SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.75

4.8 Rating 5,365 Reviews

94 %

of reviewers recommend SG Petch

4.8

Based on 5,365 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01325 488886

Location:

McMullen Road,
Darlington
County Durham
DL1 1XZ

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Natalie Ablewhite

Anthony Edward Mcclelland MBE

SG Petch 5 star review on 22nd April 2025

181

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Straight forward service, daniel was lovely.”

Helpful Report

(Darlington) - Posted 2 years ago

Hi Sharon, Thanks for your review, we really appreciate it. We hope you have a great day.

Posted 2 years ago

“Excellent service thanks very much”

Helpful Report

(Durham) - Posted 2 years ago

Hi Clare, Thanks for your 5-star review, we really appreciate it.

Posted 2 years ago

“I have spoken to several Mazda dealerships around my area Kendal, Carlisle etc... and I had to drive double the distance to SG Petch dealership however the extra time driving certainly helped me in obtaining a great deal. Ryan listened to my requirements and conducted himself as he should not like some of the other sale guys i have spoken to just was just in it for sale. even order £200+ off extra like mats etc.... again no hard sell along with the mazda service plan again no hard sell. Ryan deliver the sale pitch very calmy and you neither felt pressurized.”

Helpful Report

(Darlington) - Posted 2 years ago

Hi Mark, Thank you for your review and sharing your experience, we really appreciate it. We hope you have a great day!

Posted 2 years ago

“I ordered my Kia Sportage in March 2022, completing the Order Form in which the part-exchange value of my vehicle was recorded. The salesman I was dealing with left the company. Any subsequent contact regarding possible delivery of the vehicle was instigated by myself, with no updates coming from Petch. I was then informed (December) that the vehicle was on its way, given an expected arrival date in the UK and possible collection date, along with name of the salesperson who would be completing the sale. A phone call was received saying the vehicle was now with Petch, but that the value of the vehicle I was putting in in part-exchange had dropped (significantly) and the balance to complete the sale/purchase was now greater than when the order was placed. At no time was it pointed out to me that the value of my vehicle would be reviewed due to the time-lapse. Fortunately I was in the position to be able to meet the increase cost to change but am disappointed that this was not pointed out to me at the time the order was placed, and there is nothing in the order form that explains this although the form does state what happens should the cost of the car being purchased increase. While I am delighted with my new car, the process has been poor leaving me a touch disappointed. I have raised these issues with Petch but have been left with unanswered questions at the time of writing this review. I have given a four-star rating but this could easily have been three.”

Helpful Report

(Darlington) - Posted 2 years ago

Hi Paul, Sorry to hear you were disappointed with the service you received. Your comments have been forwarded to the branch and they will be in touch.

Posted 2 years ago

“After a couple of not so good dealings with other dealers we're delighted with the service at sg petch. And of course with the car itself. Anthony was so helpful throughout the process.”

Helpful Report

(Darlington) - Posted 2 years ago

Hi Pauline, Thanks for your review, we really appreciate it. We hope you enjoy your new car.

Posted 2 years ago

“We travel from another city to get the good personal service we get from Kevin and the team. That is why we have bough 4 cars from them in the last 3 years.”

Helpful Report

(York) - Posted 2 years ago

Hi Dennis, Thank you for taking the time to leave us a review and your continued custom, we really do appreciate it. We hope you have a great day and we hope to see you again soon.

Posted 2 years ago

“treated very professionally, staff where attentive and respectful of my requests. always very welcoming”

Helpful Report

(York) - Posted 2 years ago

Hi Paul, Thank you for taking the time to leave us a review. It is great to hear you received a professional service. We hope you enjoy your new car and enjoy the rest of your day.

Posted 2 years ago

“It was a pleasure dealing with Roy from Sunderland branch he made it very easy to purchase the car. I would recommend Roy and SG Petch for a great job done!”

Helpful Report

(Sunderland) - Posted 2 years ago

Thanks for your review Ian, we really appreciate you taking the time. We hope you have a great day.

Posted 2 years ago

“Could be things done better”

Helpful Report

(Durham) - Posted 2 years ago

We are sorry to hear you weren't a 100% happy with the service you received. If you would like to get in touch at https://www.sgpetch.co.uk/contact-us to discuss you experience further, we would really appreciate it.

Posted 2 years ago

“I wasn’t offered a test drive short period of time flicked through the car controls”

Helpful Report

(Darlington) - Posted 2 years ago

Hi Marina, We are sorry to hear you weren't offered a test drive, if you would like to discuss the matter further please don't hesitate to contact us a https://www.sgpetch.co.uk/contact-us.

Posted 2 years ago

“Very helpful staff and no hard-sell which I appreciated”

Helpful Report

(York) - Posted 2 years ago

Hi Martin, It is great to hear you found the staff helpful. Thank you for taking the time to leave us a review. We hope you have a great day.

Posted 2 years ago

“Great service, great staff, great vehicals, what more do you want.”

Helpful Report

(York) - Posted 2 years ago

Hi Paul, Thank you for taking the time to leave us a review, we really appreciate it. Have a great day.

Posted 2 years ago

“My car needed it’s first service, I struggled to get it in so it was picked up and dropped back off afterwards with a hoover and clean. Fantastic customer service, it’s great that they send you an informative video of the service too.”

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Posted 2 years ago

Thanks for leaving us a review Donna, we really appreciate it.

Posted 2 years ago

“Just ordered my 5th car of them, exceptional service from start to finish, i will continue using them and would definitely recommend!”

Helpful Report

Posted 2 years ago

Hi Tony, your continued custom is greatly appreciated. Thank you for taking the time to give us feedback and enjoy the Christmas holidays.

Posted 2 years ago

“Faultless experience salesman was very knowledgeable,this is my second car from Sg Petch and hopefully won't be the last.”

Helpful Report

(Durham) - Posted 2 years ago

Thank you for your great review, Janice. Your continued custom is very much appreciated. Have a great Christmas and new year.

Posted 2 years ago

“I have been a customer of SG Petch since they opened their Middlesbrough showroom and have never failed to be impressed by their service and professionalism. My latest vehicle purchase is a Hyundai Tucson Hybrid and I am absolutely delighted with the car. I would wholeheartedly recommend S G Petch Middlesbrough to anyone looking for a great car deal and quality service.”

Helpful Report

(Middlesbrough) - Posted 2 years ago

Hi Laurence, Thank you for leaving us a review and continued custom. It is great to hear your pleased with your new car. We hope you have a good day.

Posted 2 years ago

“very good service by mr steve kennedy could not have been more helpful great service”

Helpful Report

(Darlington) - Posted 2 years ago

Hi Terry, Thank you for your review, we really appreciate it. We hope you have a good day.

Posted 2 years ago

“SG Petch is one of the best and easiest companies to deal with. They are great for customer service and take all the difficulty out of buying a new car.”

Helpful Report

(Darlington) - Posted 2 years ago

Hi Andrew, Thank you for your review, we really appreciate it. We hope you have a great day.

Posted 2 years ago

“Your salesman, Michael Beck, was very patient and courteous throughout the process. We came back several times with questions and always handled them in a friendly and happy manner. We look forward to dealing with Michael and SG Petch again in the future.”

Helpful Report

(Sunderland) - Posted 2 years ago

Hi Steven, Thank you for your review and you kind comments, we will pass them onto Michael. We will look forward to seeing you again in the future.

Posted 2 years ago

“Sales staff are first class. Always on hand to offer advice and help whilst choosing a car and during the sales process. Collection of the car is always easy, with a full explanation given of the controls. The only downside is the garage sale room. It is too hot in summer and cold in winter. It is also hard to hear when too many people are in the area, as the sound bounces around the area. There should be blinds in the garage that can be lowered to block out the sun in summer. We have been in the garage on some days and find it must be hard for the sales team to carry out their job comfortably.”

Helpful Report

(Durham) - Posted 2 years ago

Hi, Thank you for your review, we really appreciate it. Your comments have been passed onto management. Have a great day.

Posted 2 years ago

SG Petch is rated 4.8 based on 5,365 reviews