services on Good Friday to let them know and told them I will be back in London on Tuesday and that's when I will go back to the store. Firstly the seller could not even speak proper English, secondly he told me I have to wait at least 15 mins for the actual guy who sold it to me who was outside having a cigarette, thirdly when he came he said they cannot do anything about it as this has never happened to them and also why did I not come on Friday to the store (maybe I do not live in London and it was Easter so was off work for a while so there is no need for me to travel into London). I then went with him to customer services desk and they also were terrible at handling this. They did not even bother to check that I have actually called them on Good Friday to let them know. At my persistence they called customer services to check and only after that agreed to swap with one that has the actual massager in the box. I was humiliated, made to feel like a thief and they actually believed I was telling a lie. It was me against 4 people trying to convince them this has actually happened and I had a witness who was with me when I opened the sealed box only to find the product missing from it an who was ready to vouch for me. I am not sure what their selection process is for prospect sellers in there but clearly they have failed with these guys who treated me appallingly. I will never recommend this store to anyone, after all there is plenty of competition out there and many other stores with a wider range of products than Selfridges- why go through the humiliation again???? If you do buy from there please open the box to check the product is in the box.”

Helpful Report

Posted 9 years ago

“WARNING!!! DO NOT BUY ONLINE FROM SELFRIDGES!!! This is a SCAM site! I ordered two items but was told that one wasn't available. I asked for the other item to be replaced with a similar product of the exact same price but was told that I would have to make ANOTHER order, with another delivery cost of $45! (nearly the exact same cost as the item itself) I asked them to cancel my order but they PUT IT THROUGH ANYWAY!!!!! This is a SCAM site that works on over priced delivery costs! DO NOT BUY FROM SELFRIDGES!! SCAM SITE!!!! BE WARNED!!! Just look at all f the reviews all over the internet. I can't believe they are still allowed to be open.”

Helpful Report

Posted 9 years ago

“Placed an online order and chosen collection date from the store. No communication from Selfridges so at the date contacted department store only to find out that the order has been cancelled as the item is out of stock. Surely, the first thing is to notify a customer as they may have already made plans to collect it. The only positive thing that my enquery was answered within half an hour. - but still no cancellation confirmation!”

Helpful Report

Posted 9 years ago

“The staff in The cosmetics department in Selfridges Birmingham are way too stuck up for this own good. Most of them just think they walk on air just because they work in Selfridges. Had the worst customer service in store, I came to buy a product but after seeing the attitude of the sales assistant on counter (no hello, no contact, had to call her for help), I decided not to waste my money in there and decided to go to Debenhams instead. In my experience of the particular store, it's Tom Ford, Armani, Laura Mercier. Tom Ford tops the list just the worst customer service. Estée Lauder, Clinique, NYX, among the better counters.”

Helpful Report

Posted 9 years ago

“Overpriced gift wrapping for an over priced bracelet is dreadful”

Helpful Report

Posted 9 years ago

“I had a bad customer service at selfridges Mac make-up counter. It was from a woman called Tushanrne. I will never go again. If you don't like your job no need to ignore a customer.”

Helpful Report

Posted 9 years ago

“If I could rate Selfridges a zero then I would. Despite 10 days to resolve simple complaint. I haven't even received a phone call back. I have no confidence in Selfridges to resolve my complaint in a competent manner. I would be interested in hearing from anybody else with similar issues. Mr Gary Eastwood gjeastwood@msn.com”

Helpful Report

Posted 9 years ago

“I received terrible customer service in the men's shoe department Selfridges Manchester tonight. Despite my explanation about the poor quality of the Kurt Geiger boots I bought I was left feeling like a liar and my request to return was rejected too casually. Please be aware about the returns policy of Selfridges...it is not consistent with a good quality high end store”

Helpful Report

Posted 9 years ago

“I returned an order on 30th Nov 2016 and returned it on the day I collected in store. I was told the refund cannot made in store as the product has to be delivered back to warehouse. Then I waited for 10 days and checked, still not received any refund yet. I called them and said the refund takes 7 working days (I used Alipay as payment method). Fine, I wait for another 7 working day still has no refund transaction yet. Called them and emailed them twice during Christmas Holiday and yesterday. I also attached the transaction history of Alipay as they requested to prove I haven't received the refund from 13th December 2016 till now. Yes,I need prove the haven't done the refund(customer services only replied as they can see from the system, it has been refunded! -BUT where? They said they have passed the information to dedicate team to sort out the problem. But I can't see any positive response from them till now to provide a service to customer. I wouldn't buy anything online from Selfridge as I couldn't guarantee the refund (they claim they have refunded:) they do not provide any help at all!”

Helpful Report

Posted 9 years ago

“You cancelled an order 'due to web problems ' - but still took money ftom my credt card and then , to aff insult to injury, when i reory my 14 yr old daughters Birthday present, i was sent 3 items all wrong, i arranged courier pick up ftom my ace of eotk in order to be reit- dhock horror it fidn'6 turn ip!! Still no items - dyill not reimbursed ????”

Helpful Report

Posted 9 years ago

“I ordered £75 Vivienne Westwood earings, came in 2 small plastic bags, no box or label showing they were genuine. They looked like poor internet copies. When I complained I was sent a box, no notification or apology which required a special visit to post office to collect. After further complaint was ordered free delivery which I rejected as I will never shop with Selfridges again given their poor customer service. I hope this doesn't reflect negatively on the Vivienne Westwood products which I love!”

Selfridges 1 star review on 8th December 2016

Helpful Report

Posted 9 years ago

“Signed up their DPD annual delivery service. Ordered item was not delivered on the correct date. No apology. Don't recommend signing up for the delivery £30 stolen in my opinion”

Helpful Report

Posted 9 years ago

“Ordered £30 biscuits from selfridges ,when food items arrived they had 2 days life left on them, USE BEFOR END OF NOV 2016 . They arrived 28th nov 2016 Ive had refund but no real appology,I WILL NEVER SHOP AT SELFRIDGES AGAIN BE WARNED. I have just ordered alot of items from FORTNAM & MASONS . EXELLENT WONDERFULL SERVICE. Selfridges have a word with FORTNAM &MASON to see how it should be done”

Helpful Report

Posted 9 years ago

“My Dad is in his 80's and last week purchases a pay as you go mobile from Selfridges Birmingham. The Lady who served him did not offer him 9the opportunity to retain his current number or mobile provider or offer to transfer his numbers or photos. He was not aware he could do this. Better customer service is required!”

Helpful Report

Posted 9 years ago

“worst shopping experience ever. They shipped me the wrong size shoes, but only refunded me the purchase price. I have to afford the 100 dollar duty and 45 dollar shipping fee because of their mistake.”

Helpful Report

Posted 10 years ago

“I was standing there searching for some underwear for my husband as I seen a selfridges staff her name was safiyah on men's underwear look at me but didn't approach and carried on speaking to either a colleague I found it very rude and I expect to me approached because I went to the staff myself and asked for sizes and she walked away with attitude and came back with my size and attitude I didn't appreciate the customer service at all it was disgusting”

Helpful Report

Posted 10 years ago

“I didn't have my parcel delivered to me and after all that I emailed several times to try getting my parcel back or to get my refund. I was refused to get my refund back because the company claims that I wrote the wrong address down well I have proof that I have been living at that address for the past 24 years and even more so why would I give you the wrong address and even if it was the wrong address am I that stupid that would carry on with order. Well the answer is no. I'm really upset and disappointed as I never received my parcel and now neither my money which I would hard for. This is not what anyone would want in response to a situation which I am not responsible for. I have always been a good customer of selfridges I always shop here but from this time and date I will never shop with you again.”

Selfridges 1 star review on 22nd July 2016

Helpful Report

Posted 10 years ago

“If I could , I would rated this store minus?????????? I was provided for return prepaid label, which wasn't recognizable by any carriers. Return from USA was cost me $120.00 I think, this is the crime Svetlana”

Helpful Report

Posted 10 years ago

“Called Personal Shopping , as I was looking for the rare Adidas Yeezy. First, got an answer that it's not a sneakers store. Ok, when I said these are the limited edition shoes by Kanye West and that's why I'm calling them and not the sales floor got and answer :"Oh yea, forget it we don't have those" Forget it, really? When you potentially wan't to spend £1K for a pair of sneakers in your store. Harrods PS service is way much better and polite.”

Helpful Report

Posted 10 years ago

“Just a HORRENDOUS customer services. All that people are just trained to favour the tricky business Selfridges stand for...BUT NO HELP AT ALL FOR THE VICTIMIZED CUSTOMER. WORSE STORE IN UK EVER!! .......00000000stars...and even they do not give that option.”

Helpful Report

Posted 10 years ago

Selfridges is rated 2.0 based on 286 reviews