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Shades of Time Reviews

4.8 Rating 1,672 Reviews

95 %

of reviewers recommend Shades of Time

Company Reviews

Product Reviews

4.8

Based on 1,672 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

+44 1534 720110

Email:

customerservices@shadesoftime.co.uk

Location:

45 King StSt HelierJersey
Channel Islands, UK
JE2 4WE

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Shades of Time 5 star review on 11th March 2022

Shades of Time 5 star review on 11th March 2022

Shades of Time 5 star review on 17th June 2021

Shades of Time 5 star review on 17th June 2021

Shades of Time 5 star review on 17th May 2021

Shades of Time 5 star review on 8th March 2021

Shades of Time 5 star review on 24th December 2020

Jacqueline Pritchard

2

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order placed on 18th November didn't hear anything at all from yourselves even after phoning and leaving messages ghat no-one replied to. Order arrived weeks later, completely unannounced. Glad it arrived bug not impressed with customer service.”

Posted 2 years ago

“I have ordered from shades of time before and had a good experience with them but this time I was disappointed as the earrings I ordered one did not shut tight so I have sent them back. I was dissapointed as I have the whole set necklace ,bracelet etc”

Posted 2 years ago

“Ordered on 23rd of November Today 15th of December have still not received my order!!!!”

Posted 3 years ago

“I have not recieved this order yet so can’t write a review.”

Posted 3 years ago

“Gave 3 stars due to flimsy packaging. Delivery was very good, however packaging not sturdy enough to protect the cracker, damage to one side, decided to keep as jewellery item was undamaged and just stuck a bit of sellotape to repair damage. Only improvement suggested is to use more sturdy packaging for item to be prestige during transit.”

Posted 3 years ago

Hello, I'm very sorry to hear that your bracelet gift bag became damaged in transit, we are always grateful for the feedback we receive as this gives us a chance to improve our service and have any problems that customers may receive with their orders put right. If you are happy for us to do so we can have another Joma gift bag sent to you to be received in 3 working days? Please contact me at customerservices@shadesoftime.co.uk and I can have this done for you today? Kind Regards, Katie

Posted 3 years ago

“I haven’t received my purchase even tho 2-3 working days delivery was stated.”

Posted 3 years ago

Hello Sahida, Thank you for ordering with Shades Of Time. Your order is showing to have been dispatched by us on the 27th November for shipping and onward delivery to you. With your order being upgraded to a Signed for delivery which typically takes 3 working days to arrive this was due to be delivered on the 2nd December, however I can see that this actually arrived on the 5th. I'm very sorry for the delay you had received with your order, I am aware that Royal Mail are currently experiencing delays due to the current situation, a higher volume of online ordering and travel restrictions. However they have informed us that they have extended their delivery hours to be delivering until the late evenings to try to catch up. We hope that you are happy with your order otherwise and again we are very sorry for the delay experienced. Kind Regards, Katie

Posted 3 years ago

“One of the things I love about your products is how well they are presented. The wrapping is usually lovely but this time the scarf I purchased looked stuffed in a slightly battered looking gift bag. No tissue wrapping. Nice product but can't use the gift bag.”

Posted 3 years ago

Hello Ruth, Thank you for ordering with shades Of Time. Im so sorry to hear that your gift bag was received damaged, we always appreciate feedback that can help us improve our service and we are happy to have another gift bag sent out to you if you would like? Unfortunately Katie Loxton don't provide us with tissue wrapping, so we are unable to send any of this out for you. Please accept my apologies for any inconvenience this has caused. We hope we can have this resolved for you in time for your gift to be given. Kind regards, Katie

Posted 3 years ago

“Ordered gloves as a gift for my aunt's 80th bday. Delivery was supposed to be within 3 working days, they took 9 working days days to arrive. I sent an email and got no reply, had to call up on 2 occasions to find out where my order was. The gloves are lovely but delivery wasn't the best.”

Posted 3 years ago

“I ordered bracelets for my Daughter for her birthday and they did not arrive until 2 weeks after. When they arrived she was really pleased with them but I was disappointed that I couldn’t have given them to her on her Birthday.”

Posted 3 years ago

“Reasonable pricing and good quality product however was nearly 2 weeks late with the delivery time, it was a birthday present”

Posted 3 years ago

“My number is 07488253393”

Posted 4 years ago

“The first 3 orders was prompt and couldnt fault service. Last order came 3 days late overall good.”

Posted 4 years ago

“Item good quality but much bigger than I expected so had to return it. Refunds take a very long time!”

Posted 4 years ago

“My order was very late arriving But product good when it arrived”

Posted 4 years ago

We can only apologise for the late delivery but hope you're enjoying your product.

Posted 4 years ago

“Good pricing but very slow. Item I had ordered was not in stock and communication regarding this was poor. Happy with product once it arrived.”

Posted 4 years ago

“After the first purchase I have received a discount voucher and when I made the second purchase I wanted to use it but it did not work The third time worked fine”

Posted 9 years ago

Hello Alessandra, thank you for your feedback. We are sorry to hear that you have had problems with discount codes. We are happy for you to contact us directly on enquiries@shadesoftime.co.uk and we will try and resolve this matter for you. Regards Shades of Time

Posted 9 years ago

“U3651”

Posted 10 years ago

Shades of Time is rated 4.8 based on 1,672 reviews