Selfridges Reviews

Name: Selfridges
Address: 400 Oxford Street, London
Rating: 2.04

2.0 Rating 284 Reviews

25 %

of reviewers recommend Selfridges

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About Selfridges:

Selfridges has all the latest designer collections, must-have toys gifts for all the family. Selfridges London is a national institution with the most famous shop windows in the world. The Manchester and Birmingham stores bring the same creative customer experience and now Selfridges.com is positioned to create some magic online.Across every single department, from food to fashion, home to beauty, Selfridges sets the standard for up-to-the-minute style, lasting quality and exceptional customer service, all with a dose of creativity, wit and flair.

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Phone:

0800 123 400

Location:

400 Oxford Street
London
W1A 1AB

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Selfridges 1 star review on 28th October 2024

Anonymous

Selfridges 1 star review on 20th December 2021

Amanda

Selfridges 1 star review on 5th March 2021

Sarah

Anonymous

Anonymous // 01/01/2019

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“My daughter sent me a link for a pair of oval platters that she wanted as a Christmas gift. Ordering from Selfridges web-site was easy and delivery was speedy and efficient. However, despite having a delivery note specifying two platters, only one was delivered. I phoned customer services to be told that my query would be investigated and I would hear back later that day. I heard nothing so then proceeded to e-mail the full details to the Customer Service Department. After another 5 days, I still had no acknowledgement and therefore I telephoned again. I re-iterated all the details and was told that I would be phoned later that day with an explanation. It is now 8 days later and no-one has contacted me. Selfridges were very quick to take my cash but £37 for one oval platter in the present financial climate is ridiculous.”

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Posted 13 years ago

“Not sure if it's selfridges fault or thier delivery service, but either way I won't buy from them online again. It took a week and a half for me to get my delivery when it said it would be 4-5 days. I wasn't contacted to be told it would be late either. I expect more from Selfridges.”

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Posted 13 years ago

“I ordered a birthday present for a friend and it came 7 days later then expected. Selfridges claimed that parcelforce tried to deliver, but I know they did not. They refused to follow through or do their job in the first place so now I have to go pick up my item even though I payed for shipping! If you want something done correctly, do it yourself and don't shop at Selfridges.”

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Posted 13 years ago

“I would just like to highlight the fact that Selfridges is a lovely store with horrible customer service. I always walk away with great luxury and designer items when I drive an hour to the store. However, I've given them the benefit of the doubt and tried shopping online twice now, both to have terrible experiences. My first experience: After being told my purchase went through and receiving confirmation, my goods never arrived. I sent several emails, which they didn't ever respond to, I finally got in touch with someone who said that for whatever reason (they couldn't tell me why) my order didn't go through? The second experience happened when I ordered some little boots for my niece and they came in un-original packaging! One would think shopping at Selfridges you would be able to get new and nice packaging that say the brand of the shoe, but I guess not! Again no one was of any help!”

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Posted 13 years ago

Selfridges is rated 2.0 based on 284 reviews