Shoes International Reviews

Name: Shoes International
Address: 24 Westgate, Halifax
Rating: 4.89

4.9 Rating 4,311 Reviews

98 %

of reviewers recommend Shoes International

4.9

Based on 4,311 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0800 1777 608

Email:

sales@shoesinternational.co.uk

Location:

24 Westgate
Halifax
HX1 1DJ

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Shoes International 5 star review on 9th August 2022

I recently ordered a pair of DM (Adelaide) Henrietta Oxford shoes direct from DM's own website in their clearance sales - but they are only offering the Oxblood version in the sales. In fact the only other colour you can get direct from them (albeit full RRP price of £100/pair) are the Black ones. Through my online browsing, I found Shoes International (SI) and they're offering the DMs at £15 cheaper than full RRP! Plus they're offering the shoes in their original range of three colours (Oxblood, Black and Oak)! Because I am madly in love with the shoes, I ordered two pairs in the colour I don't already own. Having said that, I was fully prepared for SI to come back to me and say "sorry the manufacturer has stopped the Oak version, would you like to cancel it or order a different colour" etc etc etc... I put in my order on a Friday 5 August, by Monday 8 August I received an email telling me to expect delivery in 14 working days. Then yesterday Tuesday 23 August, I got an email telling me they've shipped my shoes and by 15:50 Wednesday 24 August I received delivery of both shoes!!! I am totally over the moon with the service... just BRILLIANT! I mean I have had no need to contact and communicate with them direct, but from reading all reviews I can imagine they'd be super efficient and super helpful! I would definitely be using SI again in the future and will honestly, "from bottom of my heart" kind, be recommending them to friends! Well done guys and keep up the good service! I love the personalised message in the box too! Note: (a) Chaps... despite the shoes being marketed for ladies... don't be scared, they're not too feminine and the heels are only about 1.5"! (b) If you are in between sizes (and have wide-ish feet) you ought to round it up to the next size up. In fact I originally ordered size UK6.5 when I ordered direct from DM but had to return it and re-ordered size UK7, because the shoes are a bit narrow. All in all, if you love the look of the shoes... go for it! I thoroughly recommend them and definitely recommend Shoes International!!!

Shoes International 5 star review on 24th August 2016

Mr Said, England

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good product range. Good prices and prompt delivery.”

Helpful Report

Posted 10 years ago

Dear Stuart, Thank you for taking the time to review your shopping experience with us. We really do appreciate your kind words and feedback. We hope that you will remember us for all your future shopping needs. We look forward to welcoming you back. Warmest Regards Adele Shoes International

Posted 10 years ago

“Excellent walking shoes with service to match”

Helpful Report

Posted 10 years ago

Dear Carole, Thank you for taking the time to leave us a review on our customer services. May I say you have excellent taste! I also have a pair of Grisport footwear but mine are bright pink walking boots! But the comfort and quality is the same and I highly recommend them (to anyone who will listen!) We really do appreciate your feedback and hope to welcome you back in the future. Warmest Regards Adele Shoes International

Posted 10 years ago

“Your team is always very helpful and friendly. Communication is excellent in comparison with other sites. I would always recommend your site to others especially as it offers good value, affordable prices. Well done Shoes International.”

Helpful Report

Posted 10 years ago

Dear Judith, Thank you very much for your lovely review of your shopping experience with us. It is always a pleasure to help our customers in their quest for a comfortable and affordable shoe. We look forward to welcoming you back again and as always if you need any help or advice in the meantime, you know where we are. :) Warmest Regards Adele Pediwear

Posted 10 years ago

“Having bought several items from Shoes International I can honestly say I am more than satisfied with the service, prompt delivery, and the products more than fit my problem feet with the sizes available for broader feet.”

Helpful Report

Posted 10 years ago

Dear Gina, Thank you for your lovely review. We are delighted that you were happy with the customer service you received while shopping with us. It is great news that you found some comfortable shoes that you are pleased with. Your comment about "problem feet" made me smile. I occasionally spend time in our retail shop and everyone thinks their feet are a problem. It is our pleasure to help you find shoes that fit correctly and are comfortable. After all comfy feet are happy feet! I wish you many years of happy, comfortable and problem-free wear from your shoes. Warmest Regards Adele

Posted 10 years ago

“I love this company, they always do what they say they will. Fast delivery and excellent value shoes. I cannot praise them highly enough.”

Helpful Report

Posted 10 years ago

Dear Laura, What a wonderful review! Thank you very much. :) We are delighted to hear how happy you you are with our customer service and the product you have bought. We look forward to welcoming you back in the future but if you need any assistance or advice in the meantime we are always happy to help. Warmest Regards Adele Shoes International

Posted 10 years ago

“Although we were origially disappointed to learn the shoes would take 2 weeks , we were pleasantly surprised when they arrived much earlier. We were kept up to date by yourselves and the carriers were very good. We wouldn't hesitate to order again from you, or recommend you to others. Thank you.”

Helpful Report

Posted 10 years ago

Dear Maureen, Thank you for taking the time to review our customer service. We are sorry to hear that you were initially advised of a delay. We appreciate how frustrating this can be and we are definitely looking at ways to improve our stock update system. Ultimately we would like to provide a live stock system so you could see if your choice was not immediately available before you placed an order. We are pleased to hear that the delivery was quicker than expected and that they were worth the wait. We are delighted that you will be back to shop with us again and if you need any advice or would like to check availability before you place an order we are always here to help. Warmest Regards Adele Shoes International

Posted 10 years ago

“Excellent service, friendly and efficient. I will certainly continue to use you in the future.”

Helpful Report

Posted 10 years ago

Dear Joyce, Thank you for taking the time to review our customer service. We are delighted to hear that you had a very positive shopping experience with us and that you are happy with your purchases. Warmest Regards Adele Shoes International

Posted 10 years ago

“Received shoes very quickly. They fit perfectly. Very happy with my purchase.”

Helpful Report

Posted 10 years ago

Dear Customer, We appreciate your time and feedback on your recent purchase from us. We are delighted to hear that you were happy with your purchase and the customer service you received. Warmest Regards Adele Shoes International

Posted 10 years ago

“Shoes were a very competitive price and were delivered very speedily.”

Helpful Report

Posted 10 years ago

Dear Sophia, Thank you for your very kind Review. We are delighted to hear you are happy with your new shoes and the speed of delivery. We hope you will shop with us again soon. Warmest Regards Adele Shoes International.

Posted 10 years ago

“couldn't really be more happier with this company. they were prompt and the items were delivered within no time at all. no complaints but good thing to say unlike some other online businesses, Shoes International are very professional. very happy with them!”

Helpful Report

Posted 10 years ago

Dear Gabriel, Thank you for your wonderful and glowing review of our customer service. We are delighted to hear you were happy with your shopping experience. We certainly hope we will get the opportunity to welcome you back very soon. Warmest Regards Adele Shoes International

Posted 10 years ago

“Very pleased with my order arrived on time wrapped well shall use them again well done.”

Helpful Report

Posted 10 years ago

Dear Nancy, Thank you for your very kind review, we really do appreciate your time and feedback. We are delighted to hear that you will be shopping with us again. We look forward to welcoming you back. Warmest Regards Adele Shoes International

Posted 10 years ago

“Speedy delivery, even contained a compliments slip with a handwritten note, impressive in these days of automation. I would order again from this company.”

Helpful Report

Posted 10 years ago

Dear Karen, Thank you for your very kind review, we really do appreciate your time and feedback. It is nice to know not just what we are doing wrong but the little touches that our customers like and appreciate. Because in an ongoing effort to change and improve, its good to know what needs to stay the same. We are delighted to hear that you will be shopping with us again. We look forward to welcoming you back. Warmest Regards Adele Shoes International

Posted 10 years ago

“Quick and efficient, very pleased with service and products.”

Helpful Report

Posted 10 years ago

Dear Patricia, Thank you for taking the time to leave us a very kind review. We are pleased to hear that you were happy with your purchase and with the service you received. We look forward to welcoming you back in the future. Warmest Regards Adele Shoes International

Posted 10 years ago

“I was extremely pleased with the whole process from start to finish. Excellent and swift turnover and free delivery. My shoes are just what I wanted and I will definitely use this company again. Thank you”

Helpful Report

Posted 10 years ago

Dear Gillian, Thank you for your lovely review. We are delighted to hear that you are happy with your whole shopping experience and especially that your shoes were everything you wanted. I wish you many years of happy, comfortable and troublefree wear from them. Its lovely to hear that you will be shopping with us again and we certainly look forward to welcoming you back. Warmest Regards Adele Shoes International

Posted 10 years ago

“Two pairs of shoes delivered via courier with pre warning text messages when to expect them which was really handy. Very pleased with quality and speed from order to completion.”

Helpful Report

Posted 10 years ago

Dear Sal, Thank you for your very kind review, we really do appreciate your time and feedback. It is lovely for us to hear that the whole delivery process ran smoothly because while we have no control once it leaves us, we do take the speed of our deliveries very seriously. We look forward to being of service to you again very soon Warmest Regards Adele Pediwear

Posted 10 years ago

“Once again 100% happy. Brilliant service. Top end products”

Helpful Report

Posted 10 years ago

Dear Kath, Thank you for your lovely review, we really do appreciate your time and feedback. We are delighted to hear that you are happy with our service and your purchases. We look forward to welcoming you back in the future and trust that we can maintain our "100% happy" record. :o) Warmest Regards Adele Shoes International

Posted 10 years ago

“Once again 100% happy. Brilliant service. Top end products”

Helpful Report

Posted 10 years ago

“I ordered a pair of Dr Martens shoes in size 5. They arrived quickly, but unfortunately they were too big, so I returned them and requested a size 4. Again they arrived quickly, but were too small. As there were no half sizes available, I returned them and requested a refund, which was promptly given. I can thoroughly recommend Shoes International - they are a pleasure to deal with, and their end to end process is excellent.”

Helpful Report

Posted 10 years ago

Dear Glenda, Thank you for taking the time to leave us your review. I am so sorry to hear that you were between sizes and were unable to find the perfect pair of shoes. How frustrating! It was our pleasure to help you and we are always here if you need us to help you track down that elusive perfect pair in the future. Warmest Regards Adele Shoes International.

Posted 10 years ago

“This is the second time I have ordered from Shoes International and am extremely pleased with both the price and speed of delivery. One point that I would really love to make - well done to whoever packages up your parcels - they are immaculately wrapped up, it's almost like receiving a Christmas present! I will definitely order from you again. Thanks”

Helpful Report

Posted 10 years ago

Dear Sonia, Thank you very much for your lovely review. We are delighted to hear that you were happy with your whole shopping experience with us. I will pass your compliment to Louise who certainly does pack the parcels beautifully. It is amazing how she knows exactly how much paper to cut so the ends fold in perfectly, as you say, a definite bonus at Christmas and birthdays. :) We really do appreciate your time and feedback. Warmest Regards Adele Shoes International

Posted 10 years ago

“I ordered some shoes and service was excellent.”

Helpful Report

Posted 10 years ago

Dear Sandra, Thank you for reviewing your shopping experience with us. We are delighted to hear that you are happy with your purchases and the customer service you received. We look forward to welcoming you back in the future and if there is anything we can help you with in the meantime, please let us know. Warmest Regards Adele Shoes International

Posted 10 years ago

Shoes International is rated 4.9 based on 4,311 reviews