SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.75

4.8 Rating 5,365 Reviews

94 %

of reviewers recommend SG Petch

4.8

Based on 5,365 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01325 488886

Location:

McMullen Road,
Darlington
County Durham
DL1 1XZ

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Natalie Ablewhite

Anthony Edward Mcclelland MBE

SG Petch 5 star review on 22nd April 2025

181

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Invariably great sales and service from the staff of Steve Petch. Been a customer since about 1982 and that in itself should testify to the quality of service provided. Happy customer”

Helpful Report

(Durham) - Posted 2 years ago

Hi Ethan, Thank you so much for your 5 star rating, ETHAN! It is so wonderful to know that you've been a customer since 1982 -- we really appreciate your loyalty! We aim to consistently provide great sales and service for all of our customers, and we are delighted to know that you are a happy customer.

Posted 2 years ago

“Everyone at SG Petch Richmond are brilliant, this is why I travel one hour each way. Excellent communication from start to finish, everything is explained in detail to make sure you have purchased the right car.”

SG Petch 5 star review on 17th April 2023

Helpful Report

(Richmond) - Posted 2 years ago

Hi Alan, Thank you so much, Alan, for your fantastic 5 star rating of SG Petch! We are so glad to know that your experience travelling to our Richmond store was a positive one, and that you appreciate the commitment we have to quality customer service, communication and making sure that you get the right car. We appreciate your loyalty and repeat custom, and look forward to seeing you again soon!

Posted 2 years ago

“I've recently picked up my new kia sportage from the richmond branch professional from stat to finish. Great staff all of them”

Helpful Report

(Richmond) - Posted 2 years ago

Thank you so much, Darron, for your 5 star rating of SG Petch! We are so glad to hear that your experience with our Richmond branch was professional from start to finish. We are also very appreciative of your loyalty as a returning customer. We hope you enjoy your new Kia Sportage and that we can continue to provide you with great service for many years to come. Thank you for your kind words and for choosing SG Petch!

Posted 2 years ago

“First class friendly service.”

Helpful Report

(Durham) - Posted 2 years ago

Thanks so much for your 5-star rating of SG Petch, Brian! We appreciate your kind words and are glad you enjoyed our first class friendly service. Thank you for your repeat business, we truly appreciate it!

Posted 2 years ago

“A very good service l couldn’t fault them kept us up to date with any changes would recommend”

Helpful Report

(Darlington) - Posted 2 years ago

Thank you so much Yvonne for your 5 star rating of SG Petch! We appreciate your kind words and it makes us so happy to know that you had such a great experience. We look forward to seeing you again soon!

Posted 2 years ago

“The salesman I found to be very professional not pushy. Answering all my questions. Also very happy with my purchase.”

Helpful Report

(Sunderland) - Posted 2 years ago

Thank you for the five-star rating of SG Petch! We are thrilled to hear that you had a positive experience with the professionalism of our salesperson, and that you were satisfied with your purchase. We look forward to seeing you again soon!

Posted 2 years ago

“We bought a car with Petches and £6,975 for one of there cars we were given a voucher for a MOT when the time came we booked it in it failed dromaticaly the car had only done 1000 miles although it was used daily. We could not recommend Petches at this time. Very disappointed.”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to provide this feedback about your experience with SG Petch. We're sorry that your experience was so disappointing, and we would like to make it up to you. Could you please provide us with more details about the issues you encountered with the car, and any other information that might be helpful? We really appreciate your input and look forward to hearing from you soon. Thank you again for your time!

Posted 2 years ago

“Excellent communication and service, thank you!”

Helpful Report

(Durham) - Posted 2 years ago

Thank you for your 5 star rating of SG Petch! We are glad to know that you found our communication and service to be excellent! We look forward to serving you again in the future!

Posted 2 years ago

“The person I dealt with was a credit to your company, very good. My only problem was disabled or any other parking at the garage, I am unable to walk and on my two visits I couldn't park in the garage at all. Which for disabled just isn't good enough. Other than this everything was perfect”

Helpful Report

(Middlesbrough) - Posted 2 years ago

Thank you so much for your 5-star rating for SG Petch, Michael. It is excellent to hear that the person you dealt with was a credit to our company. Your feedback regarding disability parking at the garage is really valuable and we will look into what we can do to improve access for disabled customers. We would be delighted to welcome you back again in the future.

Posted 2 years ago

“Excellent, friendly service from start to finish.”

Helpful Report

(York) - Posted 2 years ago

Thank you so much Neil for your 5-star rating! We really appreciate your feedback. We're delighted knowing you've had excellent, friendly service from start to finish. We look forward to providing you with the same level of service in the future.

Posted 2 years ago

“Very good, Connor sold me my car and explained everything so i wasn’t confused, answered all my questions. Lovely and friendly staff”

Helpful Report

(Durham) - Posted 2 years ago

Thank you so much for your 5 star rating of SG Petch! We are delighted to hear that Connor sold you your car and that our staff provided excellent customer service. We hope you can continue counting on us for all your future car-buying needs!

Posted 2 years ago

“Staff worked hard to find us the right car for our needs”

Helpful Report

(Durham) - Posted 2 years ago

Thank you for your 5-star rating, John! We appreciate the kind and positive words. Our staff always strives to go the extra mile in providing our customers with the best service and to find the right car that fits their needs, so we're happy to hear that we've been able to do this for you. Thanks again, and we look forward to seeing you again soon!

Posted 2 years ago

“Anth Nelson has yet again (this is my second car from him) been amazing to deal. Thanks again Anth see you in another 3 years 🤣”

Helpful Report

(Darlington) - Posted 2 years ago

Thank you so much Shannen for your 5 star rating! We are so pleased that you had a great experience with Anth Nelson and SG Petch! We are so glad to know that he has once again provided you with amazing service and we will look forward to seeing you in another 3 years!

Posted 2 years ago

“Absolutely love my new Hyundai Tucson, and the staff are brilliant so helpful and friendly, they make you feel so at home and valued”

Helpful Report

(Middlesbrough) - Posted 2 years ago

Thank you Carole for your glowing 5 star rating of SG Petch! We are delighted to hear that you are absolutely loving your new Hyundai Tucson! We strive to make each and every customer feel valued, respected and at home - so we are thrilled that we could make such a positive impression on you. Thank you for your kind words!

Posted 2 years ago

“Excellent service from start to finish smooth transition between old car and new car”

Helpful Report

(Durham) - Posted 2 years ago

Thank you so much, Alan, for your 5 star rating of SG Petch! We're glad to hear that you experienced excellent service from start to finish and had a smooth transition between your old car and new one. We look forward to seeing you again soon!

Posted 2 years ago

“Fantastic service from start to finish, amazing friendly service and the car is outstanding.”

Helpful Report

(Darlington) - Posted 2 years ago

Thank you so much for the 5 star rating Angela! We are so glad you've had a fantastic experience with us from start to finish and are delighted that you are a repeat customer. We really appreciate your kind words about our friendly service and amazing cars!

Posted 2 years ago

“Fantastic service from start to finish. Dan and becky were brilliant explaining everything I needed to know. Dan kept me in the loop with when my car was arriving. Couldn't ask for anything more.”

Helpful Report

(Middlesbrough) - Posted 2 years ago

Thank you Robert for your kind words and for giving us a 5-star rating. We really appreciate your loyalty as a customer and it's so good to hear that both Dan and Becky were great at helping you out! We look forward to welcoming you back here in the near future.

Posted 2 years ago

“Excellent service from start to finish also got a few freebie’s thrown in”

Helpful Report

(South Bank) - Posted 2 years ago

Thank you so much for your 5 star rating of SG Petch and for appreciating our excellent service! We are glad to hear that you got some freebies too! We appreciate your kind words. Thank you for being a part of the SG Petch family.

Posted 2 years ago

“A great set of customer service staff and all round great service also a shout out to Carl for going above and beyond to get my new car to me thanks once again”

Helpful Report

(Durham) - Posted 2 years ago

Thank you very much for your five-star rating, James! We are so pleased to hear that you had such a great experience with SG Petch and its customer service staff. We especially appreciate you giving a special shoutout to Carl for going above and beyond in getting your new car to you. Thank you once again!

Posted 2 years ago

“Excellent attention and service from start to time finish by salesman, Alan Copeland. He was very knowledgeable and answered all of our questions easily. Even brought to our attention we were able get 'blue light' discount, which we had no idea about, it saved us thousands, and probably clinched the deal. Also the most efficient and easy handover we have ever had when buying a new car.”

Helpful Report

(Durham) - Posted 2 years ago

Thank you so much for your 5-star rating, Wendy! We are thrilled to hear that you had an excellent experience from start to finish with our salesman, Alan Copeland. We are also glad that he was able to inform you about the 'blue light' discount. We look forward to welcoming you back again in the future.

Posted 2 years ago

SG Petch is rated 4.8 based on 5,365 reviews