Shades of Time Reviews

Name: Shades of Time
Address: 45 King StSt HelierJersey, Channel Islands, UK
Rating: 4.77

4.8 Rating 1,672 Reviews

95 %

of reviewers recommend Shades of Time

4.8

Based on 1,672 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

+44 1534 720110

Email:

customerservices@shadesoftime.co.uk

Location:

45 King StSt HelierJersey
Channel Islands, UK
JE2 4WE

Write Your review

Tell us how Shades of Time made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Shades of Time 5 star review on 11th March 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I still haven’t received my parcel yet”

Helpful Report

Posted 3 years ago

Hello gillian, Thank you for ordering with Shades Of Time. I can see that your order was dispatched by our team on the 27th Nov, this being placed on a standard Royal Mail delivery taking up to 3 working days to arrive, this was due to arrive with you on Wednesday. Please accept my apologies for the delay you have received so far. At this moment in time unfortunately Royal Mail are experiencing some small delays due to many postal workers having to isolate and travel restrictions, but please be assured that your parcel is in transit and I expect this will arrive with you very soon. Please feel welcome to email us at customerservices@shadesoftime.co.uk for order enquiries. I have sent you a personal message to confirm your delivery details. Kind Regards, Katie

Posted 3 years ago

“I still have not received my item.”

Helpful Report

Posted 3 years ago

Hello hollie, Thank you for ordering with shades Of Time. I have looked into your order and can see this was dispatched by us on the 26th November for shipping and onward delivery. with your order being processed as a standard Royal Mail delivery this would typically take up to 3 working days to arrive, this meaning that your order was due to arrive with you on Tuesday. I'm very sorry for the delay you have received so far with your order, unfortunately in this current time Royal Mail are experiencing some small delays with a shortage of postal worker due to many having to isolate and travel restrictions, however please be assured that your parcel will arrive with you shortly as they have assured us they are working extra hours and now including evenings to have parcels delivered in good time. Please accept our apologies for the inconvenience these delays have caused, I have sent you a private message to confirm the shipping address we have been provided if your happy with these details we are confident that your parcel will arrive with you soon. Kind regards, Katie

Posted 3 years ago

“I am still waiting on my bracelet i sent an email this morning to your customer services”

Helpful Report

Posted 3 years ago

“Still not received my order & no reply to my email ! Regards Tracy”

Helpful Report

Posted 3 years ago

“Parcel not received, I’ve emailed and no contact back”

Helpful Report

Posted 3 years ago

Hello Rachael, I'm very sorry to hear that your order has not yet been received, I can see that this was dispatched on the 9th November due to arrive with you on a standard delivery with Royal Mail on the 12th. Please accept my apologies for the delay you have received so far. Can you please confirm the email address you have sent your emails to, I have searched through our mail and I am unable to find one from the email address or name we have for you. I will be happy to help with your order in any way possible, please contact me directly on katie@shadesoftime.co.uk. Kind Regards, Katie Shades Of Time

Posted 3 years ago

“Very disappointed with your service. It has been a month since I made a purchase on your website, and until now I have not received the item that was intended for the birthday. And it's very strange that I see only positive responses on the reviews. And I can't find the one I left a week ago.????”

Helpful Report

Posted 3 years ago

Hello, Thank you for sharing your feedback, we are sorry to hear that your parcel was not received in the time frame expected. Some small delays have occurred due to travel restrictions with international mail travelling at the moment, however please be assured that this is an uncommon instance and we hope this will soon be back to normal. We value your custom and would like to reassure you that your previous review was received and published, this can be found on our reviews from 13 days ago. I am also very grateful for the personal positive feedback you left for me - Thank you. Kind regards, Katie

Posted 3 years ago

“Item not received”

Helpful Report

Posted 3 years ago

“Ordered an item for next day delivery and the item didn't arrive on time. The item was a gift for a friends birthday, so was very disappointed with this service, as they didn't provide the service I had paid for. When asking if I could have a refund for the delivery service I had paid for, the company refused. So I paid for a next day delivery service which was not provided and could of had the item delivered in the same time frame for free.”

Helpful Report

Posted 3 years ago

“I ordered my item on the 26/08/2020 and paid next day delivery and after 10 days had still not received my order. I requested a refund which they said they would look into and I’m still waiting.”

Helpful Report

Posted 3 years ago

“Excellent service, quality bracelet Thank you”

Helpful Report

Posted 3 years ago

“I ordered some DKNY earrings for a graduation gift. These earing were advertised as including a warranty card and a gift bag. I DID NOT receive the gift bag or warranty card. When i called to get this sorted out, the agent i spoke to told me “we dont sent DKNY gift bags, i did not know the picture was on their website”. I have screenshots of the item on the website. EVERY SINGLE dkny item on their site, not just earrings, every single item has pictures of a gift bag and a warranty card. EVERY single item has a description that says a gift bag is included. I paid for next day delivery, as it was a gift to be given at a graduation party. I was told they can send me a gift bag, but not via next day delivery - which means it would not arrive in time. I advised i paid for next day delivery for ALL my items and not half my items. I was then told “it is what it is”. I am not being unreasonable, i am just asking for what i paid for and what was advertised. I will be taking this further legally, as there has to be some sort of compensation. I would not have paid that price and paid £5 for next day delivery for this outcome.”

Helpful Report

Posted 3 years ago

“Have not received this item yet and was ordered on 29th June with 2/3 days delivery”

Helpful Report

Posted 3 years ago

“I’m still waiting for my order after 2 weeks and missed the celebrations they were purchased for”

Helpful Report

Posted 3 years ago

“Delivery was awful, 1 week late.”

Helpful Report

Posted 3 years ago

“Delivery awful!!! My order was to arrive last week for a special birthday and I’m still waiting. They are blaming Royal Mail even though I’ve had post every day. Won’t be ordering again or recommending.”

Helpful Report

Posted 3 years ago

“I paid next day delivery and it didn’t come next day not impressed”

Helpful Report

Posted 3 years ago

“Came really late”

Helpful Report

Posted 3 years ago

“Damaged box Customer advisor gave out wrong address”

Helpful Report

Posted 3 years ago

Hi Claire, Thank you for your feedback, I am very sorry to hear that your parcel has received damage in transit, unfortunately once a parcel is handed over to Royal Mail we are not able to control the conditions in which it is processed, however I will be sure to pass this feedback on, because this is definitely something we don't want to happen with our future parcels. If you would like your damaged bag replaced, I am more than happy to have a replacement sent to you, if this is something you would like to do please let me know and I will have this done for you today. I would also like to give my personal apologies for the mistake in address confirmation, this was a mistake made in haste of trying to reply to all customers in good time and not a common mistake made by the company. As there has been an increase in delays with Royal Mail, there has also been an increase in customer queries regarding posting. I am however grateful that this has been brought to my attention as I will make a conscious effort to triple check address confirmations before sending. Thank you for your patience throughout and again apologies for any inconvenience this has caused. Best Wishes, Katie

Posted 3 years ago

“I paid next day delivery and got this 4 days later . Not happy”

Helpful Report

Posted 3 years ago

“Hi I have already contacted customer services to say my parcel still hasn’t arrived. Could you look into this please? Thanks.”

Helpful Report

Posted 3 years ago

Shades of Time is rated 4.8 based on 1,672 reviews