“Terrible company and terrible customer service. My driver didn't arrive and didn't even answer his phone when I was trying to reach him. I spent 1.5h on the live chat 'talking' to one of the customer advisors who seemed to not care at all. I was waiting between 10 and 20 minutes for every single reply from them. I have been offered rescheduling my booking - when I asked if they can assure me that this time the driver will arrive, I have been informed that they "cannot assure that"... In result, I requested a refund however it turned out that the booking fee is non-refundable so eventually (even though it was clearly their mistake) I lost money anyway. Not recommended!!”
“Zolani - apparently allocated remover who never turned up - unbelievable - have requested refund so fingers crossed that materialises.
Wholly unacceptable as obviously a scam.”
“DO NOT USE THIS COMPANY.
Totally unlegit scam. Upon booking you're provided with a collection and delivery slot that are plucked out of thin air, before being assigned a driver who I am also convinced is not real. I waited the whole day for a collection the day before moving house. Very stressful experience with the most appalling customer service I have ever received. Absolute joke.”
“Absolutely incompetent. No tracking info. No response from customer service. Customer service hotline number does not get answered. Delivery will be lost forever.”
“No contact at all from the driver, who could not get the item (an arbour) into his van. The lady I’m buying from was kind enough to let me know. No telephone number to contact the company and no reply to the 3 mails I have sent. Don’t bother with this company, they are useless.”
“The worst delivery company I've ever used. I always use it for Ikea deliveries, as they are the ones working with Ikea and I always have problems. From deliveries arriving at 12am, to missing items a couple of days ago and now there is no way of contacting a single useful person to solve the issue.”
“Scheduled the service for today. Called the driver but was told that he doesn’t even work for the shift company anymore. Proceeded to contact the customer service team. Shitty bot. Said the team usually reply within 30 mins. Utterly not true. Been waiting for almost 2 hours or so now. Booked this in advance and apparently spent money on for nothing as well. This company deserves a 0 star review, honestly. So frustrating.”
“I booked Shift paying 48.20 to move some furniture on Aug 3rd. I waited for the driver to turn up for hours, but no one ever arrived. I receive no notification that they had decided not to bother. Due to this complete failure I was promised a refund, but after weeks of waiting I've received nothing, and Shift won't return my emails or call.... Avoid this SCAM!”
“I think these are fraudsters.I want my money back .Was charged 436 pounds to move my sofas from Ipswich to Selby.There was no van assigned.After waiting for three hours ,I cancelled the van.I was promised to get my refund in The same day.Its five days now.Every time I follow up online,I am told someone will be intouch soon but no one gets in touch.I am reporting this company to Consumer council.This is not right”
“Bought a chest of drawers from IKEA. Paid for the delivery.
On the day of delivery I was contacted by (? driver) who stated that my purchase was damaged and whether I still wanted it in its damaged state. I refused and have been trying to get a refund since 6 July.
I was eventually refunded for delivery because the chest of drawers weren't delivered. I am still awaiting either a replacement chest of drawers or a refund.
Shift do not respond to emails and rarely answer their phone. I have had to resort to going back to their delivery desk in IKEA. Even thought I'm reassured somebody will contact me re my request, I am still waiting. Well, Shift owes me and I'm determined to get this resolved.”
“Absolutely discusted with shift. I made arrangements for someone to pick up an item of furniture, they took my money gave me a time between 10 am to 10pm. No one turned up,not even a message or phone call. I waited in all day. I relied on these people as I am disabled.this is the first and last time I will use this unreliable company. So anyone thinking of using this firm beware.”
“awful company... booked to have a small sofa moved 3 miles to my sons flat.. One week later they phoned to say they did not have any drivers in my area despite taking my money and re-scheduling twice ..first booking was cancelled at 6pm saying that the driver was held up and unable to get to me in time..
I am highly suspicious that this is not a real company and would advise anyone to find a professional company.
They claim to have "hundreds of drivers in your area" - that is utter rubbish and quite simply untrue..AVOID AT ALL COST”
“It was very simple job as it was to move a sofa only 2 miles. Driver was finally allocated after a couple of days later of booking. Never got through to him even on the day trying to figure out what time he was coming in the 2hours window I paid extra for.
Never turned up. No contact back from customer team either (currently after 3days of the move supposed to happen). Payment was taken immediately on the booking.
This is not a professional manner. Unacceptable.”
“Paid £424.50 for Shift to move furniture into a new house. They took the money even though they expressly say they do not take payment until after the job is done. On the day no one turned up. Had to arrange for a more reputable company to move furniture. No way of contacting them on day just a silly Bot. Feel ripped off! Do not use these crooks!”
“Quite appalling.
On the day of contract completion/removal they let me down with minutes notice and did absolutely nothing to assist.
They are simply a mechanism to connect a customer to a driver with no control or contact with the driver and no interest in either.
Use this company at your peril.”
“I bought 16 items 4 trolleys in IKEA CROYDON . Hired same day delivery. They delivered only one trolley and everything else disappeared until now (next day).”
“SHIFT was absolutely disgusting. I waited over an hour for a van to come after the time a lot. There is no way of getting hold of customer service and now a month afterwards they have tried to take money out of my account. This is absolutely appalling.”
“They “forgot to put in the system” my booking which had been made months in advance. They cooked me a last minute driver that arrived nine hours late, so I got to the new home after midnight. They didn’t even bring everything in, they left some furniture outside the house and rushed off. Rubbish”
