Shades of Time Reviews

Name: Shades of Time
Address: 45 King StSt HelierJersey, Channel Islands, UK
Rating: 4.77

4.8 Rating 1,672 Reviews

95 %

of reviewers recommend Shades of Time

4.8

Based on 1,672 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

+44 1534 720110

Email:

customerservices@shadesoftime.co.uk

Location:

45 King StSt HelierJersey
Channel Islands, UK
JE2 4WE

Write Your review

Tell us how Shades of Time made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Shades of Time 5 star review on 11th March 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We're gifts but sent without the correct gift boxes. Perhaps a email to say they had run out and I would have cancelled order.”

Helpful Report

Posted 2 years ago

“!!! A V O I D !!! This is the worse online shopping experience ever! Shocking level of communication. First, no order confirmation email and no reply to numerus emails I've sent. After almost 3 weeks waiting the item has been finally delivered but due to the wrong size been order I have to return the ring back. I've posted item on 10/01, according to tracking details item was delivered on 14/01. And again, no communication... Finally, on the 28/01 I've received an email saying you got my item back and will get back to me within one working day. It is 02/02, no communication (again), no refund, nothing... I've tried to ring you 7 times today and one on, absolutely no on answer phone... I've just spot a note in here on the Merchant Metrics bit "Queries Resolved In - Under An Hour" you must be joking! Sorry to say that but I won't be ordering from this shop again... P.S. I have order exactly the same ring from Ti Sento shop in Netherlands and its been delivered within 5 working days!”

Helpful Report

Posted 2 years ago

“Waited for an order from 25th October, knew there was approx four week delay but excepted it. Had broken promises of when I’d receive it, after ignored email I cancelled my order”

Helpful Report

Posted 2 years ago

“I was offered a 10 % discount and it never applied to my costs I e mailed and I was basically called liar even tho I sent images of the letter with the discount code on it”

Helpful Report

Posted 2 years ago

Hello Nicki, I'm very sorry to see that you are unhappy with the service you have received. I have looked into your order and can see that you have received 30% discount on the products you purchased with us. I also have read through an email sent to me on the 26th November that read: "I can get to checkout" to which a reply was sent saying "Hi Nicki, How can I help? I need a little more information please 😊 - unfortunately I am unable to see any further correspondence, however if you wish to email in again with the issue you wish to resolve I will be happy to help. Please note that any discount code will need to be entered at the shopping cart section in the "discount code" dropbox (click apply) for this to process your discount code. If this doesn't work please email so we can help. Many Thanks, Katie Shades Of Time

Posted 2 years ago

“I have now waited 10 days and still have not received my order, Shades of Time advertise all orders will be dispatched sometimes next day definitely 3 - 5 days, 10 days is a little longer to wait so my daughter will have to wait a bit longer for her birthday 😟 present, anyone reading this give this company at least 2 weeks for delivery. VERY DISAPPOINTED”

Helpful Report

Posted 2 years ago

“I have not received the order. Tracking number don't help at all. I am disappointed !”

Helpful Report

Posted 2 years ago

Hello Marina, I'm very sorry to see you are disappointed with our service. Your tracking number is automatically sent to you in a dispatch email, to the email address we have been provided at the time of checkout. I can confirm that your order has been processed and dispatched by us on the 13th October to the address provided in America, please note that deliveries outside of the UK will take longer to reach our customers. With your email arriving at 11pm and our opening times 9-5pm unfortunately we were unable to respond immediately but will always keep within our 24 hour promise. Please see our reply to your email sent this morning. Kind Regards, Katie

Posted 2 years ago

“nothing like the picture described”

Helpful Report

Posted 2 years ago

“Shocking ! Took about a month to come”

Helpful Report

Posted 2 years ago

Hi Chris. We're so sorry your order took so long to come. We'll email you privately to offer some sort of compensation.

Posted 2 years ago

“Arrived 2 days after the next day even though I paid for next day delivery. Contacted the company and was basically told 'tough'. Very poor customer service. Will not order again.”

Helpful Report

Posted 3 years ago

Hello Louise, We are very sorry that your delivery was delayed in transit, I have read through the customer service emails sent and can see there was difficulty in posting due to the incorrect shipping details being provided at checkout, unfortunately we are unable to intercept a delivery once this is in the hands of Royal Mail and with your postal address having 2 postcodes we do expect this to be the reason for your late delivery. Please accept our apologies for the inconvenience this has caused, we do hope that you will return to us in the future. Thank you for your feedback, we do appreciate all information that will be helpful to improve our service in the future. Kind Regards, Katie

Posted 3 years ago

“I have not received my order. Please refund the money if you don’t intend to send the product.”

Helpful Report

Posted 3 years ago

Hello Leah, Thank you for shopping with Shades Of Time. With your order placed on the 10th February with a standard US delivery this is advised to take 7-14 working days to arrive. Your postage was upgraded by us before sending to a trackable service, I have looked into this and this is showing to have arrived in America yesterday, so I expect this will be out for delivery shortly. Please check you spam mail for your dispatch email, this can sometimes fall into here unfortunately. We have received an email from yourself requesting your refund, I have replied to this with your tracking number for you to view your parcel's journey. Kind Regards, Katie

Posted 3 years ago

“Received a damaged item and still not heard anything back from customer services. Will never be purchasing again. First and last!”

Helpful Report

Posted 3 years ago

Hello, Please accept my apologies for the delay in replying to your email, we unfortunately do not have access to this throughout the weekend, however our customer service is always top priority on a Monday and can see that my colleague has responded in the morning. We are very sorry to see that the item you ordered had a mark on the material and we are happy to exchange this for new or refund your order upon request. We hope that your issue has now been resolved and do hope to see you back again in the future! Kind Regards, Shades Of Time Team

Posted 3 years ago

“Haven't received it yet.!!!”

Helpful Report

Posted 3 years ago

Hello John, Thank you for ordering with Shades Of Time. I have looked into your order and this is showing to have been attempted for delivery on the 24th December early morning, this was taken to your local depot as there seems to have been no answer at the address. I have sent you a personal email with your delivery details including your tracking number so that this can be collected at your next convenience. Please accept my apologies for any delay occurred with your parcel. We hope to hear back from you soon. Best Wishes, Katie

Posted 3 years ago

“Havant received my order”

Helpful Report

Posted 3 years ago

Hello Atlanta, Thank you for shopping with Shades Of Time. I'm very sorry to hear that your order has not yet been received. With your order placed on the evening of the 20th December this was then dispatched by us on the 21st. I can see that your order has been placed on a standard Royal Mail delivery which typically take 3 working days to arrive, with this due on the 24th December. Unfortunately I expect your order has become delayed due to the christmas holidays. Please accept my apologies for the inconvenience caused, I have sent an email to the email address provided with your order to request confirmation of your postal address. I expect this should be delivered to you shortly as Royal Mail are working later evenings to make up for delayed deliveries at this busy period. Many Thanks, Katie

Posted 3 years ago

“Item hasn't turned up in the 1-3 business days as advertised (at all) Extremely disappointing service. Wont order from again.”

Helpful Report

Posted 3 years ago

Hello Ashley, Thank you for ordering with Shades Of Time. I'm so sorry to hear you have experienced a delay in receiving your parcel. I have looked into your order and this is showing to have dispatched on the day of ordering for shipping and onward delivery to the provided address. With your order being placed on a standard delivery this was due to arrive with you on the 18th however I am currently aware that Royal Mail are experiencing a higher volume of delays delays at this busy period due to a shortage of staff with many postal workers having to isolate and a higher volume of parcels this year, I have also been informed that they have extended their postal hours to 9pm to try to keep delays to a minimum and to have parcels with customers in the time frames advised. Please be assured that your parcel is with Royal Mail and on it's way to you. If you could email to confirm you address and to please keep us updated if your parcel is still experiencing a delay and we can follow this up. Kind Regards, Katie

Posted 3 years ago

“Still waiting for it to arrive. Hope it does arrive before Christmas. Probably held up in backlog of post.”

Helpful Report

Posted 3 years ago

Hello, I'm so sorry to hear that you experienced a delay in receiving your parcel. Unfortunately it seems there has been a back up of post with Royal Mail due to a shortage of staff at this busy period and a higher volume of parcels to deliver. However I have been assured that Royal Mail have extended their working hours to deliver up until 9pm and Sundays to try their best to keep delays to a minimum. Please accept our apologies for the inconvenience this has caused, Please be assured that your order has been dispatched to the address provided. Please can I ask for you to email us and confirm your address provided and keep us updated on the arrival of your parcel. Thank you Kind Regards, Katie

Posted 3 years ago

“Item not arrived and they just keep blaming Royal Mail and Covid restrictions even tho other packages are arriving on time via Royal Mail. Ordered item 7th December for a secret Santa present which has now been and gone and another gift had to be purchase. Email response time from company is good and have been offered a refund when I return the item but this is impossible as I have not received the items. I keep emailing for an update but am just told the same it’s with Royal Mail and is delayed due to restrictions but will hopefully be with me today. It’s now a further 5 days on and not arrived. Should have arrived 11th December, now the 20th and still not here”

Helpful Report

Posted 3 years ago

“Haven’t received order yet!! 8 days later! Emailed and no reply!”

Helpful Report

Posted 3 years ago

“It was late. You told me the address was wrong and then it was delivered..nothing wrong with the address. Bad show”

Helpful Report

Posted 3 years ago

“I have not recieved my order yet.”

Helpful Report

Posted 3 years ago

“It’s not shown up”

Helpful Report

Posted 3 years ago

Thank you for shopping with Shades of Time. Looking into your order I can see that this was dispatched by us on the 26th November, this has been processed on a standard Royal Mail delivery which typically takes up to 3 working days to arrive with customers, meaning your order was due to arrive on the 2nd December. Please accept my apologies for any delay you may have experienced so far, unfortunately at the moment Royal Mail are currently experiencing delays due to the current situation, many postal workers having to isolate and travel restrictions. However they have assured us that they are working hard to make sure orders are with customers in the expected arrival time frames with their hours being extended into the late evenings and apologise for any delays experienced. Please can you confirm that the details provided for shipping are correct, in the email we had sent to you? If you are happy with the delivery details we expect that this will be arriving with you shortly. Please keep me updated with your parcel arriving. We are very sorry for the delay you have received so far. Kind Regards, Katie

Posted 3 years ago

Shades of Time is rated 4.8 based on 1,672 reviews