SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.75

4.8 Rating 5,373 Reviews

94 %

of reviewers recommend SG Petch

4.8

Based on 5,373 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01325 488886

Location:

McMullen Road,
Darlington
County Durham
DL1 1XZ

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Natalie Ablewhite

Anthony Edward Mcclelland MBE

SG Petch 5 star review on 22nd April 2025

181

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very friendly and professional in all aspects of my purchase”

Helpful Report

(Darlington) - Posted 2 years ago

Thank you so much, Shaun, for the 5 star rating and for the kind words about SG Petch! We really appreciate you being a returning customer and your feedback on our friendly and professional service. We hope to see you again soon!

Posted 2 years ago

“Another car lease through Nick at York SGPetch, quick, efficient, knowledgable and friendly service. Thanks”

Helpful Report

(York) - Posted 2 years ago

Thank you for your five star rating of SG Petch, Claire! We are so glad that you had a great experience with Nick at York SG Petch and appreciate the feedback. We strive to provide the best and most efficient service to all of our customers and are delighted that you had a pleasant experience. We hope you have a great day and look forward to seeing you again in the future.

Posted 2 years ago

“Although our new car was promised for the end of march and arrived at the end of May. We ouldnt be more pleased with the car and the excellent service from your salesman Wayne Denton who was brilliant! Thanks”

Helpful Report

(York) - Posted 2 years ago

Thank you so much for taking the time to review SG Petch, Ann! We are so glad that despite the delay regarding your new car, you still got the perfect car, and enjoyed the excellent service from Wayne Denton. Thanks again and we look forward to seeing you again in the future.

Posted 2 years ago

“Very professional. Was kept informed every step of the way.”

Helpful Report

(Sunderland) - Posted 2 years ago

Hi, Thank you for leaving us a review, we really appreciate it. We hope you enjoy the rest of your day.

Posted 2 years ago

“Excellent customer service, extremely helpful.”

Helpful Report

(South Bank) - Posted 2 years ago

Hi Emily, It is great to hear you received excellent customer service from us, thank you for taking the time to leave us a review.

Posted 2 years ago

“I got a Hyundai kona from sg Petch great car great customer service and great follow up care after collecting the car couldn’t have been more helpful made it very special would really recommend buying new or used car from them”

Helpful Report

(Middlesbrough) - Posted 2 years ago

Thank you so much for your wonderful 5-star rating of SG Petch, John. We're delighted to hear that you had a great experience with us from start to finish - right from the purchase of your Hyundai Kona, through to the outstanding customer service and aftercare. We're glad your experience was special and that you would recommend us to others - it means a lot to us. Many thanks again for taking the time to share your great feedback!

Posted 2 years ago

“we dealt with Nicky h2 was so helpful & explained everything to us we are so grateful for his advice”

Helpful Report

(Sunderland) - Posted 2 years ago

Thank you so much Flora for taking the time to rate SG Petch 5 stars! We truly appreciate it! We were delighted to know that you had a wonderful experience with Nicky; we are so grateful that he was able to provide you with great advice and make the process of dealing with us stress-free!

Posted 2 years ago

“Our experience with SG Petch has been outstanding. David the Mazda advisor has been helpful and is always at the end of the phone”

Helpful Report

(Darlington) - Posted 2 years ago

Thank you so much for your 5-star rating of SG Petch, Eric! We are also glad to hear that our service has been outstanding to you, and that David the Mazda advisor has been helpful. Thank you for choosing SG Petch.

Posted 2 years ago

“The service was very good, the staff polite just the one hiccup, part- exed my Tiguan tech , and wanted same spec , ( wife struggles with bonnet , needed front camera) advised the ultimate, great car , no front camera ,audio only didn’t realise they did ultimate tech! Wife getting used to it ( stops on first beep ) otherwise a great experience!👍👍”

Helpful Report

(Middlesbrough) - Posted 2 years ago

Thank you for your 4-star rating of SG Petch, Brian! It sounds like you are getting more used to the car every day. We are glad you had a great experience overall and thank you again for your kind rating!

Posted 2 years ago

“Absolutely brilliant. Ryan was incredibly helpful and the whole process was made very easy,”

Helpful Report

(Darlington) - Posted 2 years ago

Thank you so much for your kind words, Joshua! We really appreciate you taking the time to write a 5 star review. We're so pleased to hear that Ryan was incredibly helpful and that you found the whole process easy. We hope you have a great day.

Posted 2 years ago

“Very friendly and knowledgeable.”

Helpful Report

(Middlesbrough) - Posted 2 years ago

Thank you so much for your 5 star rating of SG Petch! We are delighted to hear that you find us very friendly and knowledgeable. We hope you have a great day and look forward to seeing you again in the future.

Posted 2 years ago

“First Class Dealer First Class Service Has to be 5 Stars ⭐️ ⭐️⭐️⭐️⭐️”

Helpful Report

(Durham) - Posted 2 years ago

Thank you so much James for your 5 star rating of SG Petch! We really appreciate it and we are so glad to hear that you have received First Class Service and Dealer experiences. We look forward to seeing you again soon!

Posted 2 years ago

“Andrew was pleasant and helpful a good and knowledgeable help”

Helpful Report

(Darlington) - Posted 2 years ago

Thank you so much, Pamela, for your 4-star rating! We really appreciate it, and we're glad that Andrew was able to be pleasant and helpful. We hope you had a great experience and we truly appreciate that you are a returning customer. Thank you for your continued support!

Posted 2 years ago

“Your staff where very good and present”

Helpful Report

(Sunderland) - Posted 2 years ago

Thank you so much for your 5-star rating of SG Petch, Robert, and for being a repeat customer! We're delighted to hear that our staff were very good and present, and we look forward to your next visit!

Posted 2 years ago

“The changeover to a new car was made very easy”

Helpful Report

(Durham) - Posted 2 years ago

Thank you so much for your 5 star rating of SG Petch, Maureen! We are thrilled that you had such a great experience with us; the changeover to your new car was made very easy and we appreciate your loyalty over the years. Thank you for your continued support!

Posted 2 years ago

“Bought a used car for £10,500, we trusted this garage as we thought it was a genuine dealership... We took the car back as the car had faulty brakes, the garage claim the brakes was fine & safe (sqeaking & grinding); however we've just forked out £400 for new discs & pads cause they was ABDOLUTELY SHOT!!! You can put it down to general wear and tear, or you can make good customer repor and do the right thing.... #whereshallitethermyhorse #cowboys”

Helpful Report

Posted 2 years ago

We are so sorry to hear about your experience with us! We value customer satisfaction and safety above all else, and we are so sorry we were not able to provide that for you. Honestly, we should have done better, and we apologise for the inconvenience. We take customer feedback seriously, and we would love to know what we can do to make this right for you. Could you please let us know how we can make things better? We would really appreciate it and would love to have the opportunity to show you that we care for our customers. Thank you for taking the time to provide us with your feedback.

Posted 2 years ago

“Avoid taking your car here for repair if you want it back the way it goes in. Took my seat in to have brakes done which were flagged on service 6 month previously but I wasn't made aware. Collected car got to top of the road and the front sensor warning light come on and no cruise control which I put down to car been washed as does sometimes affect sensor. Started car following day and still on so wiped sensors and noticed front grill all cracked. Rang numerous times and kept getting told I need to speak to someone else and the call was never connected so I went to dealership. Car booked in to be checked over after been told they needed to check the computer and no surprise denying all knowledge of it. Strange it went in without warnings and damage but comes out with it but it's not down to them. I was replacing the car in 2 month time even had my car chosen but won't be returning to this showroom”

Helpful Report

(Audi) - Posted 2 years ago

Thank you so much for your feedback, Claire. It sounds like you had a really frustrating experience and I'm sorry that happened. We strive to provide excellent service and repair to all our customers, and we clearly didn't meet your expectations in this case. Again, I'm sorry that you had to go through this and thank you for sharing your feedback.

Posted 2 years ago

“Very happy with the service provided by Ray Yates, no hassle, no big pressure to buy, went out of his way to source the right car for me very quickly 10 out of 10 thanks Ray”

Helpful Report

(Durham) - Posted 2 years ago

Thank you for your wonderful 5-star rating, Carmel! We are delighted that Ray Yates provided you with excellent service and that he went out of his way to quickly source the right car for you. Very kind of you to give him such a glowing review. We appreciate your continued loyalty and thank you for being a returning customer!

Posted 2 years ago

“If you need a new car go and see Ryan Robertson at SG Petch in Darlington. We have bought three Mazda’s from him and the service he gives just keeps getting better and better. He goes above and beyond to ensure the customer gets a fair deal and his aftersale service is brilliant….”

Helpful Report

(Darlington) - Posted 2 years ago

Thanks so much, Clive, for your 5-star rating of SG Petch! We can't thank you enough for being a loyal and repeating customer. We understand you recently bought three Mazda’s from Ryan Robertson at SG Petch in Darlington, and the service you received was outstanding. We really appreciate your trust in our team, and your kind words about Ryan's dedication to offering an exceptional customer experience. Thank you for your continued support, it means a lot to us!

Posted 2 years ago

“Buying a new car is never an easy task,but in my experience coming to SG PETCH was the BEST thing I could of done,from day one coming to look for a new car was a pleasant experience.Everyone was really friendly and really helpful and not pushy at all.From seeing Nicky the salesman to Neil the Manager they couldn't of done more.I would recommend anyone to come here for a new or used car.Thanks again.one happy customer.Rod Newton.”

Helpful Report

(Sunderland) - Posted 2 years ago

Thank you so much Rodney for your generous 5 star rating of SG Petch! We're so glad that you had a wonderful experience from start to finish and we appreciate your recommendation. We look forward to serving you in the future.

Posted 2 years ago

SG Petch is rated 4.8 based on 5,373 reviews