Shakas Hawaii Reviews

Name: Shakas Hawaii
Address: 900 Las Vegas Blvd S Unit 1212, Las Vegas
Rating: 4.19

4.2 Rating 70 Reviews

80 %

of reviewers recommend Shakas Hawaii

4.2

Based on 70 reviews

Shipping & Delivery
Delivery Methods	Postal Service

Visit Website

Phone:

8083526168

Email:

Shaul@shaka-glasses.com

Location:

900 Las Vegas Blvd S Unit 1212
Las Vegas
89101

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Shakas Hawaii 1 star review on 29th June 2025

Anonymous // 01/01/2019

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“I have been trying to contact them about the warranty claim and still have not heard any kind of response”

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Posted 1 month ago

“I love their product! However, their customer service is very poor. I have been trying for 6 months now to receive my new pair based on their warranty. The claims process has been long. I have been told they don't have my style in stock. Multiple emails with long durations of no response. If they don't want to process claims based on their warranty promise then they just shouldn't offer it! I feel badly from the vendor I bought them from also because his sales really do depend on how the Shaka Glasses Company treats their customers. Also, fyi...there is no phone number to speak with anyone, it is all email. What does that say about the company???”

Helpful Report

Posted 4 months ago

“I have been trying to get the lenses replaced in a pair of shakas glasses for almost 12 months now and I am no closer to resolving the issue. Communication is so poor and it appear no one knows what's going on. It has been such a negative experience for me.”

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Posted 5 months ago

“Review of Sunglasses Purchase Experience I purchased a pair of sunglasses while visiting Hawaii and was initially impressed with the product. The company assured me of a lifetime warranty, which added to my confidence in their offering. However, my experience with their customer service has been disappointing. In October 2024, I reached out to the company to claim a warranty replacement. Unfortunately, it took until February 2025 for them to respond. They informed me that the replacement lenses I requested were not in stock. After a month of persistent follow-ups, they finally provided a list of available lenses. Despite selecting from this list, a month later, I was informed that the lenses were again out of stock. As of now, the company has held onto my $10 since February without providing a replacement. This experience has been frustrating and has led me to advise against dealing with this company if you anticipate needing to use their warranty services. Their slow response times and inability to fulfill warranty claims have been a significant inconvenience. Conclusion While the product itself was satisfactory, the company's customer service and warranty fulfillment process have been lacking. If you value timely and reliable service, you may want to consider other options.”

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Posted 6 months ago

“I purchased these in Hawaii, reason for purchasing this brand was for the warranty. I have own them a little over a year with little use. The lenses are scratched and the emblem has fallen off the arm. I have reached out to the company twice now with no response.”

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Posted 8 months ago

“They are not responding to warranty claims. Entered multiple times, reached out via website and email given.. Nothing”

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Posted 2 years ago

“I did a review a couple weeks ago about customer service not getting back to me for a month a a half over a warranty claim. They finally did get back to me saying it was a glitch in their system. Customer service was very responsive this time around. Needless to say, my frames under warranty are on the way in the mail. Better late than never!”

Helpful Report

Posted 2 years ago

“Buyer beware, they don’t honor their warranty. I have been happy with the Shakas Hawaii company for years, and have bought multiple items. Recently, their customer service has become non existent. I placed a warranty claim on my frames that broke. Shakas Hawaii charged me the shipping fee for the claim and sent a confirmation. They ended up never shipping the frames. I made numerous attempts to try and receive a reply from them over a month and a half period. Still no word from them, and no frames. Very disappointing.”

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Posted 2 years ago

“I love love ALL my Shakas! I’ve bought 10 pairs between me my daughter and my grandson! They always fit perfect and interchange so easy! Will keep buying them!! Beth Horn”

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Posted 7 years ago

“The glasses are poor quality for the price you pay and the customer service is horrible. You can get better sunglasses at the sunglass hut at the same price with better customer service.”

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Posted 7 years ago

“Great service, very impressed”

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Posted 7 years ago

“Good modula concept and nice lenses. Ordering process should be simpler”

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Posted 7 years ago

“Shakas Hawaii thanks for the glasses especially when you have three pairs mix match however you want.awesome glasses. Ps.from Hana Maui Hawaii”

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Posted 7 years ago

“Service and products are excellent. Wish you had more locations. I did like your translucent colors and wish you had more. My first pair was the orange with blue temples. Thanks”

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Posted 7 years ago

“I have been wearing Shaka's for over 2 years and I LOVE them so much. The best purchase ever. Most sunglasses last me a few months before they seem to break.. My Shaka's are the best and the warranty makes them last forever too!”

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Posted 7 years ago

“Shakas glasses have been the best pair of sunglasses i have ever owned. People are constantly asking to try them on and ask where i got them. I tell them the best place ever SHAKA'S.”

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Posted 7 years ago

“Love the brand and the warranty. It really comes through when you have kids since they like to destroy my shades. Mahalo Shaka!”

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Posted 7 years ago

“Love this sunglasses I just wish there customer service was a bit better. It's a bit of time and persistence, but I really like the sunglasses and how clear they are”

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Posted 7 years ago

“Great selection. Nice to have interchangeable parts.”

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Posted 7 years ago

“Love my Shakas and so do my friends who ordered them. I really like the flexibility of being able to change colors so easily.”

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Posted 7 years ago

Shakas Hawaii is rated 4.2 based on 70 reviews