Shoon Reviews

Name: Shoon
Address: Mendip Court, Bath Road, Wells
Rating: 4.12

4.1 Rating 633 Reviews

78 %

of reviewers recommend Shoon

4.1

Based on 633 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat

Visit Website

Phone:

01749 681664

Email:

customerservice@shoon.com

Location:

Mendip Court, Bath Road
Wells
BA5 3DG

Write Your review

Tell us how Shoon made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Shoon 5 star review on 26th January 2017

Susan Ritson

Shoon 5 star review on 12th January 2017

Roy Stephenson

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have not received the order can you help?”

Helpful Report

Posted 6 years ago

“Delivered to wrong address. Never received promised e mail notifying me of dispatch date. Delivery took 3 weeks by which time I had purchased alternatives. Logged onto website for advice regarding returns and followed link to Post Office. The PO doesn't have a returns label for Shoon!. Decided to contact customer service at Shoon. Phoned numerous times and only ever got recording telling me the mail box was full. Phoned an alternative number - no-one ever picked up the phone. E-mailed customer service with my complaint. No response. Never again !”

Helpful Report

Posted 6 years ago

“I haven't received my order yet, my emails haven't been answered and the phone is constantly engaged. Order No 14427 - if anyone wants to sort it”

Helpful Report

Posted 6 years ago

“Goods have not arrived 2 weeks after order date with no communication. Shoon have now requested a review before the goods have arrived or any mention of arriving. Email query is bounced by customerservice@shoon. Delivery information support line is permanently engaged and 'Can we help?' number is never answered. Twitter does not appear to have been updated since November. Last time I will buy on-line from Shoon.”

Helpful Report

Posted 6 years ago

“Only one item arrived and I have not been able to contact the company since because by phone after five calls in two weeks their mailbox is always full and I have had no reply from the three emails that I have sent. This was a just a pair of slippers that is (was?) a present for Christmas. If they are not in stock it would have been nice to know such that I could have tried somewhere else.”

Helpful Report

Posted 6 years ago

“Although I made my order for a pair of gentleman's slippers on 5th December, I have yet to receive them! I have tried to contact by 'phone but am repeatedly given the message that the mail box is too full to accept further calls. Please chase this up for me as I would like them by Christmas or failing this, an immediate refund to buy slippers elsewhere! Ref: - 14416. it is now 22nd December . PLEASE REPLY IMMEDIATELY!!!"!”

Helpful Report

Posted 6 years ago

“I have made a purchase and money has been debited from my bank but I have no email confirmations nor any product delivered”

Helpful Report

Posted 6 years ago

“I ordered slippers on 5 December and we’re informed they were in stock but have still not received them. I have tried calling but there is no more room on the answer machine! And I have had no response to two emails. Very concerned as all shops have shut down. A response would be appreciated”

Helpful Report

Posted 6 years ago

“Been trying to phone ever number I can find to get hold of a order I placed nearly a month ago !!! No reply !!! No delivery! !! Then you have the nerve to send me a request to give a review! ! Can't even rate you 0 stars !!!”

Helpful Report

Posted 6 years ago

“Goods not received. No reply to three emails nor voicemail. Subject of PayPal dispute action as a result.”

Helpful Report

Posted 6 years ago

“Very disappointed, despite order confirmed only one pair of shoes received because of stock discrepancy.”

Helpful Report

Posted 6 years ago

“Order placed 31/7 and as yet no item delivered. Now 9/8. Contacted Shoon and ambiguous replied eg 'will try and look in to it'. Have had to chase them all the way so far. Unusual for a web trading company as they usually sort problems very quickly.”

Helpful Report

Posted 6 years ago

“I ordered a pair of blue Barbour boatshoes online. They arrived in the wrong colour. I went to the store in St Albans to change them and was told that the shoes I'd ordered were completely out of stock. Far from providing a reasonable solution or seek to compensate what was clearly Shoon's mistake and meant my time being wasted, the staff claimed that it was the warehouse's fault and not theirs. Furthermore, they got annoyed when I suggested that from my point of view as a customer, they all represented the same trademark/store. Honestly, it felt like I was being expected to deem being a customer as some sort of privilege. I have never experienced this anywhere else. I finally took a refund, which meant another 20 minutes of my time wasted, and finally bought the shoes elsewhere. To date, the shoes are still being advertised on the website.”

Helpful Report

Posted 6 years ago

Dear Pierre We are sorry to hear you experienced a problem with your order. If you would like to discuss this further please do not hesitate to contact us on the number below. I've check the website we only have a 7 size available now, I believe this is different to what you've ordered. Best Wishes, Shoon Customer Services 01749 671709

Posted 6 years ago

“Very disappointed that the shoes did not match in pattern, it looked like they were odd shoes This is the problem buying on line, in a shop I would have asked for a different pair,however I sent them back and asked them to find a matching pair,in the meantime they are now on Sale at Van Dal site for £30 cheaper should have got a refund and ordered from Van”

Helpful Report

Posted 6 years ago

Dear Shirley, Thank you for your review. We are sorry you've experienced a problem with your order. If you would like to discuss this further please do not hesitate to contact our customer service team on the number below. Best wishes Shoon customer services 01749 671709

Posted 6 years ago

“I'm still waiting for my shoes...for two weeks.”

Helpful Report

Posted 7 years ago

Hi, Thank you got your review. I've looked into this and they've attempted to delivery your parcel twice however they haven't been able to deliver. Please contact our customer service team on the following number 01749 671709 and we can arrange a redelivery or collection. We will look forward to hearing from you soon. Kind regards Shoon customer services

Posted 7 years ago

“I ordered a pair of Sofitinas in brown. I already have a pair in Black. I waited five days and when they hadn't arrived I phoned Customer Service who told me they had been despatched and if they hadn't arrived in a couple of days to phone back. When they hadn't I phoned again. This time the customer service assistant (Rosie) was more thorough. She told me the boots were due to be despatched from Newbury but hadn't left the store because they didn't have an address. I'm extremely surprised, frustrated and disappointed as I wanted these boots for a forthcoming holiday. As they haven't arrived in time I've had to cancel the order. I'm baffled that no-one had contacted me by phone to check my address. Surely the website wouldn't have allowed the order to be made if the required fields (and I would think a customer address would be one of them!) hadn't been completed. So, a huge waste of time and energy and nothing to show for it.”

Helpful Report

Posted 7 years ago

Dear Alison, We are very sorry for the inconvenience caused. We are currently looking into this issue. Kind regards Shoon Customer Service

Posted 7 years ago

“The wrong colour boot was sent even though the invoice had the correct colour on it”

Helpful Report

Posted 7 years ago

Dear Francesca, We are very sorry to hear you've receiving the wrong product. Please do contact our customer team on 01749 671709 and will be more than happy to look into this for you. We are very sorry for the inconvenience caused and we will look forward to hearing from you soon. Best wishes Shoon customer service

Posted 7 years ago

“I was very disappointed because I ordered black boots for a gift, but the wrong colour of boots was sent. The box also looked tatty. I contacted the customer service advisor who was apologetic. She asked me if there was a label stating who had checked the order prior to sending but there was nothing in the parcel apart from the order information. I have returned the boots as they are not what I ordered.”

Helpful Report

Posted 7 years ago

Dear Fiona, We are very sorry for the inconvenience caused. I can confirm we have the correct colour on hold for you and these are being despatched today for you. Kind regards Shoon customer service

Posted 7 years ago

“I have not to date received the boots I ordered, I have emailed you regarding this and have not received a reply.”

Helpful Report

Posted 7 years ago

Dear Jean, We are sorry to hear you haven't received your order yet. Please contact our customer service on the following number and we will be more than happy to assist you further. Kind regards Kayleigh

Posted 7 years ago

Shoon is rated 4.1 based on 633 reviews