Septics Direct Reviews

Name: Septics Direct
Address: Heritage Works, Winterstoke Road, Weston-super-Mare
Rating: 4.48

4.5 Rating 50 Reviews

84 %

of reviewers recommend Septics Direct

Company Reviews

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Phone:

01934 422 311

Email:

info@septicsdirect.co.uk

Location:

Heritage Works, Winterstoke Road
Weston-super-Mare
BS24 9AN

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product and delivery was OK but why not send an invoice!! Two delivery notes that state the same information but no invoice. I had to contact you 3 times just to get an invoice emailed to me.”

Helpful Report

Posted 6 months ago

Hello, thank you for your review and comment, I understand you should have now received the invoice. Let us know if you need anything else. All the best, The Tricel Environment

Posted 6 months ago

“The products and service is good, the postage charges are very high”

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Posted 9 months ago

Thank you for your review, we do our best in relation to postage, but unfortunately sometimes they can appear high. The Tricel Team

Posted 9 months ago

“I just needed 2 diaphragms for a Resun LP 100 pump - they were overpriced and the only other source in Europe was aquarium specialist in Holland - who wouldn't ship to the UK - as Brexit has meant he needs a UK VAT number! BUT his were 12 Euros !! Yours £27 !!! "The postage in UK was £11 - criminal - and the only option available when a 1st class recorded delivery would be half the price at least. I will get the shop in Holland to post a set to a friend in France and when they visit again I will have a set for the next repair!”

Helpful Report

Posted 1 year ago

“Product was as described and needed for repair, delivery was prompt. However, sending a small pair of rubber diaphragms, weight about 120 gms by special carrier at over £11 was extortionate when they could easily have been sent first or second class post for significantly less. The web site should at very least give an option to choose a despatch method rather than what felt like an untimatum at the end of the purchase process. If I could have found the product elsewhere I would have done. (The questions below are not relevant as I did not contact the company) Disappointed.”

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Posted 2 years ago

Thank you for your review, we're sorry to hear your experience didn’t match your expectations. We review all feedback provided. The information submitted helps us to improve the level of products and services we're able to deliver to our customers. The SepticsDirect Team

Posted 2 years ago

“Everything went well except the delivery of the two air pumps, as the driver only had one onboard so caused a second visit to site when the No 2 turned up.”

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Posted 2 years ago

“No problem with Septics Direct who processed and despatched my order very quickly but let down by APC deliveries. Took 5 days and palmed me off with false delivery promises 3 times.”

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Posted 4 years ago

Septics Direct is rated 4.5 based on 50 reviews